Slashdot Mirror
Fighting the Hydra -- A Spam Warrior's Tale
Selanit writes "Salon has an interesting article about the battle against spam from the viewpoint of Suresh Ramasubramanian, a sysadmin working in Hong Kong. His most interesting complaint concerns the fragmentation of anti-spam forces: not only does he have to deal with spammers, but also with anti-spammers who assume because his company is Chinese that he isn't doing anything about spam. Hmm ... decentralized opponents striking from the shadows against quarreling allies. Does this sound familiar to anyone else?"
If 50% of all mail in the US is spam, then the other 50% must be the bounces for all that undeliverable mail!
I run a mail gateway for a medium sized company, and although not on the scale of a large ISP, I see many of the same problems. Dealing with spam on a gateway level is quite different from dealing with a single personal mailbox. And spam flooding has gotten much worse in the last few months. Getting over a 1000 messages in under a minute can really start to tax your infrastructure. Actually from my own observations, I'd say that at least 75% of all mail is spam, and 80% of that is undeliverable.
Of course one of the big problems as Ramasubramanian points out is that spammers are getting very sophisticated at impersonating other entities. This results in a large number of bounces being directed back to the wrong guy. So not only are you getting spammed, but you are also indirectly spamming the poor guy who is being impersonated with your flood of bounces. And the bounces also cause other problems because it tends to fill up your outbound mail spools, as well as making the required postmaster account near useless sometimes.
One thing I've learned is that a mail administrator must be very careful about constructing blacklists and filters. I use sendmail and make heavy use of it's milter programatic filter interface. It's amazing how being able to analyze the mail at the protocol level (such as the HELO command) helps identify impersonated mail that can't just be done by only looking at mail headers or the message body. It is also possible to help correlate large volumes of nearly identical inbound mail from a large number of different servers, as well as correlate them with large number of undeliverable outbounds. I'm also very careful to check whois an other registrar databases before adding blacklist entries, to help prevent blacklisting the wrong guy. But I do admit that for a few of the most audacious flood attacks, I actually have to resort to iptables firewall blocks to stop it even before sendmail sees it. I really dislike having to disobey the SMTP standards, but spam floods are IMHO just as destructive as worms and viruses!
The thing I fear most as a mail administrator is not the inbound spam, but that some spammer may start impersonating my company! We'd start getting placed on blacklists and blocked, plus we'd start getting flooded with all those bounce messages (probably an order of magnitude more than direct spam). How can one possibly protect against that?