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The Debate about Social Software

Roland Piquepaille writes "Is "social software" the new overhyped buzzword? In an article for the Guardian, Jack Schofield says yes. On the contrary, in Historical Roots of Social Software, Howard Rheingold offers insights about this new phenomenon. And in this Tech Central Station article, Arnold Kling agrees with Rheingold. He thinks that social software is likely to the basis of what could be the next "killer app." Kling says that with social software, the interaction is no longer between you and your computer, but between the groups you belong to and networks of computers. In order to explain the issues, King studies three types of problems that this new kind of software might solve: the matching problem, the issue-resolution problem, and the classroom-management problem. So, is social software hype or reality?"

82 comments

  1. Not new. by user+no.+590291 · · Score: 4, Interesting
    Anyone remember "Have my fax call your fax--we'll do lunch?"

    Seriously, since computers have taken over many of the roles previously reserved for personal assistants, such as arranging meetings, et al, it only makes sense that they would start to become robotic facilitators of social interaction.

    1. Re:Not new. by Anonymous Coward · · Score: 0

      "So, is social software hype or reality?"

      It's bullshit!

  2. Part Hype...part reality by the-dude-man · · Score: 3, Insightful

    The concept behind social softwareis very legitimate...But its also becoming one of those buzzwords like 'realtime' or 'high preformance computing' The definition of realtime is to place a deadline on a proccess...and kill it if it has not completed by that time....and high preformance computing is the structuring of algorithims to crunch numbers faster

    Yet Microsoft says windows XP does both.

    If you ever needed more proof that these are no more than overused buzzwords...thats it!

    Similarly, social software is a very real concept, but it just seems to have one of those sexy...media friendly names....every time i turn around now i hear a devloper talking about the next generation of 'social software'. Please.... its not some magical philosiphy that software devlopers are using to better society...we do what makes money...hence our software follows social trends....boom...social software

    1. Re:Part Hype...part reality by keller · · Score: 2, Interesting
      The definition of realtime is to place a deadline on a proccess...and kill it if it has not completed by that time...

      Weel not quite, there is a further distinction between hard realtme, and soft realtime. The description given here is soft realtime. In hard realtime systems, it has to be proven that no matter what, the process has completed it's task before the deadline.

      This put aside, the parent poster is right, buzzwords are used very generously these days, and more often than not they are very effective at what they are supposed to... That is to make PHB's and Joe User go "WOW! This must be great."

      Well gotta go now!

      --

      Enig? Det alt for hot det smor!

  3. To be a real social software by Juiblex · · Score: 3, Funny

    It must have ChattingAndDrinkingAtAPub.

  4. Six degrees by Mattygfunk1 · · Score: 3, Interesting
    In the labor market, the problem is to match hiring managers with qualified workers. When you need something fixed, the problem is to match your dented fender or stopped-up toilet with the appropriate repair person.

    These problems have already been solved in several formats. Think MP3. Someone wants a track, and they are connected with someone who has that track.

    One format is websites. This is especially true for topics such as employment and dating where an "offerer" is connected with the "needer".

    With my previous example of MP3s there the possibility of having a P2P referer network. Each person posts their "resume" of talents / interests, and then is refered through their friends lists to friends of friends searching for that interest. Six degrees of seperation stuff that is backed by the trust you have in your group of friends.

    When I started this post it was just an unusual thought, but the more I think about it, the more logical this seems. I reserve all rights to this idea ;) ___
    cheap web site hosting

  5. Wow! by ajuda · · Score: 2, Funny

    So you mean that the someone is going to invent a MUD? I can't wait!

  6. Visualization by bigattichouse · · Score: 2, Informative

    We've been working on combining the social software idea and visualization to build CRM-type tools. http://www.bigattichouse.com/peoplelinking/

    --
    meh
  7. Keys by ArmenTanzarian · · Score: 3, Insightful

    What seems off to me about these filtering and pattern matching programs is the vague key values. Like genre recognition software for managing movies, where do you put your stops, what do you filter on? When you're looking for directions, you have a simple weighted graph traversal, the data is mainly empirical. But when you're looking for a plumber, what're the key values and who puts them in for each entry?

