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Universal Music Group's New Music Sharing Service
First I had to decide which reseller of UMG music to use and decided on Liquid Audio's On-Line store. One reason I picked this service is because they are the technology backers of this venture, so who better? I'm really glad I picked them, and you will see why after you read about the issues I faced.
Of course, there were plenty of music choices to pick from and it was pretty easy to find artists I was looking for. I first noticed that not every track is 99 cents. Some are higher -- it seems that the less popular stuff cost a little more. Some singles cost $1.49, but I found one free track on this CD.
After finding a CD I wanted, I purchased and downloaded the tracks individually and as one large download, since they provide both options. After downloading the files I could not get any of them to play. For some time this confused me, then I tried clicking on a link provided in an e-mail that was sent to me to confirm my order. Well, they did not tell me this on the website, but clicking that link authenticated me to listen to the tracks. This was a bit frustrating, but survivable. Also, I found you can only go through the process of purchasing and downloading with IE. I use Mozilla by default and was not able to purchase with that browser. You also need to use IE to open the URL in the e-mail that authenticate your tracks.
Once done with that I attempted to burn tracks to a CD. I was using a machine with Windows 2000 SP3 and Windows Media Player 9 (current release candidate for Win2K). Whenever I'd try to burn a track, the Roxio software would die. So I gave up on Media Player 9 and downloaded Liquid Audio's Player (v 6.1). When trying to burn with this player it could not initialize my HP DVD writer (model dvd200i) and for some reason was calling it a 200j instead. I also tried downgrading to Windows Media Player 7.1, but that did not work either. The burning software did not even know my DVD Burner was there. I also tried Real's RealOne player, but it can not burn WMA files.
So I gave up and contacted Liquid Audio's Customer Service. They informed me (via e-mail exchanges) that their software could not recognize my DVD Burner and I would only be able to burn using a CD Burner, not a DVD/CD Burner. I was offered a refund, but I did not want that. I've got a CD Burner, but on another PC. So I thought I'd be able to move the files and burn there. I came to find out find out that I can move files to listen to them on another PC, but they can't be burned on a PC other than the one to which they were first downloaded. So Liquid Audio sent me another link to download tracks with after hearing I had to go to another PC. Then I was able to download and burn tracks with no problem.
You can play the tracks as much as you like on your PC, burn to CD as many tracks as you want, copy the burned CDs, and use the CD to make MP3s. Keep in mind there is supposed to be some form of digital watermarking on the tracks though. So if you give the music to anyone else, they (UMG) are supposed to be able to know it was you who violated their copyright.
So overall it was pretty frustrating making my first CD with this service, but I'll probably be using it again in the future. Like Tuesday, when some new music comes out. I have been boycotting UMG for almost a year, since when I heard they would copy-protect CDs. With this service I have officially ended my boycott.
Pros:
- Easy to download and burn a CD if you have Windows, IE and a CD Burner (not a DVD Burner).
- Easy to find tracks from UMG artists that are well known.
- Good customer service. They really helped as much as they could given the software limitations and offered a refund even though I would have been able to keep playing the tracks on my PC.
- No need to go to the store in the Winter!
Cons:
- No player seems to be able to burn using a DVD burner.
- Tracks are not authenticated till you click a link in an e-mail sent to you.
- Unable to use the service to purchase tracks using Mozilla.
- No small intro type tracks available, even when you buy a full CD of tracks.
Slashdot welcomes reader-submitted features and reviews -- thanks to darnellmc for this review.
Even if this isn't everything we might want in a downloadable music service, I think that supporting this service will help convince UMG and other companies of the effectiveness of this business model. This is a step in the right direction...
Anything involving windows, IE and Media Player is too suspicious for me giving it a try.
You also need to use IE to open the URL in the e-mail that authenticate your tracks
The price is not the problem. The problem is what they allow you to do and what they don't. Next.
I pay the same or more for the download service as for the CD, download the tracks slowly, install their software several times until it works, burn it on a CD, rip it, encode it, then listen to it? And the music companies wonder why their online services aren't insanely popular...
Must remember to surf with IE rather than a browser you prefer.
Must remember to download tracks only while sitting on a machine with a CD-R or CD-RW
Must remember to never let your machine die or be replaced. If you do, you'll never be able to reburn the audio.
