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Have Fujitsu Harddrives Been Failing in Record Numbers?
Michael_Angel asks: "If your hard drive has started to show garbled characters in the BIOS at boot, or just does not pick up. You may be victim to what could be the biggest hard drive manufacturer failure rate yet! Our company is small OEM system builder and we have been hit by a failure rate of %90 of the hard drives we purchased a year ago. We might be lucky because we stopped buying after rumors of hard drive issues 3 months after Fujitsu Limited made some major changes. IBM had a pretty crazy rate of failure and was telling people to turn off smart mode. I've called Fujitsu and they said that there is no problem! However, a simple search for bad fujitsu hard drives on any search engine will point to some angry folks. One notable link is this Register story." Has this problem followed Fujitsu drives into other countries, or might they be limited to the UK markets? Have you noticed an unusual failure rate in Fujitsu drives compared to hard drives from other manufacturers?
I've been wondering if the recently revealed electrolytic (ha, spelt it right that time) capacitor problem (bad taiwanese electrolytics) was related.
On a different note, Seagate's ST380023AS and ST3120023AS (Serial ATA) drives which were expected in Mid-October, then late-November, are now, according to a Cnet article a Seagate employee who shall remain nameless, pointed me to, is indicating shipping dates in Mid-December.. hopefully the two are unrelated.
A feeling of having made the same mistake before: Deja Foobar
I work for a major OEM, and we have had nightmarish issues with Fujitsu (also Maxtor and Western Digital but mostly Fujitsu).
You need to watch out for clicking noises, "Drive Not Ready" messages, and 172x errors during POST.
From the official Fujitsu response regarding their hard drives, it is all how you categorize the failure. If we send back 2000 drives that have all genuinely FAILED, they will look at all the drives and will count those with scratched labels as "damaged during shipping" not a product failure. This helps them skew their numbers so they meet the 3-5% acceptable failure rate. It's a creative accounting method right out of Enron.
Not coincidentally, Fujitsu has stopped manufacturing hard drives.
.....We've had problems with just about every manufacturer (Quantum, Seagate, Fuji, WD, etc...) except one: Maxtor....
Does your mileage vary?
My ex-roomate had two 8GB Maxtors fail on him when we built his PII a few years back. The first one failed within a day of use. He called Maxtor who were very helpful on the phone and sent an advance replacement. The replacement drive lasted a little over a year.
Regardless of brand, there are only two types of hard drives out there:
1) A hard drive that has crashed
2) A hard drive that is about to
I think we're slowly reaching the end of magnetic media's life as our primary secondary storage mechanism. There are just too many delicate moving parts requiring extreme precision to even function due to the density of data we're storing. I think we'll see more and more solid state storage solutions replace hard drives and more optical solutions used for backup.
absolutely, I've replaced four drives in the last few months for myslef and others, two 7200 rpm maxtors, a laptop Fujitsu and a standard Fujitsu. All have still been under warranty and barely more than a year old. It's interesting that a lot of these companies have now gone to a one year warranty as opposed to the old 3 year which was the industry standard for years. My next motherboard will have intergrated raid.
Creationists are a lot like zombies. Slow, but powerful and numerous. And they all want to eat our brains.
I have a 6 gig Fujitsu that has the goofiest jumpter settings. In one mode you set one jumper across a pair of pins like any other drive, in another mode you set two jumpers, one in the normal fashion and another *horizontally* across one of the pins used for the other mode, in a manner normally used to park jumpers on drives that have all jumpers open for some modes.
I neglected to do this properly -- I couldn't believe it worked that way -- when adding it as a slave drive and it corrupted the master drive, sinking my system.
It's the only drive I've ever seen that used jumper settings in this manner. I haven't used the drive much, so it hasn't failed...yet.
and you thought HDD fans were just for those crazy OCing kids, didn't you? I think a big part of why HDDs are failing is improper case ventalation (due to cheap-ass manufacturers not wanting to spend the extra 3 cents on a case fan, AND smaller and smaller cases beccoming more popular) combined with drives running hotter than previous ones. A few days after installing a Maxtor 60gig, i was inside the box cleaning up the spaghetti and happened to touch the top of the Maxtor.... and was scared shitless to find that it was *HOT*. 10 minutes later $7 bought me a HDD fan/drive bay mount combo. nice and cool now, and i'd bet dollars to doughnuts my Maxtor 60gig will outlast any Maxtor 60gig without a fan.
"Prediction: within 10 years, Windows will be a Linux distribution." Me, 7-6-2016
It's definitely related to cost cutting. The manufacturers are perfectly capable of keeping the drives reliable at higher densities - that's just a matter of using the amount of error correction, sector sparing, interleaving, scratch detection & such to bring the error rate down to a statistically insignificant number.
The hard drive manufacturers are under intense pressure to cut costs. If they can reduce the price per unit by five cents, when that is spread out over hundreds of millions of drives, that adds up to a lot of money. Especially in this economy, this means you'll see drives made with cheaper components, with less testing done, in clean rooms that may not be as clean as they used to be, by workers that don't have the training their predecessors had, using firmware that has been hacked and rehacked until "spaghetti" doesn't even begin to describe it. (Don't ask me how I know this...)
But this is no excuse for a 90% failure rate. Making drives cheaply is one thing, but we as customers still expect them to work for at least two or three years without problems. I still expect vendors to own up to their screwups and make them right.
Meldroc, Waster of Electrons