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Intuit Drops DRM from Future Products

Posted by ryuzaki0 on from the step-in-the-right-direction dept.

MisterKoffee writes "ExtremeTech has a story about Intuit dropping Product Activation and Digital Rights Management for most of its future products, including TurboTax, in response to a customer backlash."

3 of 313 comments (clear)

  1. Another reason why by vasqzr · · Score: 0, Redundant



    Copy protection will never really exist

  2. Re:Actually, I'm shocked!! by FreeLinux · · Score: 0, Redundant

    Maybe you should /read/ the story before posting:

    Perhaps you should read before posting too. From the CBS article "with a 28 percent gain in sales of its tax-preparation software". That is the retail version of Turbo Tax. The 11% referrence that you make is about online tax preparation software. That is their web based tax prep service.

  3. Tech Support for Intuit by iamweezman · · Score: 0, Redundant
    I agree DRM caused a lot of problems with Intuit. Mainly the fact that people can't read a license agreement, or don't want to adhere to it, was the reason that most of the people called me when I worked for TurboTax support.

    The license is clear in the fact that it can only be installed, at least in it's full, non-trial, version, on one computer. If people don't want a product like that, then they shouldn't waste good money on it. Seems simple. Some called in with valid complaints about the system saying that they had only installed it on one computer and now the program is asking to be activated every time they use it. Most of the problems had more to do with antiquated computers running win95 than anything. Other times the problem was resolved rather fast or the product was refunded fully and an apology was made for it's inability to work on their system. I guess some of that is shoddy programming, not the use of a DRM application.

    One other problem that many complained about with activation errors had to do with the customer trying to install the application on a network. This too had been warned of in the license. Some say that once they try and install it they have already opened the box and cannot return it after seeing the license, but once again, the refund is available.

    I wonder how many of these people that complained actually tried to get their money back through the no questions asked 100% satisfaction gaurantee.