Thanks, I'll stick with Slamjamz
How about simply supporting those whose music you enjoy?
"I don't think it's selfish, to eat defenseless shellfish." -NOFX
How much cost in bandwidth, monetary, will that be again?
-
ping -f 255.255.255.255 # if only
Or, you could email them and complain about how they implemented the business model, requiring IE in order to use their service. I would not pay for a service that requires IE. I hope their customer service lines are flooded. It sounds like it is a total hassle to set up and download music, even if you do have IE. It is amazing that we are this far along in e-business, and companies still don't get it.
But thanks for the review, it was definitely worthwhile. I won't be using liquid.com any time soon.
My beliefs do not require that you agree with them.
NOTE:
This isn't intended to be a troll or flamebait post.
One of the issues that surrounds the music industry is the way that large record labels treat the artists who have signed with them.
Now a record company has suddenly made it (more or less) convenient to download songs legally, and as soon as it gets easy, the ol' consumer mentality will kick back in and the artists will end up forgotten.
The artists won't be thought of, just like most people don't really think about the sweatshop laborers in foreign countries who make clothing, or code cheap software, assemble appliances, etc. Give us what we want, and give it to us cheap. To hell with the people who have to work to produce the lifestyle we get to take advantage of.
*sigh*
The music industry isn't really upset that you're copying copyrighted material. They're upset that you're no longer a consumer. They want you to consume their services, and if they re-work their existing services in a manner so the production costs are cheaper than current costs, but still charge you the same and still screw over the recording artists, then they see it as a major win.
Maybe I'll get lucky and someone will reply and tell me why UMG isn't as bad as the others.
bytesmythe
Hypocrisy is the resin that holds the plywood of society together.
-- Scott Meyer
This is a step in the right direction.
I don't have a Windows computer. This is not a step in the right direction. Before this service I had nothing. With this service I still have nothing, and there is one more pillar under the Microsoft monopoly.
Stop-Prism.org: Opt Out of Surveillance
If they can get this to be cross platform (will they ever support Linux? I doubt it), and get the bugs worked out, it would be better than buying a CD from a store. But would it be better than using Kazaa?
This is the problem that these media companies need to contend with. What people want is huge repositories of music for a fixed price that's easy to use, and without stupid DRM restrictions. The advantage that this has over Kazaa is that it's easy to find exactly what you are looking for, but being charged a $1+ per track and having to go through the DRM rigamarole, why would you bother?
Most everybody I know would be willing to pay anywhere between $10-40/month to get access to a huge music repository that they could use without burdensome restrictions. I currently subscribe to emusic for this reason, it's only drawback is that they tend not to have the newest albums. Maybe do a tiered pricing system where you get the back catalog for some more modest price and then you can sign up for a premium membership that will give you the newer music.
This sig has been temporarily disconnected or is no longer in service
So imagine you're a record company. You see a problem: People are downloading .mp3 files that they can then do what they want with of your intellectual property off the internet. You know from seeing it happen that people like .mp3 files that they can do what they want with. You think, "Gee. I'd like a piece of that action."
.mp3 files that people can do whatever they want with.
.mp3 files they can do what they want with?
.mp3 files are free, people for the most part want .mp3 files that they can do what they want with.
.mp3s they can do what they want with, and,
So this thing comes out. You can download music off the internet now, and it's legal! It's not ridiculously priced, but there are problems-- it's not
The question becomes, then: Were people interested in digital music that they didn't have to go to a CD store to get? Or were they interested in
I suspect that, particularly since the
So, if you're a record company, how should you go after a piece of that action?
Well, let's look at p2p programs. Say you want the latest track from Foo, called Bar. You ask for bar on the p2p client. You get back 142 responses. Now, of these 142 responses, 100 were bogus entries trying to get you to download their porno virus spam. 30 are busy and won't talk to you now, 5 have something completely bogus, 5 are people on the wrong end of a 14.4 modem, and two actually have what you want and open slots to download it, but one of those has it at 96 kilobits.
Now, if I haven't made it sufficient of a hint, perhaps the proper way to sell digital music online is to
a) Sell people
b) Make a reliable service to get them in good quality so you don't have to sort through 142 options to find the one that actually has what you want and will disconnect you halfway through the download anyhow.
How do you make money selling something that's free? Make it convenient. You can offer people both of those things and still get as much money for them.
-JDF