Blind User Sues Southwest Over Web Site, Cites ADA

scubacuda writes "According to Law.com, Robert Gumson, a blind man who uses a program that converts website content into speech, is suing Southwest Airlines (with the help of Miami Beach, FL-based Access Now) for its website being incompatible with his screen-reader program. The case has been filed under the Americans with Disabilities Act under the untested legal theory that ADA provisions on the accessibility of public accommodations to the disabled apply to Internet Web sites just as they do to brick-and-mortar facilities like movie theaters and department stores. There have been previous lawsuits alleging that the ADA applies to the Internet, but all have settled without a ruling on the merits: 1999 the National Federation of the Blind sued AOL alleging its service was inaccessible to blind users (AOL agreed to make its sites compatible with screen reader technology); over the past two years, Access Now has sued Barnes & Noble and Claire's Stores for maintaining Web sites that allegedly violated the ADA (both settled)."

Comments

Re:Legal wrangling

[procrustes]

Presumably, the same way you tell the difference between high traffic commercial buildings and (for instance), my house.

This is getting ridiculous!

[OmenChange]

I just have one thing to say to people whose screen reader software can't read this post and are offended enough to sue:

er....

Oh wait, nevermind.

Re:I think the answer is easy

[Jotham]

Southwest needs to offer a special service especially for blind people that caters to this demand by dealing with everything audibly and removing the need for visuals all together... ideally this system would not only deliver infomation via voice but also accept vocal requests and queries.

I believe some other companies have experimented with similiar systems, which they've dubbed 'call centres'.

Re:Doesn't answer the question

[IpalindromeI]

It would be nice if you'd make your 3D game accessible. I've often wanted to play Quake with my eyes closed, and it would be nice for some audible clues. For example:
"VISOR AT 3 OCLOCK."
"SARGE RUNS BEHIND THE WALL."
"VISOR SWITCHES TO RAILGUN."
"YOU SHOULD TURN LEFT AND SHOOT NOW."
"SARGE SHOOTS YOU IN THE NUTS WITH THE SHOTGUN."
"TOO LATE."

I think you can see my point.