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The Economics of Spam

higgins writes "The Wall Street Journal has the best story I've ever seen on the economics of spam. A self-described "spam queen" (Clean link; should work for non-subscribers) talks about not just the millions of emails she spews, but what it costs per mailing ($250 for 500k emails), what the response rates are (1-2 one-thousandths percent) and what she actually makes. (40% of each sale of one product: anti-spam software)."

12 of 726 comments (clear)

  1. New spam... by swordboy · · Score: 5, Interesting

    Here's a new one for you:

    The other day, I got spam via my 'windows messaging service' - someone on my cable modem subnet is sending me pop-up spam with the 'net send' command (Windows only). Obviously this is easy to disable (for someone who knows how to) but...

    WTF?

    I took a screen shot which indicated time/date AND IP but the cableco tech morons said that they couldn't do anything about it? Right... How about revoking access? Perhaps it was the cableco themselves selling this service?

    --

    Life is the leading cause of death in America.
    1. Re:New spam... by diverman · · Score: 5, Interesting

      Actually, you're wrong. It's also their job to enforce their policies. Something like SPAM'ing other users (decreasing customer satisfaction) is covered under most ISP abuse policies.

      It's also their responsibility to enforce abuse policies that they agree to with THEIR network provider (not necessarily being violated in this situation tho).

      So, what I recommend is that people go read the abuse policy of their ISP, and see if it has anything that covers this kind of abuse. If the person sending you this SPAM over SMB (first turn off SMB messaging and get a Firewall), confirm that they are breaking their agreement, and then bitch to all high heaven. If the idiot on the phone says there's nothing they can do, ask for their manager. If they refuse, get their employee number and report them (then report the company to the appropriate agency [ie. BBB]). If that manager doesn't help, ask for his/her manager. It may not immediately solve the problem, but it will leave a big fat record of this being a problem.

      If fewer people just sit on their ass, and say "It's my problem", nothing will get done on a more global level. And THAT is the only way crap like this really gets addressed. Be loud, be clear, be heard! Don't let a stupid company bully you.

      And finally, even if they help you... if you feel they are a good company to you as the customer drop them. You pay them. If you are under contract, and they don't help you, accuse them of being in breach of their policies (if they are).

      Not everyone knows how to protect their computer. And they shouldn't have to know how to. That's the point of computers, to make your lived easier not more of a headache.

      So... in summary... I couldn't disagree more with reaper20. Don't just take it and get walked all over. Stand up, and fight for your right as a consumer and customer!

      Just my $0.02!

      -Alex

    2. Re:New spam... by Anonvmous+Coward · · Score: 5, Interesting

      "No, ISPs should NOT be blocking ANY ports."

      Why not have the ISP block the ports by default and give you an option to enable them via web interface?

      Let the ISP be the firewall...

  2. actually.. by corian · · Score: 4, Interesting

    With only 65 people filling out a survey to enter a contest, that's not a unreasonably bad chance of winning. Of course, that's assuming the prizes are bone fide...

  3. How to stop SPAMMERS by NutMan · · Score: 5, Interesting
    1. Get some blank checks without an account number on them
    2. Write the spammer a check for the amount they are asking
    3. Use a fake name/address
    4. Mail it to them
    5. They cash it
    6. It bounces
    7. They are charged a bank fee
    8. Repeat Forever
  4. "Mainline" companies who spam by phsolide · · Score: 5, Interesting

    Spam is theft, plain and simple. Spammers need to be punished.

    You know who else needs to be punished? Mainline companies like Symantec who hire obvious fly-by-night spammers to slosh crap ads for Noron SystemWorks all over email, and then deny that Norton has anything to do with it.

    About twice a week for the last 6 or 8 months I get the same ad from some theiving yellowbellies. I used to send the ads to piracy@symantec.com. After 10 increasingly strident emails, the neanderthal Symantec hired to insult people who write to piracy@symantec.com finally wrote me back, using both fingers, only to deny the obvious connections between Symantec and the spammers. Hey, unibrow! Do you think I was born yesterday?

    I have sworn NEVER to buy a Symantec product because of this spamming.

    Well, I also use Linux and NetBSD so it's very unlikely I will ever need Symantec's to fix up a crap Windows installation, but still, I've taken the oath.

