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TurboTax Activation Fiasco

Posted by ryuzaki0 on from the pay-the-piper dept.

kurtinatlanta writes "Though the news broke in September, no one cares about tax return preparation software until January. Apparently Intuit's activation scheme for TurboTax will only allow you to print or file your returns from the computer on which you first installed it. The phrase "one computer" in their license literally means one computer. Moving the software (i.e. disk reformat, buy new computer) requires buying it again. There are all kinds of negative reviews on amazon.com as a result. Is this problem real or overhyped?" There's a more recent story about the flap. The Intuit PR rep is quoted as saying that people can install the software on multiple computers using the same activation code, but I don't think an unworking installation really counts.

2 of 554 comments (clear)

  1. IN SOVIET RUSSIA ... by Anonymous Coward · · Score: -1, Redundant

    TurboTax Activates YOU!!!

  2. Turbotax/Quicken/Intuit troubles.. by J+x · · Score: -1, Redundant

    I have had a rebate request rejected after having followed the instructions on the rebate form to the letter. This time it was a $35 rebate from Intuit for buying Quicken and Turbotax. I received a a letter from Intuit's rebate fulfillment company stating that my rebate is being rejected as I purchased the product directly from Intuit. This is after submitting the appropriate proof a purchase along with a receipt showing that product was clearly purchased from Egghead. After a call to the fulfillment company they apologize and ask that I re-submit the request. I'm still awaiting the rebate check.

    First it was Microsoft with their stubbornness to live up to the wording in their own EULA's regarding refunds. Now this. Why do software companies feel they are entitled to keep consumers' money after every sale, even though they may have promised to give some back?