Apple Tops Consumer Reports List

memoryhole writes "It seems Apple has come out on top in recent Consumer Reports surveys regarding technical support and hardware failure. Way to go Apple!"

Comments

Re:Apple vs Dell

[PurpleFloyd]

That's a percentage graph. For every 100 computers shipped, Apple had fewer of them come back than anyone else; thus, their QC beats Dell's.

Also, Apple's tech support tends to be freakishly fast. I had a friend get a Powerbook G4's mobo replaced in 3 buisiness days, including shipping. She thought that she mislabeled the package and Airborne was shipping it back to her; she called Apple and they asked if the problem was fixed. Believe it or not, it was. If it wasn't for the price, I would buy from Apple every time, and that iPod is giving me a serious case of geek-lust.

Re:Linux -Os X switch

[Hanji]

The great thing about OS X is that you can have access to most of that low-level stuff (although obviously not all) if you want, but you also get a computer that "just works" when you want it to, and that you can get stuff done on without understanding every last detail of how it works, and without setting up every last piece by hand.

Don't get me wrong, I like Linux, but especially for stuff like laptops with less common hardware, it's just not worth the hassle of making it all work (And before you mod me down, I have actually tried Linux, both Mandrake and Debian, and this comment is based on experience, not popular opinion from /.)