  8. Such software has one primary fault as it's basis by Anonymous Coward · · Score: 4, Interesting


    Such software fundementaly screws with baseline criteria. You end up hireing a plumber, not because he's a good plumber, but because he's got a good score on the *personality* test. In the begining it looks kind of nice to be able to aquire groups of people that you'll "get along with" for all your needs... but this is the real world and things don't quite work that way.
    And for it to do so, it requires people to be honest about their profiles (much less it requires them to provide them) and that just isn't going to happen... we value our freedom of privacy, and all the really practical apps of this would require us to give up a great deal of it.

  9. Irony by arvindn · · Score: 3, Funny

    Am I the only one who finds the term "social software" terribly ironic, considering the social skills of the people who write software? :-)

    1. Re:Irony by Daniel+Dvorkin · · Score: 2, Insightful
      Am I the only one who finds the term "social software" terribly ironic, considering the social skills of the people who write software? :-)
      Seriously? Social skills are defined by what society you're part of. The well-dressed, smooth-talking types who are usually what we think of as "socially skilled" are just as out of place among a bunch of geeks as geeks are in other settings. "Social software," it seems to me, can be seen as a -- largely successful -- attempt by geeks to foster societies that play to their own strengths. If the rise of social software means that we have larger chunks of society in which the skills valued by geeks (technical competence, weird humor) actually qualify as social skills, that's a good thing.

      All that being said, I do very often get annoyed at my fellow techies who seem to insist on living down to the worst stereotypes of our group. I want to grab them and shake them and say, "It's okay to get some exercise, take a shower, and put on clean clothes! You'll still be smart!" Fortunately, it seems to me that Those People are in the minority.
      --
      The correlation between ignorance of statistics and using "correlation is not causation" as an argument is close to 1.
    2. Re:Irony by arvindn · · Score: 3, Interesting
      Social skills are defined by what society you're part of. The well-dressed, smooth-talking types who are usually what we think of as "socially skilled" are just as out of place among a bunch of geeks as geeks are in other settings.

      I don't agree that being comfortable in geek company makes you socially skilled. Socially skilled people are those who can get along very well with a random person. $RANDOM_JOE is far more likely to be a non-geek than a geek.

      "It's okay to get some exercise, take a shower, and put on clean clothes!"

      None of which has much to do with social skills. We're talking about how easily you interact with other people. Take me for instance: I do all the things you mentioned. Heck, I even have pointy hair. However, I have great difficulty behaving in society as I'm expected to. I find most social mores to be ridiculous. See the link in my sig, it starts with: "If you're the kind of person that hates being invited to parties...". And I mean it. I think lack of social skills is a rather fundamental trait/problem, one that can't be overcome just by being a little less lazy. From my limited observation, being socially skilled involves things like "small talk", and smiling like a retard every once in a while, things which I abhor. I often find myself forgetting what's the thing to say when someone says thank you. And if you accost me and ask me a question, particularly when I'm coding, I might look at your face and stare blankly for 15 seconds while I disentangle my train of thought, which you might find unnerving. And I would get totally frustrated if someone I'm waiting for spends half an hour primping themself. So you see, my social skills are pathetic. I'm sure other geeks also share some of these traits. And its not something you can change without giving up a fundamental part of what you are.

    3. Re:Irony by Anonymous Coward · · Score: 0

      Take me for instance: I do all the things you mentioned. Heck, I even have pointy hair. However, I have great difficulty behaving in society as I'm expected to. I find most social mores to be ridiculous. See the link in my sig, it starts with: "If you're the kind of person that hates being invited to parties...". And I mean it. I think lack of social skills is a rather fundamental trait/problem, one that can't be overcome just by being a little less lazy. From my limited observation, being socially skilled involves things like "small talk", and smiling like a retard every once in a while, things which I abhor. I often find myself forgetting what's the thing to say when someone says thank you. And if you accost me and ask me a question, particularly when I'm coding, I might look at your face and stare blankly for 15 seconds while I disentangle my train of thought, which you might find unnerving. And I would get totally frustrated if someone I'm waiting for spends half an hour primping themself. So you see, my social skills are pathetic. I'm sure other geeks also share some of these traits. And its not something you can change without giving up a fundamental part of what you are.

