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Telecommunication Customer Service Worldwide
imin8r writes "
Whirlpool writes that an
Telstra, Australia's largest Telco (who
also happens to own all wholesale access to ADSL in Australia),
had rejected an ADSL user's
application from a small ADSL provider, but subsequently accepted their own
ADSL application from the same user. The funny thing is, the smaller ISP sells
exactly the same service as Telstra as they are a Telstra reseller. Both
providers use the same line, same exchange and same equipment. However, the
story doesn't end there. When Telstra was approached by the aggrieved user
explaining what had happened, Telstra offered him a settlement to keep quiet.
When he didn't, they disconnected his already connected ADSL service. One of the
arguments for Telstra's bad track record with customer service is the fact that
they were previously government owned but are now partly privatised (and listed
on the stock exchange). As a result they own a lot of the infrastructure which
has been paid with by taxpayers money, but any new Telco players still need to
use a lot of Telstra's infrastructure. I'd like to know whether full
de-regulation of the telecommunication industry in the United States has
benefited customer service and also what effect it has had on providing
innovative services.
"
which works because we've declared that is doesn't work and we can't have facts contradicting our official policy. Furthermore, your informing people of this unfortunate situation directly violated our "Don't ever say anything we dislike" agreement, quite prominent in the EULA you would have seen if the service had worked which it never did, despite the fact that it did.
The name may change, but the suck remains the same.
So not true.
Get married. When her name changes, the suck will be a lot less frequent.
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