Slashdot Mirror


For Microsoft, Market Dominance Isn't Enough

chemstar writes "Last summer Orlando Ayala, then the top sales executive at Microsoft Corp., sent an e-mail titled 'Microsoft Confidential' to senior managers laying out a strategy to dissuade governments across the globe from choosing cheaper alternatives to the ubiquitous Windows operating system. Ayala's e-mail told executives that if a deal involving governments or large institutions looked doomed, they were authorized to draw from a special internal fund to offer software at a steep discount, or free, if necessary. Steve Ballmer, the Microsoft chief executive, was sent a copy of the e-mail. The memo, which focused on system software for desktop computers, specifically targeted Linux, a still small but emerging competitor. "Under NO circumstances lose against Linux," Ayala said." Perhaps that's because, as roomisigloomis writes, "Seems that MS' licensing practices are working against the company," pointing out this article which "suggests that open source, Linux and other software is actively being sought."

13 of 685 comments (clear)

  1. It's Captain Stupendous, Master of the Obvious! by Violet+Null · · Score: 5, Insightful

    It's not the price, really. Corporations and governments are willing to pay the price of Windows to ensure that they have support and stability. But the licensing of Windows -- product activation and the like -- are what's really kicking Microsoft's teeth in. Consumers are willing to overlook a lot, but not things that actively make their life harder, for no personal gain for them.

    1. Re:It's Captain Stupendous, Master of the Obvious! by gcalvin · · Score: 5, Insightful

      I've had opportunities to call Red Hat tech support and Microsoft tech support. On the whole, I've felt much more insulted by Microsoft tech support. I find the tedious exercise of going through some phone jockey's troubleshooting script highly insulting -- to my intelligence, and to the value of my time. Red Hat was much quicker to connect me with a human who had some real technical knowledge, and wasn't just following a script. If such a tech had said something along the lines of "...if you were an idiot and did 'x'..." I would have taken it in the spirit it was offered. I'd rather have quick, clear, correct answers than sympathetic but incompetent hand-holding.

  2. Not an uncommon business practice.. by Gortbusters.org · · Score: 5, Insightful

    To want to beat out the competition.

    Many large corporations drive prices down to crush the little guy.

    --
    --------
    Free your mind.
    1. Re:Not an uncommon business practice.. by Jason+Earl · · Score: 5, Insightful

      Sun is willing to give OpenOffice away for free, and they even will happily give you the source code. What exactly is the difference between giving away OpenOffice and giving away Microsoft Office?

      Answer: there isn't any difference other than the fact that you probably like Sun, and you don't like Microsoft.

      The fact of the matter is that, despite what Microsoft says publicly, the cost of MS Office and Windows is definitely a factor. Competing with Free Software in the long run is going to require that Microsoft lower their prices substantially. This is especially true when you are talking about key accounts like governments and large institutions. Microsoft will do what it takes to maintain these accounts.

      The good news is that Microsoft can't really afford to lower the prices on their core products of Windows and MS Office. Sure, they have billions in the bank, but that doesn't mean that they want to become a charity. Microsoft currently has a price/earnings ratio of about 30. That means that Wall Street expects a very healthy amount of growth from Microsoft. As these discounts cut into Microsoft's profit margins and revenues then this trend will negatively effect MSFT's stock price. $43 billion is a lot of money for a business to have in the bank, but it is peanuts compared to the amount of wealth that Microsoft executives have tied up in their stock.

      When push comes to shove Microsoft execs will defend their stock price at all costs, and that means coercing more money out of their current customers, not less.

  3. What do we really expect? by hesiod · · Score: 5, Insightful

    I hate Microsoft as much as the next geek, but really, what do we expect from a company? Companies aim to make as much money as possible -- excluding not-for-profit & charitables -- so why should anyone be surprised that they do anything within their power to make their software as widespread as possible?

    It seems to me that every time there is a posting about something else MS does, it's the same old stuff: they want more market share, just like everyone else. That's it, it should be expected by now.

    Keep in mind that I am not excusing them for any unethical practices, just something that nags at me.

    1. Re:What do we really expect? by Jason1729 · · Score: 5, Insightful

      Selling a product below cost or giving it away for free to make it difficult for competitors to get a foothold is called dumping, and it violates anti-trust laws.