      I forgot to mention.. If ur a female reading this, I'm still single!!!! Feel like you hit the jackpot or what?? ROFLOL!! Looking forward to your hot steamy instant messages, girlz ^^;;

    4. Re:Irony by skeptikos · · Score: 1

      I am a CS major and about once a week the grad students have a small gathering with food and drinks. Usually a faculty member hosts the "Social" as we call it. This is a fragment of the mail announcing when and where one social was going be:

      "...and to stimulate social interaction among members".


      The first time I read it I understood:

      "...and to simulate social interaction among members".


      I gotta get a life :)

    5. Re:Irony by vadim_t · · Score: 1

      By that definition pretty much everybody is badly socially skilled, excepting the rare people who can come to your house and sell you a vacuum cleaner for 5 times its price.

      I suspect that we'd get along well, although it'd look weird to "normal" social people. I completely ignore how I look as well, I haven't used a comb in years. Most people I know here would find that offensive. Heck, the time I felt most in my place was the Hispalinux convention.

      I really have no problem talking to techy people, and can chat for hours. On the other hand, I can't stand the people who "socialize" by getting drunk in a bar. Then, at least the 50% of the $RANDOM_JOEs in my area can't imagine that not everybody likes to get drunk and soccer. $RANDOM_JOEs, IMHO, are just as unsociable as I, but have the advantage of being a larger percent of the population. There are *very* few people who are truly sociable.

    6. Re:Irony by Anonymous Coward · · Score: 0
      So, is social software hype or reality?

      I think all we Slashdotters will agree there is no such thing a social software.

  10. Re:Microsoft spokesman states... by marsonist · · Score: 0, Redundant

    hehe... don't you get it... antisocial... hehe.. tough crowd :P

  11. I know I havn't read the article, but by Freston+Youseff · · Score: 0, Redundant

    does "social software" mean the kind that allows you to communicate with others, or the "social" software produced by Richard Stallman and his hordes?

    --

  12. Social software?! by pygeek · · Score: 2, Funny

    RMS gotta be behind this...

    1. Re:Social software?! by kaligraphic · · Score: 1

      No, if RMS was behind it, it would be GNU/Social Software.

      --
      You are standing in an open server west of a blue house, with a boarded front door. There is an Exchange mailbox here.
  13. Hmmn. Not sure about that... by Open_The_Box · · Score: 3, Interesting

    It might just be me but for each of the problem types mentioned the article seems to be saying that the "killer app" which solves this problem will take the human factor out of the equation (not completely but close).

    Maybe my problem is that I don't think social applications will be the next killer app. If you think back then most of the applications (or genres of applications) which have made it big have come about due to new technologies or by making existing applications more convenient in some way.

    Examples from the article: Word processing apps (upgrade from typewriters - introduction of computer technology made this an almost inevitable step), spreadsheet programs (upgrade from, well, handwritten spreadsheets - again computer tech introduction), e-mail and web-browsing (not needed until the internet became a mass population creation rather than an academic or BBS thing).

    My point being that none of the examples cited are social software based so why should the next killer app be? Not that I don't see social software coming up with something useful to a subset of people in the same way that modern programming suites (convenient drag and drop features and comprehensive debugging systems and code optimisation in comparison to simple text editor and command line compiling) are useful to programmers. But a necessary app for the entire computer user base? I find it more likely that anything that large will require a new technology development.

    Could be wrong though...

    --
    If you can't think of something nice to say then don't say anything at all. No, REALLY.
    1. Re:Hmmn. Not sure about that... by Anonymous Coward · · Score: 0

      I think you are wrong. The history of technology is to a large extent the history of stuff which enables people to communicate more efficiently/widely.