    --
    Quit playing Monopoly with Bill. Switch to one of many non-Microsoft products today.
  5. Very interesting, but I still don't understand... by bigmouth_strikes · · Score: 4, Interesting

    ...who actually reads the emails ? Even if I was so oblivious that I didn't filter my emails, I would never dream of supporting the spammer. Even if I accidently read a spam and then amazingly found the product/service interesting, I would not respond to anything in the spam.

    > He also hunts for new ways to get around
    > software that tries to filter out spam and to
    > get people to open his e-mails.

    With a response rate as low as 0.002%, do they expect that the people that install and run spam filters are the most likely to respond to spam ?

    It's depressing to see how irresponsible the ISPs are, letting them off the hook so easily. They owe it to their customers to shut down the spammers, not just warn them if they get many complaints.

    Like the "spam queen" said, It's a numbers game. If people bothered complaining, they'd really feel what people think about them.

    --
    Oh, I can't help quoting you because everything that you said rings true
  6. Better idea by IamTheRealMike · · Score: 5, Interesting
    Set up a mail filter to bounce all spam you get to her address! Genius. Make sure you remember to check her website every so often though so she can't change her address.

    If you're using the Razor you can change your mail filters file to do this. Make sure you bounce the messages as opposed to forwarding them, that way she can't block the addresses, bouncing also doesn't leave a record of where it came from afaik.

    I dunno, if only 20 of us did this, that's 20x the normal amount of spam she's receiving. It'd be hard to find the genuine mail amongst all that. I think she'd get the message.

  7. Anti-spam system by DeadSea · · Score: 5, Interesting
    Being fed up with the amount of spam that I receive, I took preventative measures. I was up to about 150 spam each day. I tried filters, the best I could do was get rid of about half of it. Too many false positives. I lost email from friends. I thought about switching to the new bayesian filters I'd read about on Slashdot, but they don't seem that mature yet and anyway, I thought of a better solution.

    First I bought my own domain name. This allows me to enable new email addresses at any point. I have an unlimited supply. I can create a new email address for anything that I want. Anytime I buy something, I enable an email address with some number and the name of the company in it. Anytime I post to usenet or ask somebody for help from somebody I create a new email address for that purpose. I give all my friends a private email address and ask them to be careful with it.

    This means that I can also disable email addresses. I send an autoreponse to any disabled email address saying, "You attempted to send deadsea email, but you used an address that gets too much spam". I then can give them a URL for a contact form if they really need to contact me.

    The contact form is the best part though. If you go to my website, the contact form lets you send me email but never reveals my address. It uses an alias system. That means that my addresses won't be harvested to begin with. I made the contact form available under the GPL so you can use it too.

    So people can email me, but if I start getting spammed, I can disable an address and people can still contact me. Sure its a pain to have to use the contact form, but it doesn't happen that often. When it does happen, I reply with an email address that can actually be used to contact me.

  8. 275 messages read... by coyote-san · · Score: 4, Interesting

    One of the most damning comments in the article seems to have been overlooked.

    "Two days later, 275 messages were opened (out of a half million, remember) and 65 surveys completed...." (paraphrased). Gee, how the hell did she know how many messages had been read?

    Maybe she's just counting the number of hits on a specific image on her server... but it seems much more likely that she's using a mailbug. If only 275 people, out of 500,000, even opened the message then these are the morons you want to include in all future mailings.

    --
    For every complex problem there is an answer that is clear, simple, and wrong. -- H L Mencken
  9. ISPs have rights too by why-is-it · · Score: 4, Interesting

    No, ISPs should NOT be blocking ANY ports. I pay them for a connection. Perhaps email, news, etc. Securing my machine is my responsibility. If there is a machine on their net causing a problem, then yes, they should kill THAT machine's connection. Filtering anything is not the right thing for them to be doing.

    You pay for a connection, but the ISP owns the infrastructure, and it's their network you are connecting to. While it would be nice if they did not block any ports, they have every right to do so on their own network. If you don't like that, you are always free to take your business elsewhere.

    --
    *** Where are we going? And what's with this handbasket?
  10. A $cientology spammer? by AndroidCat · · Score: 5, Interesting
    She's also probably a member of the Cthurch of $cientology.

    Refs at Here and and here as well as a Laura Betterly on the 1997 WISE list. (Co$ organization.)

    Yet another scientology spammer, what a surprise!

    --
    One line blog. I hear that they're called Twitters now.