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ISP Sued Over Suspended Email Account

Posted by ryuzaki0 on from the lost-job-opportunities dept.

Saint Aardvark writes "A Canadian woman is suing her former ISP over their suspension of her email account. Their accounting system screwed up, and they suspended her account while they sought payment from her. What she didn't realize was that email sent to that address continued to pile up, without any notification to the sender that she had no access to it. She lost a chance at a $65,000 contract job at the Discovery channel because of this. Read the article at CNet, the complaint she brought to the Canadian Privacy Commisioner, and further details from the woman herself on Cryptome.org."

1 of 383 comments (clear)

  1. EasyDNS by captaineo · · Score: 1, Offtopic

    A good way to avoid these kinds of problems is to use a separate DNS host, such as EasyDNS. It provides an extra layer of indirection in front of your web and email providers, making it easy to switch if there are any problems.

    Most people have their current web/mail ISP hosting their DNS records too. If the ISP goes out of service, not only do you lose web or mail access, but you can't immediately switch to a competitor - you have to wait at least a few days for the DNS transfer to take place.

    With EasyDNS, I can cut over to a backup web or email provider in just an hour or two. If you use their email forwarding service, you can switch to a backup email account *instantly*. I keep at least 3 POP accounts at different ISPs as backups. This has saved my butt several times...