      Also, if you don't think word processors are a communication tool, well, you are missing something.

      Produce something new and useful in that vein and you have a $$$ hit.

    2. Re:Hmmn. Not sure about that... by Open_The_Box · · Score: 1

      I see a big problem with that. Word processing has already been done to death. You need to find a new type of app to make it viable in the money stakes.

      And of course word processors allow communication. But they don't need to. While you can use just about every app on a computer to comunicate I still don't see major communications apps `as described in the article' (key phrase there) being necessary on every computer (browser, mail program, WP, spreadsheet). Now do you see my point?

      --
      If you can't think of something nice to say then don't say anything at all. No, REALLY.
  14. average slashdot reader dream by KingRamsis · · Score: 2, Funny



    so can social software help a desperate slashdot reader get laid any time soon?

  15. Social Software? by Hard_Code · · Score: 3, Funny

    Hype or reality? Total hype. I mean why would people want to use software to say, "post their ideas" on a "shared forum". Totally ludicrous.

    --

    It's 10 PM. Do you know if you're un-American?
  16. The Killer App by Beliskner · · Score: 2, Insightful
    Why is everybody looking for the Killer App just like the Gold Rush? IPv6 is supposed to be a Killer App and yet it's not an App at all, and nobody wants to implement it because they have existing IPv4 and NAT with internal 10Gig Eth backbone.

    Come on, seriously, is there going to be a Killer App that is going to make Silicon Valley explode and get convicted murderers with zero experience jobs as C++ software engineers?

    --
    A caveman dreams of being us, the incalculable power and riches. We dream of being Q, then what?
    1. Re:The Killer App by Alsee · · Score: 1

      get convicted murderers with zero experience jobs as C++ software engineers?

      This is just a note to let you know my resume should show up in you mailbox in a few days. Please forgive any coffee or blood stains.

      -

      --
      - - You can't take something off the Internet! That's like trying to take pee out of a swimming pool.
  17. Overhyped... by SaXisT4LiF · · Score: 2, Interesting

    In my opinion, "Social software" has already met its peak. I can stream any sort of dataset i have (video, audio, text, software, etc.) to anyone with a computer. P2P technology even opened up the door to communicate this information with people I don't know, and generate lists of contacts who require or provide similar information. At least technologically speaking, we have all the social software we're ever going to need.

    I think the issue at hand is more psychological than technical. Social psychology revolves around a single issue: reproduction. The fact of the matter is, if we don't meet people we can't reproduce to pass our genes onto a new generation. This functional property of social interaction can't be replaced by software. No system of statistical compatibility will ever be able to tell you when you're in "love," nor will the Sims Online ever teach how to cope with living with other individuals. The only way to learn these kinds of behaviors is to interact with other human beings.

    However, I do admit that social simulation can prodive a useful tool for computing. In particular, some areas of artificial intelligence deal with search spaces of unthinkable complexity and distributed computing (i.e. seti@home) allows many computers to work on the same problem at the same time. Which is exactly what humanity has been doing for ages.

    I predict that social software, and even social psychology, will under go a massive revolution once the Turing test can no longer distinguish man from machine. ALICE has successfully fooled some old friends, but only because they thought it was just me "messing" with them, which I tend to do on occasion.

    FYI, I'm finishing up my last year in college, with a BS in Math and a BA in Psychology.

    --
    Fight or flight its all the same
    Live to die another day

    --Ryan
    1. Re:Overhyped... by Cuthalion · · Score: 1

      That post isn't getting you laid.

      --
      Trees can't go dancing
      So do them a big favor
      Pretend dancing stinks!
    2. Re:Overhyped... by SaXisT4LiF · · Score: 1

      You're absolutely right, that post isn't getting me laid. Which is exactly my point. What's "getting me laid" is the content of my character, something you can't judge from my interactions through social software like Slashdot.

      End of line.

