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Report: Broadband Too Expensive For Many

An anonymous submitter writes "This AP article, citing a study from the U.S. Commerce Department, reports that "Almost all U.S. families live in areas where a high-speed Internet connection is available, but many see no compelling reason to pay extra for it." The article mentions a survey that found that "more than 70 percent of dial-up users cited cost as the main reason they aren't upgrading to faster access."" It's much like digital cable - the cable networks ratch up the price for...music channels? But broadband is a chicken - egg problem. You won't get people signing up until they see a reason, and you won't get compelling reasons until more people have signed up.

10 of 539 comments (clear)

  1. And the RIAA still blames broadband and p2p! by zerofoo · · Score: 5, Insightful

    I love these reports. Broadband is too expensive.... No market penetration.... Dial-up is just fine....yada, yada, yada.

    If the lackluster demand of broadband is a reality, then how the hell are people pirating music en masse? Does the RIAA expect people to believe that internet users are cheap people with hours of time to waste downloading music through a 56k modem connection?

    Clearly the RIAA is using the non-existent broadband threat to scare legislators into writing even more copyright laws.

    -ted

  2. That's why Europe is ahead by lars_stefan_axelsson · · Score: 5, Insightful

    It's funny how it's the little things that can mean a big difference. In this case not having unmetered local phone access (in general). Now, it's not that I enjoy having to pay for local phone calls, far from it, but it has driven the cost argument the other way. In my case it's significantly cheaper to pay $30/month for unmetered cable internet access, than staying with metered modem calls.

    If I were in the US I honestly couldn't say whether I'd have moved from dial up, with less of an economic incentive. It's not so much the bandwidth, as not feeling you're on the clock when you're on-line.

    It's really the same as with mobile phones. Since the US chose to keep the mobile phones within the existing number structure, i.e you cannot tell whether you're calling a mobile or a fixed line, and since customers expect unmetered local calls, then the subscriber had to pay for incoming calls, which lead to less willingness to give out your phone number, which lead to the uncommon situation of Europe getting a lead over the US in a matter of driving technology adaption.

    IMHO this is the one difference that has made GSM a success where US mobile solutions have lagged. It's still an open question whether that will stay true, or if by an ironic twist of fate, 3G will do us in, while late adoption in the US will position you guys better in the next 10-20 years.

    --
    Stefan Axelsson
  3. It's cost, not content by SheepHead · · Score: 5, Insightful
    "...more than 70 percent of dial-up users cited cost as the main reason they aren't upgrading to faster access."
    And yet in the 2nd paragraph they claim:
    "a need for more music, movies and games on the Internet in order to make broadband connections more popular."
    No - that's spin. I really think it's cost. I pay about $12 a month for dial-up access, and Comcast wants me to buy a cable broadband for $50+ a month, plus taxes, modem rental, etc. A telemarketer called offering a free month, and I asked her what the full, regular price was. $50, as always. I told her it was too expensive, and she agreed and said that most people she talks to say that. In fact, she didn't have broadband from her own company because it was too expensive.

    Don't be fooled, I think there is a huge demand for broadband (although for mostly underground reasons) - but every article I read about it tries to spin it towards supporting the RIAA/MPAA demands for DRM. They say "no one has broadband because they're waiting for OUR stuff," but in reality most people just aren't going to pay $50 a month for broadband. I don't think they're waiting for MPAA-blessed DRM (so they can pay EVEN MORE for pay-per-download schemes) - they're waiting for affordable broadband.

    I'd pay $20 a month for something above 56k but below Cable/DSL, but such a thing doesn't exist, so I'll just wait until broadband is affordable.

    sheephead

    --
    7d9e63e9501751ff4bf9307989d5623d *SheepHead
    1. Re:It's cost, not content by scoove · · Score: 5, Interesting

      I'd pay $20 a month for something above 56k but below Cable/DSL, but such a thing doesn't exist, so I'll just wait until broadband is affordable.

      A view from the other side of the table...

      My company provides broadband to a bunch of small towns in a part of "fly-over country." Our service is $29.95 a month, and an installation of $250 (includes equipment).

