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Anti-Competitive Behavior in the Printer Industry?

Greyfox writes: "Here is an interesting story about the printer industry versus ink-cartridge refillers. Anyone who's bought a low-cost inkjet knows that you can spend over half the cost of the printer on ink. So it was only natural that an industry would spring up around refilling the cartridges. Well the printer industry has apparently been fighting back, trying to protect their market share. As with all good stories, legislation is being considered. Worth a read." Sort of like spyware -- it's a back-and-forth battle.

7 of 438 comments (clear)

  1. more precisely... by tps12 · · Score: 5, Interesting
    Anyone who's bought a low-cost inkjet knows that you can spend over half the cost of the printer on ink.

    Yeah, every time you buy more ink. Over the lifetime of the printer you may well end up spending several times the original printer cost on ink cartridges.

    I don't see what the big deal is. Printer makers have a tough sell trying to get people to pay more to not recycle, and rightly so. One of these companies will eventually have the balls to start making easily refillable cartridges. Their lower margins will be accounted for by their boom in sales.

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  2. HP by vlag · · Score: 5, Interesting

    Gotta love HP. Their new printers use ink refills with "Smart Chips". The chips check ink levels and if they ever increase, the printer refuses to use that cartridge. No more refilling the cartridges. I don't like H-Paq very much.

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  3. Talk to Schick. by Matey-O · · Score: 5, Insightful

    This is the same as: Sell the Razor at a loss, make the profit on the blades.

    I don't understand why something that's okay at the $3.00 range (blades) isn't okay at the $50 range. I mean really, do you think these guys are making a profit on a $50 printer when the _packaging_ for that printer's gotta cost $12?

    Buy a laser printer. The toner doesn't dry out or age. Print 99% of your slashdot articles on it. Buy a cheapie inkjet for the occasional color print you need. Not only is the laser printer faster and easier to read, You'll go 2 or 3 years before needing a new toner cart. (I've got an NEC superscript 870. Bought it in 1997. The first toner cartridge lasted four years and printed 2200 pages with one misfeed. It's on it's second toner cartridge)

    Besides, by the time you need ink on your color printer, the NEW color printer will be higher quality. (or USB, or whatever)

    I'm actually considering buying a dedicated photo printer as that's all I really use color for now anyway!

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  4. Humor - Coming soon, "Inkwrap agreements" by Seth+Finkelstein · · Score: 5, Funny
    I can see it now:

    "This printer is licensed to you, not sold. By printing anything with this printer, you indicate your agreement to use only genuine HI-PRIKED replacement ink cartridges. Any other use invalidates your license. You may terminate this agreement by destroying the printer."

    This will be called a breakthrough in ineffectual property.

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  5. Of course they're going to try to keep ink sales by srmalloy · · Score: 5, Interesting

    Look at the economics -- a printer is a one-time sale; you've collected the customer's money, and they've got their printer. Ink is a fungible; it gets used up, and you have to buy more. If a printer manufacturer can come up with a mechanism to ensure that the people who buy their printers have to buy their ink, they have a steady revenue stream.


    Look at the relative costs. Printer prices have been going down almost as fast as memory prices. With some of the low-end ink-jet printers, once you buy more than one or two OEM ink cartridges, you've spent more on cartridges than you did on the printer. And over the printer's lifetime, looking at the OEM costs for some of these ink-jet cartridges, you're going to spend on ink several times what you spent on the printer. Think about what the automobile market would be like if you had to buy your oil, gasoline, tires, and every other consumable or replacement component for your car from the company that made your car. That's what the printer manufacturers want.


    Several companies tried, back when the high-resolution ink-jet printers were first coming out, to achieve that kind of control over the other fungible supply for printers -- paper. They brought out special ink-jet paper 'specially designed for high-resolution printing' and ran ad campaigns suggesting that you would be producing sub-standard printouts if you used non-OEM paper. That lasted until the big paper manufacturers ramped up to produce the same products, and unlike ink cartridges, there was no way for the printer manufacturers to put in mechanisms to force consumers to use OEM paper.