      --
      Fight or flight its all the same
      Live to die another day

      --Ryan
  18. Re:Already slashdotted, article here: by elint · · Score: 1, Informative

    elint@maureen:~/$ diff troll.txt original.txt
    > ... about Trinity dying in matrix 2 ...

    Wow, you're sick. Was that really worth it? I need mod points again :P

    --elint
    "There are two types of people in this world, good and bad. The good sleep better, but the bad seem to enjoy the waking hours much more." --Woody Allen

  19. My original column had much more comments by rpiquepa · · Score: 1

    In this column, I was just not giving the references to the three articles mentioned in this Slashdot story, but also I gave more comments on each story. Read it by yourself. Roland Piquepaille. Website: http://primidi.com/ Roland Piquepaille's Technology Trends: http://radio.weblogs.com/0105910/

  20. actually by machine+of+god · · Score: 2, Insightful

    I was thinking that killer app was an overhyped buzzword.

    1. Re:actually by Alsee · · Score: 1

      I was thinking both overhyped and buzzword were overhyped buzzwords too.

      -

      --
      - - You can't take something off the Internet! That's like trying to take pee out of a swimming pool.
  21. we already have the next killer app by zogger · · Score: 1

    --the next "killer app" is here, the deal is, it's not a singularity any longer, like when it was 'visicalc" or "lotus i-2-3". The "app" is that now computers are universal, and with sharing and P2P, this "the people", the "sociality" aspect is the app, because now we can combine all the other singularity apps into "one". It's the COMBINATION that is the killer app, the tool is the ACCUMULATION and adoption of the previously built tools. Stores and business? We have ebay, anyone can be a store now, and we can already manage, file, graph, plot, utter, whatever bits of human data we need to, any new advances will just be variations on those themes, nothing really "new". We hit it already, that "car" has been invented and is on the road, with the only thing chaning is paint and engine advances whatever. News? Large news organizations are beoming redundant, because anyone so inclined can be a reporter and "broadcaster' or "publisher", you can-and we do- get "news" instantly from around the planet, increasingly from just people reporting what they are seeing outside, bypassing the old news orgs. Entertainment? What used to take a troupe or a band can now be created by a single individual, then shared, copied, distributed. And because of storage, anything can be archived, modified, sold, given away, rented-whatever floats your boat. Education? All the homeschoolers I know use computers and the internet, they don't NEED massive government expenditures and brick and mortar buildings and daily two way commutes and yearly property tax increases, and frankly, seem to be doing an admirable job of it. And it has happened with higher education, and will most likely become more and more common.

    The biggest problem (my list here is obviously just an opinion) will be the frantic machinations of older style monopolies to hang on to what they have, but still be "the big dogs", both government and busy-ness. What we own, what we can do with it. They are trying now with legislation, restrictions, etc. In fact I'd say they are going out of their way to create artifical problems, just because the "new" way of doing things is a direct threat to their buggy whip notions of what "stuff" should be as it relates to "society".

    The second tier problems are the struggle between anonymity and building online trust, as anyone who has used any chat or forums for any length of time can tell you, you have NO idea who you are speaking with at any time. The old style of "only" face to face that had that instant verification got replaced with various communications advances, where at one time say you needed face to face where visual and auditory combined to help you discern reality, now you have to trust electronics which may or may not be "real". Using one to verify the other as indicated in the articles is a great way to do this, but we are still somewhat constreained, even with distance travelling being so much easier now than even 100 years ago.

    Third tier is just "security" in general, whereas we used to rely on stout construction, door locks and the old 12 bore in the corner to make sure we were "safe", now you must devle into the arcane world of bits and bytes and packets which may be "spoofed" or "intercepted" or otherwise and are the newest in sociopathic maladjustment, ie, criminality.

  22. Anyone else... by SushiFugu · · Score: 2, Funny

    And in this Tech Central Station article, Arnold Kling agrees with Rheingold.

    Did anyone else read that as Arnold Klingon? You're needed in Oregon ASAP, Mr. Klingon!