      Unfortunately, there is significant pressure to hike rates. Why? Customer support costs, mostly from crummy operating system software.

      One out of two installs needs substantial work due to Win95/Win98/WinME configurations with years of clutter, garbage and registry hell. Dialup optimization tools messing with MTUs, mess all over (I reinstall my Win2K annually - apparently not many other people do). Customers don't understand that system maintenance is not our problem but theirs. They're like a 5'6" tall, 500 pound human who expects to run a marathon on broadband.

      Then there's the monthly "I blew away my system config - help me fix it." Many calls require a great amount of support. Yet nobody wants to pay for support - "I'm paying you for service - I expect service, even if I mess up my computer." As if GM or Ford provided warrenties for stupidity, crashes, etc...

      Our Linux customers are a dream. They know how to take care of their system, and understand that config screwups, system maintenance, etc. are their issue.

      High prices for broadband unfortunately appear to be a Microsoft tax. Maybe we need to approach broadband the same way:

      Linux, *BSD, & Mac: $29.95/month unlimited (Mac users are slow to upgrade their OS though... half of them we run into have ancient versions.. 6.?)

      Windows95/ME: Upgrade (we already tell them that today)

      Win98/NT/2K/XP: add $20/month for StupidOS tax unless you sign the "Surf at your own risk" disclaimer.

      *scoove*

  4. Profit maximizing by HMV · · Score: 5, Insightful

    Broadband services are currently quite profitable for cable companies. Getting new customers at a lower price point would not necessarily be more profitable.

    Set the price too high and of course no one signs up. Lower it like we'd all prefer, and not only is the impact on revenue marginal, but you incur costs in support and infrastructure to deal with the additional traffic on the network. Set the price at a point where it's reasonable to many users who just have to have that pipe, a little too high for many more, and which makes decent use of the network without bogging you down in support costs, and you've found your profit maximizing point.

    That is a natural consequence of monopoly/oligopoly. So long as the last-mile connection is in relatively few hands and not subject to much competition, profit maximization will be the goal and not signing up new customers.

  5. The book that will SELL broadband.... by Boss,+Pointy+Haired · · Score: 5, Funny

    "Downloading Pr0n from USENET for Dummies."

  6. Re:Broadband cost by Scratch-O-Matic · · Score: 5, Interesting

    if you only have one line and you just check e-mail once or twice a day and do some light web surfing

    One thing that I try to impress upon people about broadband is that when you have it, you will do MORE than just check email once or twice a day, etc. In my opinion, the always-on connection is every bit as valuable as the speed. When you're always on, it suddenly makes sense to use your connection to check movie times, check headlines, check weather, get a phone number, use mapquest, and a ton of other stuff you used to do with a phone/phonebook/map/newspaper/etc.

    --


    Evil is the money of root.
  7. Really the real problem by dpilot · · Score: 5, Insightful

    is that broadband Internet is a disruptive technology.

    Unfortunately we have current business trying to deploy broadband, and figure out how to make money from it in the context of their current business models. Hence Adelphia has this black cable coming into my house, and feeds me both TV and Internet over it. Now if I've already got TV/movies coming over that cable, and the TV/movie is seldom worth watching, why-oh-why do I want to turn my Internet into an alternative TV/movie distribution medium?

    The real value of broadband is going to be in things that don't happen over other means, or at least where broadband makes them happen markedly cheaper/better. Two things pop up immediately, network gaming and filesharing. For both of these, the Internet is a unique piece of plumbing, and broadband Internet gives true enablement.

    Of course, filesharing currently seems to be criminalized, but that's not necessarily true. That's largely because ??AA business models haven't adapted. In that respect, the IMHO ??AA business model (artificial scarcity) is the greatest impediment to widespread broadband. Coming up with another business model that works in this environment and allows artists/publishers to make a reasonable ROI is another issue, but it needs exploration. Unfortunately the current route being taken by the ??AA may well attempt to deny that exploration.

