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Offshore Outsourcing Threatens Offshore Outsourcing
theodp writes "India offshore tech support companies may soon face job losses as U.S. companies such as IBM, Intel, Hewlett-Packard, Oracle and PeopleSoft explore countries with even cheaper sources of technical labor, including Romania, Russia, Hungary, the Czech Republic, the Philippines, Singapore, Thailand and Vietnam. Concerned that outsourcing might be outsourced from India in the near future, a Bangalore call center owner said 'It's hard to know where it will all end. Is there a country where people will work for free?'" There's a Newsforge story about the same subject.
Oh well. I can always fall back on that SCOX stock.....oh wait.....
It's really hard to come up with anything else to add to this story. I mean, did anyone _not_ see this coming? Global companies will do what's cheapest...and there will always be someone who'll be cheaper than you.
Now, when they start outsourcing management...that's when I'll be happy.
This reminds me of the story of Saudi Arabia and mideastern oil. Way back around the turn of the century, there was no great oil industry in the Arabian Peninsula. They were trying to find something to do with this deset wasteland. Then, the US comes in, offers to pay the countries (then Saudi Arabia was the focus) 1 penny per barrel exported, all drilled by the US, worked mostly by US oil workers. Now, we see what has come of this situation... Should we be as worried about tennis shoes and cheap nylon jumpsuits?
Speak for yourself.
I think there are multiple reasons here...
Most of the countries named have an actual infrastructure. EG I doubt Romania, Russia, Hungary, the Czech Republic have electricity problems.
Many of the Eastern European countries are not that far away from the Western markets, with some actually joining the European Union.
All in all it just makes for simpler business....
Funny though... (in an ironic sense)
"You can't make a race horse of a pig"
"No," said Samuel, "but you can make very fast pig"
Ever tried to force an open-source developer to change the design to meet your needs? Especially a large project not in a mode where they are begging for respect by pandering to anybody who will deign to email them.
India offshore tech support companies may soon face job losses as U.S. companies such as IBM, Intel, Hewlett-Packard, Oracle and PeopleSoft explore countries with even cheaper sources of technical labor, including Romania, Russia, Hungary, the Czech Republic, the Philippines, Singapore, Thailand and Vietnam.
What's good for the goose is good for the gander. American employees hopefully won't lose any more jobs than they have already; but it kinda sucks for the Indian employees who are going to be out of work now.
The biggest problem with a global economy is that it caters to the lowest common denominator. The second biggest problem is, you more often than not get what you pay for. I have to wonder if American IT companies are even concerned with the quality of their technical support anymore?
!#@%*)anks for hanging up the phone, dear.
> explore countries with even cheaper sources of technical labor,
this kind of thing haunts most developers - and, every company out there who needs to get something done is always seeking for the smaller cost/quick solution for all their projects. its also become common that a lot of developers are lowering their rates just to get work - its not looking good at all..
meanwhile, i perform consulting services - and, i simply refuse to budge from my standard rate for employment. they pay a little more - but, they will get what they pay for. i have had many clients do development in india, then, come to me - and, for a little bit more they get the product faster, of higher quality - and, are very satisfied.
the sooner these companies realize cheap labour has its down-falls, the better of they will be.
A quote from the original Wired article...
Farhat Gupta, owner of several Bangalore call centers, said that little attention is paid to technical training, as "all the answers are always on the computer screen in front of the workers. We exist for people who do not want to use the Internet themselves to find their own answers."
The only time I ever call technical support is when checking the manual and web doesn't get me the answer. If the person on the other end of the line has no more information available to them, what's the point?
Personally, I think the multinats are on to something. They're cycling through countries, creating artificial "boom-bust" cycles in employment.
Take for example, the automobile industry. In the early 1980's, the US auto industry had some of the highest wages/benefits for auto manufacturers in the world. Alot of those jobs went overseas to Japan/Korea who (at the time) had lower wages (and better quality). This depressed US wages. Now, the reverse is true. Both German and Japanese automakers see that US wages are lower and have located plants here.