  23. Microsoft did the opposite of this before... by splerdu · · Score: 1

    Remember Windows 3.0 GPFs? The ones where it says the system is basically screwed, you lost your work and force you to click "OK?"

    I bet that set the bar for antisocial software.

  24. interesting social Wi-Fi networking software by napsterposter · · Score: 0

    Check out http://www.trepia.com/, and application that automatically links nearby Wi-Fi users. This is an amazing idea...

    1. Re:interesting social Wi-Fi networking software by antirename · · Score: 1

      Neat idea...

  25. In Russia... by Anonymous Coward · · Score: 0

    In Russia ALL software is socialist software.

  26. FACT by Anonymous Coward · · Score: 0

    You can't spell "Socialism" without the word "Social". That should tell you something about those that hype this Socialism err I mean Social Software.

  27. Scared me for a minute! by RandomHavoc · · Score: 1

    I thought Bob and Clip-It were coming back. Damn you, Microsoft!

    --

    --
    But then again I thought VCR+ was a stupid idea and would die a quick death--so what do I know?
  28. Social Software by Anonymous Coward · · Score: 0

    It's communisms greatest achievement.

  29. Re:Already slashdotted, article here: by Anonymous Coward · · Score: 0

    Thanks. I didn't read the troll post, but you made sure I didn't miss the spoiler. Maybe you didn't intend to be such a jerk. I don't know.

  30. Uh by TheLink · · Score: 1

    He said: "It's okay to get some exercise, take a shower, and put on clean clothes!"

    You said: "None of which has much to do with social skills. We're talking about how easily you interact with other people."

    Being considerate is a social skill. Having poor personal hygiene does tend to affect how easily you interact with other people. If you really stink, it's hard for people to stand close enough to have a good chat with you.

    If you can't help stinking, well that's sad, but if you can are able to fix it and don't bother too, don't expect other people to bother taking the trouble to find nose plugs, masks etc, so that they can talk to you in person.

    --
  31. Interesting Social Software for San Francisco by Anonymous Coward · · Score: 1, Interesting

    A project to build community and facilitate information sharing in the San Francisco Bay Area. It's a free access point to a distributed library of people's books, videos, and other media. Share with your community, meet your neighbors, find the books you've always wanted, and never pay for video rentals again:

    http://www.communitybooks.org

  32. Doh. by TheLink · · Score: 1

    Years ago, people were asking what would be the killer app or game for girls/women.

    Doh, they already had it - chat software.

    With all the buzzwords being thrown about, and the various agendas, I think they may forget one important point. The software has to "GET OUT OF THE WAY" and let em chat. Not saying it does nothing or little, after all there's plenty of technology in a cellphone.

    --
    1. Re:Doh. by Anonymous Coward · · Score: 0

      Cellphones are chat applications.

  33. MOD PARENT DOWN! by Anonymous Coward · · Score: 0

    Matrix spoiler in the second paragraph.

  34. From the submission: by Anonymous Coward · · Score: 0
    Kling says that with social software, the interaction is no longer between you and your computer, but between the groups you belong to and networks of computers. In order to explain the issues, King studies three types of problems that this new kind of software might solve: the matching problem, the issue-resolution problem, and the classroom-management problem.

    I recognize those words, but those sentences mean nothing at all!
  35. gotta love geeks by Anonymous Coward · · Score: 1, Insightful

    Seriously, if I tell my non-Geek friends about "social software" they'd probably look at me blankly as they try and figure out what ELSE you could possibly do on the internet with a computer besides chat with other people, buy stuff on eBay, exchange emails and pictures, etc. To them the computer is a FACILITATOR.

    It's like the geeks just discovered that information-based machines can, *gasp*, be used to exchange information with OTHER PEOPLE and not just computer programs running on other machines.

    Welcome to the party.. people have been forming social groups for years, whether it's at church, or over the telephone, or pen-pals, or now blogs and chat rooms and message boards and collab software.

    So I'll just toss this one squarely in the "hype bucket".

  36. Social Software by John.Thompson · · Score: 1

    Social Software? Isn't that what "Microsoft Bob" was supposed to be?