    There's another ramification, in that the ??AA business model and current (especially cable, which is highly tied into the MPAA) broadband service is not friendly toward peer-to-peer, which is really desirable for gaming. Sure, there are the big game servers, but it would also be highly desirable for a few kids to get together on their own. From a parental point of view direct connect between my kids and their friends is preferableover a big gameserver, too.

    Back in the early days of telecomputing, there were outfits like The Source, CompuServe, Genie, and the like. Those that survived realized that their users really wanted to get in touch with each other. Maybe they started out serving informaton, but either they wound up serving connectivity, or they died. Just about the entire industry seems to have forgotten that lesson, and is trying its hardest to turn the Internet from connectivity into information. *Their* information, for a price, preferably paid *every* time. Precisely the model that failed decades before.

    So until someone gets a clue, and figures out that broadband will enable new markets rather than old, and begins to explore those new markets, I don't see much change. Alternatively, by dropping the cost significantly, it's just better than dialup, which others have mentioned.

    --
    The living have better things to do than to continue hating the dead.
    1. Re:Really the real problem by jbolden · · Score: 5, Interesting

      Back in the early days of telecomputing, there were outfits like The Source, CompuServe, Genie, and the like. Those that survived realized that their users really wanted to get in touch with each other. Maybe they started out serving informaton, but either they wound up serving connectivity, or they died.

      Except for CompuServe the rest came fairly late in the "telecomputing" market; after home BBSes and small business BBSes were quite popular. Compuserve was succcsful in selling content; since they had high quality content that no one else had (often at rates as high as $75 / hr). They also managed to get quite a lot of commercial traffic both B2C and B2B (though they weren't call that then). MCI focused heavily on genuine communication between users and they failed early.

      Genie was essentially a cheap compuserve; they charged a flat fee per month rather than an hourly rate and had lower quality content but because of the high user base who wasn't worried about connect time they had good quality discussion boards. Its also important to point out Genie was not covering its real costs. Genie was using GE's mainframe -- dialup system during off hours (they charged something like $17 an hour if you used it during business hours); it would have been impossible to pay for that infastructure from genie revenue.

      The closest to a service that sold low quality content, by which I mean stuff that wasn't expensive to buy the rights too, with unlimited connect was Prodigy which was fairly succesful.

      And lets not forget that AOL didn't start off as an ISP. They built their market up during the last days of the BBSes.

      When the internet started offering lots of content cheaply all the services started becoming ISPs. Since they were all large corporations and the internet was very uncensored they all sort of wanted to get out of the business and didn't fight very hard

      Genie became pointless; though their online gaming division managed to do quite well for a few more years until sites dedicated to specific high end graphics games became popular

      Prodegy was able to survive for a while but IBM and Sears lost interest

      Compuserve is still around offering dialup -> corporate system connection more like MCI's market back in the 1980's.

      The small business BBSes have moved onto the internet (in terms of functionality not necc. ownership).

      So I don't think its quite accurate the model failed. What it showed was:

      a) A small group of customers will pay a lot of money for very high quality content they can't get anywhere else

      b) A large group of customers will pay a little bit of money for having lots of content even if not of particularly high quality in one place

      c) Most customers won't pay anything extra regardless though they will take advantage of free throw ins and might be convertable to either class (a) or (b) if you can get them hooked (the AOL model).

      I don't see how that's much different from the current internet.

      Sites like the wall street journal which have unique content at a lowish price are doing terrifically. Free discussion sites like Slashdot get tons of traffic but have trouble charging for it. Sites with high end content are able to charge a lot for it to a small group but don't have wide penetration (high quality porn sites, article archives).

  8. Lack of competition perhaps? by ChaosDiscordSimple · · Score: 5, Insightful

    Quoth the article:

    Almost all U.S. families live in areas where a high-speed Internet connection is available...

    On the other hand, relatively few U.S. families live in areas where there is competition for high-speed Internet access. Even fewer have competition beyond their single cable modem provider and their single DSL provider.

    Cable companies and phone companies have fought like mad to protect their monopolies and their investments are now paying off. High-speed internet access is unlikely to to see big growth until customer have real choices, encouraging lower prices and higher quality service.