Slashdot Mirror

← Back to Stories (view on slashdot.org)

Network Solutions Take 2

Posted by ryuzaki0 on from the like-evil-dead-two dept.

sirkin writes "Washington Post Technews is reporting that VeriSign is resurrecting the Network Solutions name with a new subsidiary responsible for domain name registration. It seems so eerily familiar."

3 of 124 comments (clear)

  1. Some old favorites are set to return by levik · · Score: 5, Informative
    Verisign also stated that with the return of the Network Solutions brand, customers can expect a comeback of some of the special services that NetSol was so famous for.

    Among them are the hassle-free domain transfer as well as the "helpful and targeted" informational mailing sent out on the daily basis to thousands of small site operators by their "trusted partners".

    --
    Ñ'
  2. Re:A little known fact. by Anonymous Coward · · Score: 5, Informative

    That's funny, because it sounds so true.

    My employer has been trying to the get organization name changed on our domain name since Network Solutions put the wrong one on the domain. That was Feb 14, 1995! Yes, it's been almost eight years, and they still haven't been able to fix a simple text record associated with a domain name. We've jumped through the "create a fake letterhead with the invalid name on it and FAX it to us" hoops several times for nothing. What do you have to do to get them to listen? Eight years!

  3. VeriSign, Network Solutions, The Incompetent NIC by lanner · · Score: 5, Informative


    I own three domain names, one of them under VeriSign/Network Solutions. Recently I had to make changes to the records for my domain names. It was a hassle.

    How long has this company been at domain name handling? While they finally have a completely web based interface for the majority of functions related to domain names, you still have to use the eMail to hostmaster@networksolutions.com to change hosts records -- that is, your domain name's domain name servers. This shows blatant incompetency in regards to automation and their engineering staff.

    How hard is it to make a little web form that is attached to a database? It's not.

    Password, what password? I had been using the old crypt-password scheme for modifications to my domain names though the old eMail change method. When I went to use their website, I found that my account required a password. What password? It was not my old password, and they never asked me to modify my account. So I had to call up and get a password assigned to my domain name account.

    And how long did it take for changed to propagate? For everything other than the hosts records, 24 hours or less. For the hosts modifications, it took over four days, and intervention by engineers because their system apparently was dropping the request for change. That would be four days of downtime for a website. Holy crap.

    Trouble ticketing system for issues? They don't really have one as far as I can tell. I had to harass the support phone-droid to give me something to track the issue by, and she gave me some tracking number that they use in their database, but she seemed to indicate that they did not have any kind of trouble ticketing system.

    If you are in business, you can't afford to do business with VeriSign/Network Solutions.