    'Nuff said....

  37. The Beauty of Social Software is... by stanwirth · · Score: 1

    The beauty of social software is that it opens up a whole new class of people I can say to: "Go away, or I will replace you with a very small shell script."

    Just imagine it: half the managers and all of HR: whoosh! evaporating into a cloud of their own useless chatter, while they themselves are replaced by bots.

    What a wonderful world it would be.

    Free mal vu !.
  38. Journalism and Advertising not that different by debiant_minded · · Score: 1

    especially these days its all about selling the same old soap as something new. Damn. They were into recycling before anyone.

  39. "Killer app?" by VCAGuy · · Score: 1

    Isn't a "killer app" just a database of serial killers? In which case, shouldn't it be antisocial software?

    --
    Q: "Why do sound techs say 'check 1, 2'?"
    A: "Cause if they could count any higher they'd be lighting techs."
    1. Re:"Killer app?" by Hognoxious · · Score: 1
      In which case, shouldn't it be antisocial software?
      Or even sociopathic software.
      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  40. I take things that Jack Schofield writes with a... by Dave2+Wickham · · Score: 2, Insightful

    ...pinch of salt.
    He has recently written both that Ogg Vorbis isn't yet good enough to be used for encoding music, and that the English Al-Jazeera site is running IIS on Linux. Those, and other small things, make me read through things he writes carefully.

  41. Limitations of computer systems by sphealey · · Score: 3, Interesting
    Kling says that with social software, the interaction is no longer between you and your computer, but between the groups you belong to and networks of computers. ... So, is social software hype or reality?
    I used to work with a company that did a lot of acquiring of small and mid-sized manufacturing companies. Some of the initial tasks upon acquisition: shut down all e-mail systems. Terminate all large-scale "ERP" or "business management" software and replace with simple inventory and bookkeeping systems. Close all stand-along headquarters locations and move personnel to closest factory. Demolish all walls in office spaces and move desks to central "pen". Move office personnel into open locations in the middle of the factory floor. Prohibit all use of studies, whitepapers, and Powerpoints, and 98% of all memos. In some cases they took out fax machines. Require all personnel to talk to everyone they did business with 4 times per day, either in person or on the phone.

    After taking these actions, the typical acquired company would see a doubling of productivity and a tripling of profitability in 18 months.

    So I guess I have to say I am a bit skeptical of "social software" in any kind of business setting. Blogs are fun to read in the evening for one's personal enjoyment, but turning the business day into a blogging session doesn't seem to me to have much promise.

    sPh

    1. Re:Limitations of computer systems by Knife_Edge · · Score: 1

      What happened after the 18 month mark? Did the inefficiency 'stay off'? I am interested in this story, since I have often thought it plausible that the amount of time people spend with computerized systems could be wasted as it was just duplicating tasks that could be performed by other means. Sure, sometimes it is theoretically 'faster,' but this does not mean better. On the other hand, I wonder if the drastic changes you describe simply involved correcting the messed-up priorities of organizations, of which the computerization was the symptom, not the cause.

    2. Re:Limitations of computer systems by sphealey · · Score: 1
      What happened after the 18 month mark? Did the inefficiency 'stay off'?
      You raise some good points, and I don't have all the answers. Heavy manufacturing is still heavy manufacturing, and the global economy sets a limit on absolute profitability. So after the initial gain the acquired companies would plateau. But the parent company also felt that no operation larger than 20-30 million USD turnover could be managed well, so as the acquired companies grew they would be split into multiple units. Thus making it very difficult to track their progress over time or to compare them to monolithic organizations.
      On the other hand, I wonder if the drastic changes you describe simply involved correcting the messed-up priorities of organizations, of which the computerization was the symptom, not the cause.
      Also a good point, and to a certain extent I agree, but the question is, how did those priorities get messed up? At many organizations I deal with there certainly seems to be in inverse correlation between volume of e-mail and quality of thought. Which is the cause and which the effect?

