Slashdot Mirror

← Back to Stories (view on slashdot.org)

Telecommunication Customer Service Worldwide

Posted by ryuzaki0 on from the leveled-playing-field? dept.

imin8r writes " Whirlpool writes that an Telstra, Australia's largest Telco (who also happens to own all wholesale access to ADSL in Australia), had rejected an ADSL user's application from a small ADSL provider, but subsequently accepted their own ADSL application from the same user. The funny thing is, the smaller ISP sells exactly the same service as Telstra as they are a Telstra reseller. Both providers use the same line, same exchange and same equipment. However, the story doesn't end there. When Telstra was approached by the aggrieved user explaining what had happened, Telstra offered him a settlement to keep quiet. When he didn't, they disconnected his already connected ADSL service. One of the arguments for Telstra's bad track record with customer service is the fact that they were previously government owned but are now partly privatised (and listed on the stock exchange). As a result they own a lot of the infrastructure which has been paid with by taxpayers money, but any new Telco players still need to use a lot of Telstra's infrastructure. I'd like to know whether full de-regulation of the telecommunication industry in the United States has benefited customer service and also what effect it has had on providing innovative services. "

6 of 298 comments (clear)

  1. Your mother by Anonymous Coward · · Score: -1, Offtopic

    Provides excellent customer service to my internet-enabled penis.

  2. La la la by Anonymous Coward · · Score: -1, Offtopic

    I love perl. The fact that it's being used to run this hole makes baby Jesus cry.

  3. Blah by Anonymous Coward · · Score: -1, Offtopic

    First =)

  4. It's your birthday, nigger!! by Anonymous Coward · · Score: -1, Offtopic

    [50 Cent]
    Go, go, go, go
    Go, go, go shawty
    It's your birthday
    We gon' party like it's yo birthday
    We gon' sip Bacardi like it's your birthday
    And you know we don't give a fuck
    It's not your birthday!

    [Chorus] (2x)
    You can find me in the club, bottle full of bub
    Look mami I got the X if you into taking drugs
    I'm into having sex, I ain't into making love
    So come give me a hug if you into to getting rubbed

    [Verse]
    When I pull out up front, you see the Benz on dubs
    When I roll 20 deep, it's 20 knives in the club
    Niggas heard I fuck with Dre, now they wanna show me love
    When you sell like Eminem, and the hoes they wanna fuck
    But homie ain't nothing change hold down, G's up
    I see Xzibit in the Cutt that nigga roll that weed up
    If you watch how I move you'll mistake me for a playa or pimp
    Been hit wit a few shells but I dont walk wit a limp
    In the hood then the ladies saying "50 you hot"
    They like me, I want them to love me like they love 'Pac
    But holla in New York them niggas'll tell ya im loco
    And the plan is to put the rap game in a choke hold
    I'm feelin' focused man, my money on my mind
    I got a mill out the deal and I'm still on the grind

  5. Yay by Anonymous Coward · · Score: -1, Offtopic


    Give me an "M"! Give me an "O" Give me an "N"...

  6. My great-granddaddy by grub · · Score: -1, Offtopic

    My great-granddaddy used to tell us this story.

    Back in 19-odd-5 we had that new-fangled telephonic voice box of Bell's. Had a lot of noise, we had to yell in it.

    Phoned the local Bell shoppe. Old lady Sweetlips answered. She was an angry ol' hen. Ev'r since her husband William died in a logging accident back in '92. Where was I? Oh yeah, Bell. So I was talking to Sweetlips about the reception on their telephonic voice box and she said 'Your call is important to us. Please stay on the line and we'll take your call in the order it was received."

    Well I knew something was up as they didn't have those fancy-pants voice recording units on the telephonic voice boxes yet. Not until the 40's or 50's, if the ol' noggin remembers right.

    Anyhow I yelled into the telephonic box "Dang you, Sweetlips, I know that's you and not some fancy downtown invention from Bell!" Then she paused and said in a sultry voice "You know, Harrison.. it's been many a year since I've had a man between my thighs.."


    That was my great-granddaddy for you. He'd always turn every story into early 20th century pr0n.
    --
    Trolling is a art,