So goes it with IT. US coders were first to the trough and wages went up. Then the multinats moved to India who trained their people well and had low wages. Indian coder's rates go up and now the multinats are headed for Eastern Europe. As tech wages get lower in the US and we refocus on quality, the multinats will move coding operations back here and the cycle with start anew.
"We're sorry, but the website you're trying to reach has been disconnected."
Now, the surprise on so many faces - "how can they do that to us", "how will our workers eat?", "We have so much labor, and they are moving operations to some backwater 3rd world country" ... will now be coming from New Delhi instead of New Jersey...
When your business consists of undercutting others, and providing services to willfully "outcompete" someone out of a job, don't expect pity.
As a piece of advice I once heard goes: "If you are stupid enough to date someone who dumped someone to be with you, don't be surprised when you get dumped, too."
meh
Open source only works if you want a piece of software that is good for everyone. Noone is going to come and write my factory control and admin system for free, even if they can give away the source afterwards.
Whats more, I don't think I'd trust running a control system that someone had written for free. Where would I get support? Updates? Who would I complain to if it went wrong without running the risk of the OSS programmers saying 'Sod it. Can't be bothered any more.'
As for the work being higher quality, you may well be write in the case of the big and famous OSS projects like Linux, OpenOffice, Gimp and so forth, but don't go thinking that OSS === Good Software any more than Pay For Software === Good Software. You get utter tripe in both camps.
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Once one company gets their employees to go along with a heath care cost increase or a salary cut, the other companies will rush to offer just as low pay and benefits. They call this "competitive" compensation. So if the jobs can be outsourced for cheaper, then the majority of businesses will all race to find where that is. It happened with manufacturing jobs, it is happening with service jobs. I don't really know what (if any) jobs are "safe."
Also, don't think this automatically translates into lower prices. It doesn't make the products better or less expensive, just cheaper to make. How much in lower prices do you pay for your Nike tennis shoes made in Burma?
Allow me to ammend that:
If a company can churn out the crappiest possible software at the cheapest possible price in the least amount of time, and then have their marketing department convince Joe CEO that their software is the "LEADING!!", "BEST-OF-BREED!!", "INNOVATIVE!!" solution... *shrugs*
Will someone please illegalize marketing? kthxbye.
Let's look at a few trends:
- Automatization leads to fewer and fewer workers being needed to do the same amount of work, meaning higher profits for the producer.
- Outsourcing leads to those workers being paid less and less , meaning again higher profits.
- This, in turn leads to higher unemployment rates and a higher number of workers with low wages.
- While any individual company might profit from cost-cutting measures, wide-scaled implementation of these measures will lead to too few consumers with enough money to buy the products.
- Thus, to keep the system going, those profiting from it - the producers - must eventually give back enough of the profits to keep the whole thing going, otherwise the distribution of wealth will be too uneven to allow the system to work.
(If you happen to be immoral, other possible ways to boost the economy would be forceful destruction of goods and/or workers, which would a) create the need for rebuilding the destroyed goods and b) lower unemployment, because after the destruction there'd be not only more work but also less workers left. This process is commonly known as "war".)
But GNU is Not USA!
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Yeah, those Indians sure are living the high-life financially at the moment.
__
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This is even better, now you can get even more developers for the same price, or the price for Indian developers will be cheaper. It's a win-win situation for you.
The history of the textile industry, I think, gives a pretty clear indication where the future of IT is headed, particularly due to the big trend of American corporations to outsource to India over the past few years.
The textile industry, at least what I consider the modern, industrialized version of it, began in and generated considerable wealth for England. Then, with the promise of cheaper labor, the bulk of textile manufacturing moved to the Americas, specifically the Carolinas, Georgia and a few New England states. The total generated wealth of the industry started to decline at this point, and another disturbing trend started as well. The distribution of the wealth began moving to a smaller percentage of people, namely the factory owners. Again, the prospect of cheaper labor induced the factory owners to move the bulk of textile manufacturing first to Mexico from the United States, then to the Far East from Mexico.
The important things to remember is that the total wealth generated by the textile industry declined with each geographic hop around the globe, and that fewer and fewer people got a larger and larger percentage of the total wealth of the textile industry.