      sPh

    3. Re:Limitations of computer systems by Hognoxious · · Score: 1
      shut down all e-mail systems. Terminate all large-scale "ERP" or "business management" software and replace with simple inventory and bookkeeping systems. [...] Prohibit all use of studies, whitepapers, and Powerpoints, and 98% of all memos. In some cases they took out fax machines [...] a doubling of productivity and a tripling of profitability in 18 months.
      If that's true - and to be honest, I don't believe a word - they must have been doing things in a really screwed up manner before. Tools make the job easier, if you use them properly.
      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  42. quibble by Anonymous Coward · · Score: 0

    if you're going to use "et al." then make sure you are referring to people. Otherwise use "etc." which doesn't require italics as it is an abbreviation. "Et alli" means "and other people."

    1. Re:quibble by user+no.+590291 · · Score: 1

      It doesn't have to mean people--et alia means "other things" (neuter) and et alii/aliae means "other people" (masc./fem.). The abbreviated form is the same, et al. Thanks for looking out for me, though :).

  43. Bob by Anonymous Coward · · Score: 0

    Microsoft Bob was supposed to be an extension into deep metaphors. It proved that people prefer shallow metaphors.

  44. Social Software? by Hydraulinen_Androidi · · Score: 1

    Sociologist: "Do you want to comment social software?" Geek: "Social? What that?" Sociologist: "Like interacting with people." Geek: "Me not interact. Me not see people." Sociologist: "Well, anyhow, what do you think about social software?" Geek: "Me not social. Me want software not social." Sociologist: "Never mind..."

  45. So...what is it? by fishexe · · Score: 1

    I know I'm supposed to click through and read the articles, yada yada, but I feel that there should be a sentence in there, maybe in place of one of the "it's the next revolution" ones, telling us roughly what "social software" is supposed to mean. Forgive me for not being up on my buzzwords, but this is a new one to me. I'm reminded of the book review that kept talking about "The Singularity" assuming we knew that meant the time when machines become more intelligent than humans, and I just assumed it was talking about a black hole. Well, "social software" sounds to me like what you'd call aim and irc.

    --
    "I don't care about the Constitution!" --Bill O'Reilly, November 17, 2009
  46. do you want to be.... by Anonymous Coward · · Score: 0

    stamped and organized :|

  47. Social? hah by Anonymous Coward · · Score: 0

    The "Social Software" community is all about the 1% of the geeks on the blogging "A-list". They don't care about everyday web users.

    The "Social Software" is Semantic Webs, endless bickering
    over RDF formats, FOAF, and a new meme every day. It is trying to do things by revolution, not evolution.

    It should be renamed the "exclusionary group creating toys for other members of said exclusionary group".

  48. Ass by Anonymous Coward · · Score: 0

    May you be raped and murdered by a backhoe.

  49. Social (software) Structures by Anonymous Coward · · Score: 0

    With social interaction comes social structures.
    Imagine yourself in the context of a workplace, where your role is one of employee, manager, contractor etc which to some degree controls what you may or may not do (hire, fire, be fired...), and how.
    This sort of social structure is imposed and artificial, and quite different from the informal structure of any group of people interacting on equal terms.

    Social software such as chat rooms may seem to level the playground, but the actual interaction is extremely limited, and in reality you often find there are users, powerusers and superusers (and Anonymous Cowards) - all different levels of a social hierarchy. And at the top, of course, is the dictator who decides exactly what can and cannot be done - the developer.

    Not all software is dictatorial but exceptions are few and far between. Emacs is one of them, it empowers the skilled user with Elisp, a programming language that can be used to alter and extend every aspect of the application.
    MUDs are another good example, both of user freedom (if you're a wizard) and imposed social structures.

    My point is that social software is not necessarily democratic, often the opposite will be the case.
    I'm working on developing a completely open and extensible collaborative content management and application framework. The first implementation will be based on XML to describe content and logic, and wysiwyg authoring tools so that you don't have to be a programmer to participate (the major drawback of for example Emacs).

    Martin Klang <mars at pingdynasty.com>