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ISP's Slapping Techs For Lending A Hand

Posted by timothy on from the hostile-workplace-environment dept.

Mike writes "Broadband Reports is running a story about how several large ISP's have reprimanded, even fired techs who offer support in BBR's forums in their free time. BellSouth is the latest ISP to forbid any official tech support representation. Instead of sculpting PR guidelines for techs to follow, they're scaring them into submission."

3 of 320 comments (clear)

  1. In related news (*wink*) by ekrout · · Score: 5, Funny

    In related news, Linus Torvalds, head honcho of the Linux kernel hackers, recently fired a half-dozen developers for going above and beyond normal code writing. Linus found them in multiple IRC channels offering computing support in their free time, which was a clear violation of the Linux team's No Assistance or Help (NAH) policy that was adopted in the mid-1990s.

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  2. Re:There saving company time and money by Shalome · · Score: 5, Funny

    And apparently, the above post is what happens when our communities save money on things like "teachers" and "textbooks."

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  3. Re:Not surprising. by FattMattP · · Score: 5, Funny
    It's all about the Benjamins,
    So you are saying that all the people named Benjamin are behind the mishandling of customer support? That sounds like you're a bit nuts to me.
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