Free Software in e-Governance?

lunatech3007 asks: "I am writing a paper on the use of free software in e-Governance. I plan to submit this paper to " National Conference on e-Governance" (more information on e-Governance) . I am writing a section on the countries which have successfully adopted free software for e-governance or for government related works. I am looking for articles/websites/papers where they give their experiences while using it. Also in March 2002 RMS presented a paper on `Free Software and Relevance to India` in Banglore, India. I have not been able to get this paper online. Can anyone give pointers where I can get hold of this paper? Any help in this regard will be greatly appreciated and acknowledged."