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Cable Companies Despise PVRs

sbombay writes "I just came back from Broadband Plus (formerly the Western Cable Show) and was disappointed to find that cable companies despise PVRs. In his keynote speech, Comcast CEO Brian Roberts said that the PVR amounts to 'the Napster of the future.' Cable World has a story about the speech and quotes from other cable execs bashing the PVR. The cable industry's opposition to the PVR boils down to two things -- PVRs help satellite companies (Dish and DirecTV) provide services like Video On Demand (VOD) and a PVR in a cable home cuts into VOD revenue. Any of the sessions at the show that touched the topic of PVRs were an opportunity for the cable industry to slam the PVR. The strongest attack came from Gary Lauder, a venture capitalist who has funded many cable related companies. During his 15-minute presentation, Lauder slammed his Replay box, 'it's too hot,' 'my wife doesn't know how to use it,' and he even tried to fry an egg on his PVR. He also openly called on the cable companies and Hollywood to sue the PVR companies for copyright infringement. If you love your PVR, the cable industry is not your friend." Update: 12/09 18:33 GMT by T : Gary Lauder wrote to say that this account misquotes and misinterprets his speech on certain points. Read below for his reaction. Gary Lauder writes: "I have 3 PVR's and love the functionality. My wife knows how to use it. The misquotation is that she did not know how to reboot it when it locked up. This was a piece of data in support of the following position:

My position that I expressed in my speech and that was inaccurately portrayed: PVR functionality should be provisioned from the headend for the following reasons (which ultimately will benefit consumers):

  1. VOD servers cost much less
    • If video servers @ $350/stream (Soon Component cost declining 40%/year
    • @ 10% simultaneous use, costs $35/sub.
    • PVRs cost >10X more
    • When simultaneous use = 50%, server costs will have declined >5X
  2. Disk noise wakes my wife
  3. Replay box hot enough to fry an egg -- Is that a feature?
  4. Disk size limitations mean obsolescence, esp. with HDTV
  5. Available on every set-top in house Average of 1.7 PVRs/PVR household
  6. No pro-activity/anticipation required
  7. Records multiple concurrent shows
  8. NW storage could always have max. res.
  9. Uses existing deployed base
  10. Moving parts break more often
  11. Box complexity means more crashes & customer support costs

My basic thesis is that PVRs + Satellite will eat cable's lunch, and since it's unambiguous that cable needs to get the copyright clearances to offer programming from the head-end, they should start now. It is the case that I suggested that if a Supreme Court case was brought on the legality of each feature of PVRs were brought, some would lose. I also suggested an alternative business model to make everybody happy to avoid the all-or-nothing result that has been occurring in the RIAA vs. Napster wars.

I suggested that consumers pay 1 cent per commercial skipped (which is about the same as what advertisers pay). That would be equivalent to $10/thousand commercials skipped. I think that's reasonable. I also suggested that targeted advertising could be a win-win for all involved by delivering ads in areas that are of greater interest to the viewer so that there would be less incentive to skip and fewer ads would have to be delivered due to the higher prices paid for the targeted group. I also predicted that this dynamic combined with competition between satellite and cable would ultimately make both services free."

10 of 624 comments (clear)

  1. Ra Ra Retards by FatRatBastard · · Score: 5, Interesting

    Man, cable companies really have their heads planted firmly up their ass. From the day that I got my TiVo I saw the potential of the PVR tailored for their market that would allow all kinds of value adding services. For instance, build a cable box where some of the storage capacity is used to store PPV moives. Instead of tying up cable channels with a limited set of monthly PPV moives you instead pipe down any movie they have in a catalogue down the TCP/IP data pipe and store it on the PVR. Thus, folks can stop, FF, RW pause a movie (just like a VCR/DVD), watch it multiple times over the course of a few days (or however long you allow them to view the movie) and allow subscribers to download any number of movies, not just the new releases. And it frees up cable channels to boot. If I ran a cable company I'd LOVE PVRs, and would be working with SonicBlue, TiVo, or Moto. design me a box and a back end post haste.