How does this relate to IT? Well, considering that in the late 1990's we saw a mass movement of IT jobs for the US to India, and the associated wealth generated by the IT industry decline, I think the example of the textile industry is playing out again. Soon, the Indians who offered such low labor rates to win contracts and jobs away from American workers will be on the other side of the equation.
Russia, Eastern Europe and probably some African countries will do to India what they have done to America. The sad thing is that while India has been "carpet-bombing" the IT industry in the United States over the past few years with cheap labor and low costs, ultimately they've been laying the ground work for their own, future demise.
If all you offer is low costs and a cheaper price, then there is nothing to keep customers loyal. As soon as someone else comes along with a cheaper price, your customers will move to them. All because of the trend you started!
It's a nice theory but you forget that equilibrium may never be attainable. Skill and knowledge starts in a location just as it did with all these industries for autmobiles, programming, etc.
So the cycle we have today, will be the cycle we have tomorrow, or hundreds of years from now, just with different industries, different technologies and different products. You'll benefit from the countries establishing better infrastructures, but did you really expect some countries to continue their civilizations on candle-power? The employment cycles and people wallowing in corporate migration-mires will continue. People will always be subject to the fear that they will lose their jobs to outsourcing. Infact it will be easier and faster every time as corporations establish a base of operations in all the potential countries, and have accumulated experience from making these shifts.
One place will always be better than another, in the eyes of a profit-seeker. Making these evaluations and determining the best choice is what executive decision makers get paid big money for, isn't it?
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I have commented on this before to the people on slashdot promoting free trade. I told them that this was not about helping the people of India, and as soon as they got too "uppity" the corporations would drop them on their face and move somewhere else. See, folks, this isn't about helping out poor countries, this is about making corporations rich. It's not about exporting capitalism, it's about importing a 3rd world standard of living, which is why so many people around the world are against this. It's about making a market place, a product out of entire countries, whose populations are shopped by corporations, much like individual slaves were shopped for in the early United States. The message in return being sent to Americans isn't,"Thanks for helping us get to where we are.", but instead was, "Other countries are out-competing us, you better start working more hours." Of course, what they don't state explicitly, is that you are simply competing with another branch of your employer in a different country.
1) Supporting the likes of Osama bin Laden and Saddam Hussein by castrating the CIA
Actually I think castrating the CIA would do a good bit to prevent the rise to power of types like OBL and Saddam. Ya' see both of them had a lot of help from the CIA earlier in there 'careers'. The CIA has a policy of supporting the enemy of our enemy, no matter how unsavory the character is, or what his motives are. Well, when you lie down with dogs you get fleas. And we are paying the price for our past actions now. And we are doing it again. We are, so hypocritically, allowing a terror group in Iraq to keep it's weapons and camps, because they are against Iran. I for one will not be surprised one bit when in 10-20 years we are dealing with that group forcefully after they blew up some Americans.
"I'll have a Guinness, no wait, make that a Coors Light" -Grad student I work with, who shall remain anonymous...
One of the horrible things about the global economy is that it makes labor essentially a worthless commodity, since the amount of supply far exceeds demand. Due to anti-competitive pressures, new businesses aren't forming to soak up excess demand for cheaper products. Therefore, a few select corporations profit immensely, while the population of the rest of the world gets treated like slaves. But, hey, I guess the word "free" is in "free trade", so therefore it must be a good thing.
Let's compare the two types of devleopment.
:-) Those types of people are probably NEVER going to try open-source code and they will just live with whatever product the market leader produces for their needs. I have worked with many people like that, and thankfully most are no longer in positions of power. The rest are praying that nothing ever happens to Microsoft, or if it does it happens slow enough for them to move to another position.
Issue: I have a software package that doesn't due what our company needs it to do and I need some modifications to it. The developers/company doesn't want to do it.
Closed Source/Proprietary: - You beg the vendor to do it, and threaten to switch if they don't. This is generally a limited threat, because of the fact that it will cost your company a huge amount of time and effort to switch to another vendor (who will have other issues). You could offer to pay the vendor for the development, but unless they are a small shop this probably won't do the trick either, or you will be paying HUGE $$$$ to them. You could have your own developers, provide some type of workaround, but this will break when the vendors upgrade/fix their code. Basically you have no good option, except to pray that the vendor will address your issue. Also when the vendor does release the upgrade, it will probably contain code enhansements that you don't care about, but will probably cause you other errors... I have lived in this world for a long time... and still do with Oracle and Microsoft.
