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Apple Posts Slot-Loading Drive Update

Posted by pudge on from the playing-the-slots dept.

K-dog writes "Apple has posted a firmware update for the slot loading combo drives in Xserves and PowerBooks. 'This update installs new firmware on PowerBook and Xserve Combo drives. The update prevents Combo drives from intermittently failing to eject discs. It's recommended that you install this update to ensure that your Combo drive avoids this problem.' It's kind of ironic that I spent an hour on the phone with Apple trying to get one of our new 12" PB to eject!" I have a new-ish PowerBook G4/867, with a Combo drive, and it reports, "This hardware does not require this update." I wish Apple would be more specific about what systems this is actually for. Or maybe what the problem is.

1 of 53 comments (clear)

  1. Re:Huh? by Graymalkin · · Score: 2, Interesting
    Quoth Apple's KB document:


    If your system does not require this update or if the update is unsuccessful, the update application displays one of the following alert messages:

    "Your computer doesn't need this update."

    Your computer has a different optical drive model and doesn't need this update. The application quits without changing anything on your system.

    "Your drive firmware is up-to-date."

    The firmware in your Combo drive doesn't need updating. The application quits without changing anything on your system.


    If that does not answer your questions I don't think providing detailed hardware specifications are going to answer them. If you download the update and it gives you a message like..."Your computer doesn't need this update." that should say to you that your computer doesn't need the update.

    As for specifics, how long have you been using Macs? I'm having a hard time remember any time Apple gave a detailed answer to a hardware problem. As far as I remember they've always gone with the "firmware update" problem instead of specifically detailing the bug. You'd think you could logically parse through the available information for troubleshooting.

    Do you have a Powerbook?

    No) Go away.

    Yes) Go to next question.

    Does your Powerbook have a combo drive?

    No) Go away.

    Yes) Download the firmware update.

    Did the firmware update fix your problem?

    No) Contact Apple.

    Yes) Go away.

    I didn't have a problem) What the hell are you complaining about?
    --
    I'm a loner Dottie, a Rebel.