  2. PVR Backlash by cafebabe · · Score: 5, Interesting

    Is it just me or have other people also been noticing a lot of anti-TiVo news stories lately like this? I feel like there has been a big uptick in the number of "TiVo is Big Brother" articles lately. Since many publishing and news agencies are in bed with cable companies, I wonder if they are trying to use the media to promote a negative image for PVRs.

    --
    When violence rules the world outside / And the headlines make me want to cry / It's not the time to just keep quiet
  3. Brian Roberts doesn't get it by AWhistler · · Score: 5, Interesting

    If cable companies would just learn to work WITH PVR's, they would actually make MORE money with their pay-per-view/VOD offerings. It's simple. The advertisement for it would go like this: "Order SuperBowl ZZZZ now on pay-per-view, and we will program your TiVo/ReplayTV to record it for you automatically!" They could then extend that to say "you can now order your cable TV BY THE SHOW instead of by the channel. The cost is $XX.XX per season, or $X.XX per show." Then they wouldn't have to worry about commercials as much since they have people only paying for what they want to watch. But then again, cable companies are too lazy to be creative, being too interested in maintaining current business models and not finding new ones.

  4. At least it's not by Waab · · Score: 5, Interesting

    At least it's not a perfectly clear-cut issue of right and wrong.

    Back in the early days of broadcasting, there was quite a bit of debate as to how broadcasters should pay their expenses. Right or wrong, the system that emerged had broadcasters selling air time to advertisers. Thus, consumers get the content "free" on the assumption that they will hear/see the ads and go spend money.

    The television delivery system has now evolved to the point where most people pay a third party (cable company, satellite company) to deliver a high-quality signal straight into their home, negating the need for an actual broadcast signal. So now consumers pay the third party, the third party has a financial arrangement with the "broadcasters", and the "broadcasters" still sell ad time.

    The question is now, what do the consumers owe the broadcasters? Are all the monthly cable bills enough to cover the expenses of the cable companies and content providers? If so, there's no need for ads. If not, would you pay a higher cable bill to have ad-free content?

    In the beginning, broadcasters sold ads to pay for content. Now, broadcasters work on content to sell ads. Personally, I figure once the signal I've paid for is in my home, it's mine to do with as I please, so long as the use is strictly personal.

  5. The cable companies have never been your friend by spazimodo · · Score: 5, Interesting


    The cable monopolies are just like any other service provider monopolies - terrified of change, and totally freaked out when people don't buy %100 into their latest revenue generation scheme.

    I find particularly funny the latest "don't get a satellite dish!" ads (even though IMO dishes offer much better service) There's one in particular playing here in Boston (On broadcast TV mind you) where these two parents say how "they have 5 kids and going 5 minutes without TV would be worse than cancer"

    --

    Fsck the millennium, we want it now.
    Millennium Crisis Line: 0890 900 2000 [calls cost 50p/min]
  6. That doesn't help the cable companies... by sterno · · Score: 5, Interesting

    The fact of the matter is that watching more TV doesn't actually help the cable companies. If you never turn your TV on but send a $60 check to the cable company every month, they are pretty ecstatic. The advertisers might be happier except that, along with the PVR, comes commercial skipping, which means that their marketing may be adversely impacted even though more people are watching.

    It might benefit cable companies if the usefulness of the PVR increases the desire of viewers to upgrade their subscriptions. If by getting Tivo, HBO suddenly becomes very valuable for me, then that's a big bonus for my local cable company. I'd be curious to see if the statistics support that conclusion. My thinking would be that a Tivo would allow somebody to make more effecitve use of less channels. Why get the premium channels when you can keep your TV schedule filled with all of the obscure programs from non-premium channels that you didn't know were on before.

    --
    This sig has been temporarily disconnected or is no longer in service
  7. I watch 2x the amount of TV with Tivo by asv108 · · Score: 5, Interesting
    I was never a big TV viewer in fact, last year I didn't watch TV for close to 6 months, mostly because of netflix. This year I decided to get a decent cable package since I was living alone. When the PVR first came out, I did not see the value as a casual TV viewer who never recorded television programs.

    After reading and hearing so much about PVR's, I decided the time was right to try one out. The main problem was that I only had a cell phone so it looked like the replaytv was my only option. After doing some digging, I found that the Tivo series 2 works with a few USB network adapters. I decided to go with Tivo since I preferred the interface, plus it is the stronger of the two companies.

