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IT Worker-to-User Ratio Survey?

Posted by Cliff on from the obtaining-data-for-other-uses dept.

Breid asks: "This year has definitely been a career nightmare for IT pros. Our own company has seen our staff trimmed to near nothing and frankly, the workload is beginning to stretch people to the breaking point. With performance reviews coming up I want to make some statements to upper management concerning personnel and compensation. You can find plenty of salary surveys, but I haven't seen statements regarding the size of staff involved. And IMHO, workers on a 5 person staff supporting 200 need some compensation adjustment vs a 20 person staff supporting the same user base. At this point (for all of you still employed), what's the IT worker to workstation ratio look like? Or is anyone aware of any statistical data compiled about this?"

2 of 80 comments (clear)

  1. admin = human too by storem · · Score: 3, Interesting

    A quick overview for my company is as follows:

    2001: 4 admins, 1 admin/manager, 500 workstations/servers
    2002: 1 admin, 1 admin/manager, 150 workstations/servers
    Now: 0 admin, 1 admin/manager, 200 workstations/servers
    2003: 0 admin, 0 admin/manager, 200 workstations/servers

    Guess what...
    PS: The last two weren't fired. They stood up and left!

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    StarTrek.org Free Webmail
  2. Depends on the environment. by FreeLinux · · Score: 3, Interesting

    It all depends on what your company does and how they do it. Do you work at an ISP or a bank or restaurant? Does your IT department provide PC support or do you develop your own applications in house as well? How big is your company, employee wise and revenue wise? How dependent is your company on IT?

    What I've seen in small to mid-sized companies is that properly run IT departments typically have one or two admins per 50 users up to around 150 users. After 150 users it's one admin per 100 or 150 users. The IT head count may be slightly higher at companies that are very reliant on IT or have round the clock operations.

    Now, if the company does in house development, then that's a whole other story. It all depends on what your business is and how much development there is. I've seen development depertments that were 50% of the company even though IT was not their core business. I've also seen 2000 user companies with 2 developers.