      This is exactly why Standard Oil and AT&T were split up.

      When you say a company should do anything within their power to make their software as widespread as possible, do you include illegal things? Maybe a campaign of assassinating prominant open source developers until nobody is willing to work on Linux.

      Jason
      ProfQuotes

  4. Dumping? by Amazing+Quantum+Man · · Score: 5, Insightful

    Maybe the EU should look into dumping charges against MS, if they offer to give it away for "free"...

    --
    Fascism starts when the efficiency of the government becomes more important than the rights of the people.
  5. Antitrust? by 10Ghz · · Score: 5, Insightful

    Isn't this illegal? Here we have a convicted monopoly selling it's products at a loss to shut out a smaller competitor. Isn't that illegal?

    --
    Lesbian Nazi Hookers Abducted by UFOs and Forced Into Weight Loss Programs - -all next week on Town Talk.
    1. Re: Antitrust? by Black+Parrot · · Score: 5, Insightful


      > Isn't this illegal? Here we have a convicted monopoly selling it's products at a loss to shut out a smaller competitor. Isn't that illegal?

      Not under Republican administrations.

      --
      Sheesh, evil *and* a jerk. -- Jade
  6. My own experience by Hugonz · · Score: 5, Insightful
    Well, it seems to be working. i worked hard here in Mexico for a company that I will not disclose. They were to offer a set-top box to an ISP, using the Geode procesor. They wanted the box with linux and they were actively encouraged by the ISP to do so.

    After a while, we discovered that we were only being used as a tool of negotiation to get lower prices for WinCE licensing... it seems that using Linux as a disuasve weapon was effective. It seemed that they would do anything not to lose to Linux

  7. Market Neccessity by DarkBlackFox · · Score: 5, Insightful

    Seems to me the business/government market has clung to MS for the sole purposes of familiarity and ease of support. Hire any MCSE off the street and you have qualified support personell. Have a problem, call up Redmund and tell them about it.

    Windows has kept essentially the same for the past few years, minus a few "enhancements" (a.k.a. extra features not many people need). This facilitates people turning their heads towards more customizeable software, where a kernel can be compiled for any given specific purpose, and only the required software runs.

    Aside from the incredibly cheap software itself, the unmatched compatibility-for-purpose, and customizability make Open Source a very viable solution for previously proprietary, overpriced, "as is out of box" software. And as potential support people and developers materialize out of the mould, it's getting more and more serious consideration.

    It's just plain sick of Microsoft that they would consider just giving their multi-thousand dollar software away simply to keep market share. Wonder how that would make me feel, if I were a business owner. Knowing I paid $2,500 for an enterprise server, when a friend of mine's business gets it free just so they remain a Microsoft customer. Really would make me consider the alternatives all the more, for fear of getting played like a fiddle by the monster of dominance.

  8. So Obvious by Jason+Earl · · Score: 5, Insightful

    The reason that Microsoft is concerned about governments is that they know that governments have the power to set de-facto standards. If a business partner sends me an unreadable document I can probably work something out with him or her. If the government demands that any electronic communication be in a particular format, that's the format that you use. What's more, nearly everyone has at least some business contact with the government. If a government switches to StarOffice/OpenOffice then you can bet that within a few years StarOffice formats will be the standard in that particular country for almost everything. It won't matter that it some ways OpenOffice isn't as good as MS Word, because it is definitely "good enough," the price is right, and it is the format that you need to use to communicate with the government.

    Large institutions are a similar deal. If your University demands that you turn in your assignments in Microsoft Office formats, then you don't use WordPerfect or OpenWriter (or if you do you make sure to double check the formatting with MS Office before actually turning the assignment in. Likewise, if you supply parts to Ford Motor Company and they require that documents you submit be in MS Word format, then you don't use something else.

    Microsoft can't afford to lose these big accounts. If they do their entire monopoly will start to unravel around them. It is far better business for Microsoft to give away software to these key accounts than to lose them to the competition.

  9. Re:that's great by tuffy · · Score: 5, Insightful
    So, if you want to have Microsoft software for free, you know what to do!

    Ah, but Microsoft software is free only if your time is worthless.

    ;)

    --

    Ita erat quando hic adveni.