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Comcast in Court, AT&T Gets Greedy
raindr writes "The Detroit News has this article on how comcast is going after people with modified Cable TV boxes.These fines (170k) seem a bit much to me." They apparantly send out a "bullet" to deactivate modded boxes. In other coax news,Shynedog writes "Boston.com is running a story about AT&T broadband users in the Northeast who are complaining about the unfair price hike that has been imposed on subscribers who own their own modems.
It the wake of recent customer complaints, AT&T has started offering coupons to offset the monthly increase, but only for the next six months."
We subscribe to Roadrunner + TW's basic cable in Bradenton, FL. One day we get our bill and the cable portion has jumped from ~$12 to over $40. I call, they say we're getting premium cable service, they've run a system audit, they're charging us what they should have charged us all along.
I'm like, "Say what?" You suddenly decide to give us and charge us for service we never ordered? Take it off our bill.
TW Rep: "I can't do that. You're enjoying the premium service and must pay for it."
Back and forth, no supervisor around, I call back the next day. TW assumption is that we have climbed the pole and removed a filter. I haven't. Our neighbors are in the their 70s and probably haven't either. I finally get bumped far enough up the TW customer "service" chain to get the charge removed, but not until after I file a (still unanswered) complaint with the FL Dept. of Consumer Affairs does the excess charge actually come off our bill.
The installer who comes out the next day to put on the correct filter says this happens all the time, that the day before he was out at the house of another suspected "cable pirate" who was in his 80s, in a wheelchair, and on a respirator, who sure hadn't been climbing poles, and had been paying the overcharge for months until his son came to visit and noticed his oversized cable bill.
The installer said the filters were often defective, that this was the problem more often than people stealing cable service, but that the company just assumed everyone was a thief and charged them no matter what.
I talked to the system's marketing manager. He told me almost all of the people who got extra service were stealing it on purpose, which contradicted the installer's comments. I don't know who to believe, but I am suspicious.
At least in FL I have a choice of 2 cable Internet service providers and a dozen DSL providers, and it's far enough south that sat TV is clear. In MD (my other residence) my only broadband Internet alternative is Comcast, and they suck so badly I endure a phone modem here, and we're in a tree-lined valley where satellite TV won't work.
Too bad FCC Chairman Powell loves and trusts cable TV companies so much that he doesn't mind them holding defacto monopolies over bradband Internet in much of the country. He ought to go to work for one of them if he loves them so much, and get off the public payroll, since he's not willing to lift a finger to help the citizens who pay his salary keep the cable TV operators from screwing them.
- Robin