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Broken .Mac?

Posted by Cliff on from the what-can-you-do dept.

An anonymous reader asks: "I paid $50 to convert my iTools account to a .Mac account, yet it seems that I can almost never use the service. The web pages are constantly down and the support for the service tells nothing about to handle the frequent outages. I am not the only person to get these errors. The forums are filled with complaints about the down time. I have e-mail Apple numerous times, but nothing has been done to fix these errors. What options to I have? Is there a way to get my money back for this lousy service? Can I get compensated for the down time? What can I do to show Apple that I am not happy with their service?"

4 of 91 comments (clear)

  1. I haven't had these problems by grammar+nazi · · Score: 4, Informative
    I paid $50 for .mac and, except for the 1 week of server upgrades, I haven't noticed any downtime. I check my .mac email periodically throughout the day from work (via webmail.mac.com) and when I'm home, my laptop is constantly checking email.

    Even during the server upgrades, I only noticed two afternoons which webmail was down.

    I actually switched my ISP to forward emails to my .mac account because I perceived .mac to be more reliable than my ISP. I'm going to reevaluate this decision once I read some of the other comments of this Slashdot story.

    All in all, I've been happy with .mac, especially the email/iChat/iPhoto-galleries aspect of .mac.

    I don't work for Apple and I was a Linux guy until I purchased an Apple.
    With linux, my digital camera would be ...like... beep boop beep.
    My name is grammar nazi and I correct people's grammar.

    --

    Keeping /. free of grammatical errors for ~5 years.
  2. BS by Microsift · · Score: 5, Informative

    It's really irresponsible to post this story. As Grammar Nazi mentions, there was one brief outage of .mac, and since then it's been smooth-sailing. The outage was well covered by the press. The anonymous submitter would have us believe that outages are ongoing, and that the press has stopped covering this story. Certainly Dvorak would have said something...This appears to be classic Apple-bashing, which is fine if you're trying to make sauce, but not if you're running a news site.

    --
    My other sig is extremely clever...
  3. best solution by tongue · · Score: 4, Informative

    best solution already posted once

  4. Works for me. by Pathwalker · · Score: 4, Informative

    I haven't had any problems.

    I send about 70 megs to my idisk via backup every day, and I haven't run into any issues.
    Are you sure it isn't a problem on your end?