Using the DocBook DTD for Internal Documents?
Saqib Ali asks: "These days, most of the Linux Documentation is created using DocBook DTD. I was wondering if it will be useful for a large Enterprise to create Internal IT documents using DocBook DTD. Any success stories where a large enterprise converted all of its internal IT documentation to DocBook, with management's support? Any other things/issues to keep in mind before embarking on such a mission?"
It was a nightmare.
Anyone who was not a programmer balked at the idea of having to write documentation in a (Gasp!) markup language. "Just give me Word!" they would whine.
There is a lot of overhead associated with DocBook that most non-technical people don't want to deal with. They want a WYSIWYG editor, and will cry, kick, scream, and intentionally be completely unproductive until they get it.