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Cell Phone Service Degenerates Further
An anonymous reader writes "Almost everyone I know has been complaining about their cell phone service lately. These companies continue to add more subscribers, overloading their networks to the breaking point. They hold you hostage by not allowing you to switch providers and won't invest in new infrastructure. Customer service ratings are dismal for all the major providers. Doesn't look like it's going to improve any time soon."
Okay, well the title doesn't really have anything to do with what I'm about to say, but bear with me for a moment here. The reason that Cell Phone company's don't care about customer service is that they've got their customers "by the balls" (metaphorically speaking, don't want to be un-pc :P). Off the top of my head I can think of three major providers (Verizon, Sprint, Cingular), I know there's many more but as far as I can tell they're all as bad as the next guy when it comes to this.
The problem? So many people have cell phones that if you market enough people are going to sign ridiculous contracts for a service they don't really need.
As long as everyone keeps viewing cell phones as an essential tool, nothing is going to change (barring goverment intervention).
(Note: Yes, in case you can't tell, I don't have a cell phone, and sometimes I think I'm the only one.)