AT&T Trying to Pull a Fast One with PocketNet?

If you didn't know, PocketNet is the free analog web service for AT&T Wireless phones. The FCC recently gave AT&T and other carriers the go-ahead to phase out analog services over the next four years. AT&T is apparently very eager to phase you out as soon as possible, including unceremoniously dumping your PocketNet access. Here's what I found out after noticing an innocuous line on the last page of my bill that said 'Other Data Charges and Credits Service Cancellation Charge .00.' After waiting on hold with customer service for 20 minutes while they researched the issue, they told me that: PocketNet was discontinued (wrong), my PocketNet was canceled because I didn't use it (very wrong) and once you canceled your free PocketNet you could not reactivate it (I had never canceled it in the first place). If you have PocketNet, you may want to want to see if your service is still working. I could tell by the vague and evasive answers from AT&T PocketNet customer service that the rep knew they were doing something 'bad.' He kept trying to tell me I would be receiving a letter where I could opt to continue the service and kept patently ignoring my question about why my service no longer worked now and why my bill said it was canceled. Finally, he said 'check your phone.' Voila, the service was back on.

Comments

Wow

[Chacham]

I know this is silly, but the story had mor tha one paragraph in the main story. How often does that happen?