    I received my Tivo a week ago today, and I can not stop watching television. The amount of TV I watch has doubled because with the Tivo. I can find interesting programs to watch, where before I would only have a small chance of stumbling on the program accidentally. I FF through probably 1/2 the commercials , but there are plenty of times when I don't.

    My potential exposure to advertisers has doubled since purchasing my Tivo. I'm watching programs I normally wouldn't see because of the time-slot. With the scheduling features, I'm catching many live programs that I would not watch if the Tivo guide wasn't available plus I can't FF the commercials. The short sidedness of established industries to recognize the value of disruptive technologies has been well documented, and the cable industry's aversion towards the PVR is a classic example. The companies that are first to embrace the PVR will succeed.

  8. The Ultimate Showdown by agentkhaki · · Score: 5, Interesting

    I'm not sure if anyone else feels this way, but I would say in the next 3-5 years, maybe a bit sooner, maybe a bit later, there is going to be a showdown of sorts between the media industry (music and video) and the public masses.

    Unless the record companies, the cable companies, and all the rest of these multi-billion dollar industries can figure out a way to keep their revenue streams at current levels or at least something they're happy with without trying to hold back technology or control how it is used, something will happen. Technology - better said 'invention' - is just like nature: you can't hold it back. Once something is available, the public, and not a select group of high-riding jerks, control it. The only way to keep technology from taking on a life of it's own is to keep a lid on it in the first place, and that option never existed/is already past.

    What the showdown will be, or what will happen is beyond me. How the unthinking masses (those who listen to N'Sync; those who could care less how much control Microsoft has over what they do with their own computer and the things they create with it; those who don't mind watching hours upon hours of crappy commercials - and they're not all bad commercials, just most - during their days/weeks/months/years) will affect this, I don't know either. But even they will eventually see the light.

    And just like technology and nature and all the rest, there's no stopping public opinion/demand.

    --
    Ack!
  9. Re:oh yea... by ColdGrits · · Score: 5, Interesting

    "I am willing to bet that most people don't like their cable company..."

    Personally, I rather like my cable company.

    For a nice low fee they provide me with telephone (at the cheapest rates in the country), my choice from their selection of TV channels, and a damned good broadband internet access (24/7).

    They fulfil their part of the contract nicely.

    Nope, I have no problems with my cable company's service or pricing, thanks.

    I dunno, maybe we just have a better quality of company over here in the UK or something? *shrug*

    --
    People should not be afraid of their governments - Governments should be afraid of their people.
  10. Yo, Gary, lose the FUD! by travail_jgd · · Score: 5, Interesting

    Sarcasm on. Moderate accordingly.
    Gary Lauder writes: PVR functionality should be provisioned from the headend for the following reasons (which ultimately will benefit consumers):
    * Disk noise wakes my wife


    That is your wife's problem, not the industry's. I've been in the same room as a Tivo, and never noticed any significant noise. If I were to say that cable TV prices keep me awake, is that grounds to have my bill reduced?

    * Replay box hot enough to fry an egg -- Is that a feature?

    I've never seen a Replay box... but I have seen a little thing called a TV. It gets pretty warm too!

    * Disk size limitations mean obsolescence, esp. with HDTV

    HDTV is making existing VCRs and TVs obsolete. Should we get rid of the whole "TV" concept?

    My basic thesis is that PVRs + Satellite will eat cable's lunch, and since it's unambiguous that cable needs to get the copyright clearances to offer programming from the head-end, they should start now.

    Translation: I'm a venture capitalist who didn't get into the PVR business when I could. Since PVRs are better than cable, let's ban them so I can make money! [All IMHO, of course.]

    I suggested that consumers pay 1 cent per commercial skipped (which is about the same as what advertisers pay). That would be equivalent to $10/thousand commercials skipped.

    That's a reasonable solution -- assuming that the TV, cable or satellite feeds, and other equipment are free. If I'm paying for cable, I should be able to handle the incoming data in any way I see fit, as long as I stay within Fair Use of copyright.

    Sarcasm off.