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Intuit Drops DRM from Future Products

Posted by ryuzaki0 on from the step-in-the-right-direction dept.

MisterKoffee writes "ExtremeTech has a story about Intuit dropping Product Activation and Digital Rights Management for most of its future products, including TurboTax, in response to a customer backlash."

4 of 313 comments (clear)

  1. QuickTax 2003 (in canada) would only let... by biggknifeparty · · Score: 5, Informative

    ...you print FOUR times total!

    I usually need at least that many times because of spotting errors and fixing them up!

    Good job Intuit! If this garbage is gone then I WILL purchase your product again.

  2. Let this be a lesson to all future software makers by GuNgA-DiN · · Score: 5, Informative

    If you include DRM -- you will sink like a lead balloon. The customers have spoken. Now, we just need to turn the heat up on Microsoft. Why wasn't their a backlash like this for Microsoft? People need to tell companies that they won't stand for this type of behavior. Let's hope that Microsoft is taking notes. Palladium is going to have the same problems as Intuit did.

  3. Re:IRS by Anonymous Coward · · Score: 5, Informative

    As a former Intuit employee, I can verify that they see the government offering the software/service for free as the biggest possible threat. (Even bigger than Microsoft, if you can believe that) Intuit maintains lobyists to make sure that the Government doesn't cut into their action.

  4. It pays to complain ... by bizitch · · Score: 5, Informative

    I read them the riot act about this via email. I finally recieved this reply today ..

    Dear Valued Customer:

    In response to your comments on the implementation of product activation technology in tax year 2002 TurboTax® software, I wanted to let you know that Intuit will discontinue product activation in next year's TurboTax desktop products purchased at retail or direct from Intuit.

    We are absolutely committed to listening and learning from our customers. We clearly need to better understand all of our customers' tax preparation needs and how they use TurboTax.

    While we remain committed to protecting our intellectual property, going forward, we will only introduce digital rights management technologies that maximize customer experience and preserve customer satisfaction.
    Again, thanks for your feedback.

    Regards,
    Tom Allanson, Sr. Vice President
    TurboTax

    Well - they saved me as a paying and happy customer!

    --
    ---- "Logoff! That cookie shit makes me nervous!" - A. Soprano