Option 2, use Open Source: You quickly determine that nobody is going to work on the "patch/enhansement" that you want. You will need to now hire a coder that knows the language of the system (probably C). That coder will have to take some time getting up to speed on the program, and then fix it. The coder can then release that code back to the open source community, and it will "probably" make it in future releases. Now if you find yourself making significant changes to the code on a regular basis, then I would hire/contract development to give you what you want, and you wouldn't have to pay for time needed to get the developer use to the code. They can still release their code back to the open-source community, and it probably will get put in the main codebase, so you will be protected with future upgrades.
Both options cost time and money, development isn't cheap, and some companies hate giving stuff they paid for away for free. However, at the end of the day THEY ARE IN CONTROL!!!, not some outside vendor.
This flys in the face of "nobody ever got fired for buying xxx".
The more I learn about science, the more my faith in God increases.
I run a company in Holland that just does this.. leverage eastern Europe to achieve similar cost levels but better control and quality. Budapest is a 1.5 hour flight from Amsterdam and is in the same timezone. Don't forget, these are the guys that during the communist era were reverse-engineering western technology. I have NO idea why companies continue to develop technology anywhere else.
I fear I can't completely agree with this. There are too many cases where an organization, be it corporation or government, really does exhibit behavior that's different from its constituents. Look at an organization as a sort of life form built out of people, just like people are life forms built out of organs and cells, etc. Members will do things "for the organization" that they just wouldn't do on their own, or for themselves.
IMHO, there is a real difference here.
The living have better things to do than to continue hating the dead.
Better yet, check out this other article, linked from the above one.
Obviously not all companies use these kinds of practices to simulate Americanness in their tech support people; some companies make no effort to disguise their people as being people someplace other than who and where they are. But apparently at least some companies do this, and apparently at least some of their US customers are indeed fooled by it.
I want more outsourcing! In fact, I want companies to start outsourcing managers, exects, QAs, designers, and accountants. I want those people to feel the results of unemployment and I can't wait to see guys in Armani suits bitch about it! Why? Because I want them to feel what thousdands of American IT workers feel right now. I want them to wonder about all the years they spent in college, all the loans, morgages, families, kids and their future. This is how I feel whenever I start cutting out coupons and wonder if I have enough money to pay my rent this month.
Until the issue of foreign labor hits the hightest steps of corporate ladder nothing is going to be done. The funny thing is that if outsourcing is going to continue at this pace, pretty soon we'll end up in a world where only a few people will have buying power. Both American and foreign workers will not have capital; just watch the world's economy go down the crapper.
This is how the world will look for the next fifty years or so. Formerly, markets and labor pools were isolated from one another by transport and regulatory barriers, with the result that standards of living could vary wildly from one part of the planet to another. Now, the barriers are low or gone, which means that the places with lower-priced labor are pulling jobs from higher-priced areas. Of course, this decreases the econonmic level of the former and increases the latter, causing wages to fall in the source country and rise in the sink country. Let this process run long enough, and the whole world will have roughly comparable labor pools working for roughly comparable wages at a roughly comparable standard of living. If we're lucky, we'll get everyone at something close to the current "first world" standard; if not, we'll get a straight averaging of the current world situation.
When all you have is a hammer, everything looks like a skull.
1) Indian labour is cheaper than Eastern European / Russian.
2) Russian offshore-development industry is much smaller than Indian one (both in absolute terms and per capita).
3) There are no significant growth reserves (this also applies to Eastern Europe).
4) The existance of a few successful companies doesn't constitute an industry (or a threat to India).
5) Without initial investments you can't create a large IT industry. India did those investments.
6) There are no real figures that indicate this process of "outsourcing outsourcing" is actually happening.
7) etc.
Usual sensationalistic journalism. Bettet than Blair's inventions, but not much better.
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