    Printer manufacturers have also claimed that using non-OEM inks would damage their printers, and that using non-OEM inks would void the warranty. However, the manufacturers were required to stop this tactic; under the Magnuson-Moss Warranty Act and general principles of the Federal Trade Commission Act, a manufacturer may not require the use of any brand of ink (or any other article) unless the manufacturer provides the item free of charge under the terms of the warranty. This hasn't prevented salesdroids and tech-support people from claiming that, but they'll fold if you press them.


    It may be an ongoing back-and-forth struggle, but market forces are going to continue to pry fungible supplies sales away from printer manufacturers.

  6. It's about QA by dy_dx · · Score: 5, Informative

    I'm surprised that I can't find any posts explaining why printer manufacturers are against refills (other than the knee jerk "they want all my money" response).

    I had the chance to meet one of the inventors of ink jet printing awhile back, and he explained why the HP "smart chip" would be (it wasn't rolled out yet then), a Good Thing(tm).

    Most ink cartridges today have print heads on them already, which is a big part of their cost. Now obviously, the print head on an inkjet cartridge doesn't last forever. With today's really high printing resolutions, this head is a device which has to spit out pico-liters of ink with very precise timing. The ink must be at the correct temperature so as not to evaporate before hitting the paper or to stay wet on the paper for too long. All this requires a pretty sophistocated print head which wears down with use. After enough use, printing performance actually suffers.

    The only way to guarantee printing quality under these conditions is to make sure the printing head is replaced periodically (i.e. with a new cartridge). By allowing cartridge refilling, there's no way to guarantee the print head gets replaced when it needs to be, and thus they wouldn't be able to guarantee that "an HP printer will always print quality." So there's actually a QA issue.

    HP has developed a separate print head / ink assembly, but generally only very high volume printers use this type of solution (because it's not cost effective for Joe Q. Consumer to buy a gallon container of red ink), and even then they have to separately replace the print head occasionally.

  7. Re:Depends on the company. by Da+Schmiz · · Score: 5, Informative
    I've had a great many inkjet printer get ruined
    I used to be HP Authorized Technician and fix HP computers and occassionally HP printers for a living. I can tell you that you really don't want to get an ink spill inside your inkjet printer. Older HP models (like the original DeskJet and the 5xx series) had a large, important circut board at the bottom of the case, where ink (or any other spilled liquid) loved to collect. I've seen many a printer ruined by people who tried refills and didn't get it right.

    And, as you point out, unless the ink is the exact same consistency, the print head will get clogged or else simply not deliver good print performance.

    Additionally, the reason they make the print heads part of the ink cartridge is (at least in part) so that users will change the heads regularly. For good print quality, you need new heads every few hundred pages anyway, so tying the head to the ink forces Joe Blow not to forget to change the heads.

    Now, don't get me wrong: I believe that this is also a case of the manufacturers taking a legitimate claim and using it as leverage to force the users to pay more. I'm not naive. But that doesn't mean that the manufacturer's claims are entirely without merit, either.

    I think that ideally, the heads and ink should be separate, standardized modules. Each one would have to be labeled with precise information about (in the case of the head) number of jets, jet spacing, voltages, etc. and (in the case of the ink) the types of heads it will work with, the quantity of ink per container, etc. That way, you could (theoretically) upgrade your printer by swapping in a higher-quality print head. If they could legislate that kind of solution, it might work.

    But DIY ink refills are at best a hit-and-miss proposition -- if the government were to legitimatize ink refills, they would have to also regulate the quality of these offerings... something like requiring a warranty, in case the refilled cartridge somehow ruins the printer.

    Oh, and BTW: None of this applies to laser refills, which I have very little experience with. My understanding is that some are very good, and others are very bad. And, having had to clean toner spills out of laser printers, I can tell you that it's not a fun job. But laser is by far the better technology: my printer here is a LaserJet that produces nice, sharp (albeit B&W) pages and that has jammed maybe once and otherwise never given me a problem. Of course, I don't use it as much anymore... I really have no need for hard copies of anything 99% of the time...

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