Slashdot Mirror
Business Software Needs A Revolution
An anonymous reader writes "According to a Businessweek Online article, today's high-end business software is bloated, buggy, and too expensive - no surprise to those of us who have paid our bills by adding pointless features to some piece of software arbitrarily priced at $100k. Evidently, firms are now re-evaluating their software purchases, and finding that they're not working out the way the sales guys told them they would."
There are some good points made in this article. Working at a
software company, there is quite frequently an incredible amount
of pressure to get new features in as quickly as possible.
However I don't think that phenomenon is ever going to go away.
To a certain extent there is market pressure to add new features
to your product, people always want the new bells and whistles.
There has been a tremendous market pressure over the last decade
to add bells and whisltes over bullet proofing your code.
Perhaps there will be some pressure now towards bullet proofing
your code, but until customers stop demanding more features and
start demanding quality code, software won't change.
There are some companies out there (M$ being the prime example)
that don't add much in the way of new functionality, but rather
repackage things, move buttons and menus around and make the new
incompatible with the old. At the same time they only fix
certain bugs, but leave others alone. Yet people buy their crap
at record rates.
I think most developers would love to see a move towards
software quality rather than software features, but until the
market dictates that as a priority it just won't happen.
Doug Tolton
"The destruction of a value which is, will not bring value to that which isn't." -John Galt
Marketing speak does not translate to real world performance.
Seems to me that if I was spending 100K plus on a software package (or system) I would test it first to make sure it fit my needs, as opposed to listening to a marketing drone...
So rise up, all ye lost ones, as one, we'll claw the clouds.
They lie to their developers when they say 'All we need is this one feature to make customer 'X' happy'.
They lie to their customers when they say 'And this feature our developers just put in will make your life easier'.
The hell of it is that when developers put in 60-80 hour weeks coding bloat features, the salesmen are the ones who get bonuses for making a big sale.
The problem here is not so hard to see.
The next Slashdot story will be ready soon, but subscribers can beat the rush and slashdot the links early!
You mean the Sales and Marketing department oversold the capabilities? Say it isn't so. On a former project, we needed to emulate a remote system for some testing. We wrote some code that responded for that system, as it was expected to, so that you always got the answer you wanted from it. It was affectionately called the Marketing Server.
is bloated, buggy, and too expensive
Software has been following this general trend for years now (except the too expensive part). I know this is like the "when I was your age I had to walk 50 miles in the snow up hill to school at 4am" kinda whining, but I'm going to do it anyway.
Fact is, other than watching video files and ripping cd's, why is it that you need an OS that requires more RAM than you had HD space years ago for. If you map computing oomph (mips, ram, hd, video speed/resolutions) and software functionality (say on the y axis), you'd end up with an incredibly dissapointingly near flat line. With as much horse power that we have today, we should be able to create nearly bug free software because of all the majorly powerful development tools that put all this power to good use. Instead, we have majorly bloated development tools (Rational Rose et al) and environments that focus on letting people make pretty but ill conceived ui's and make a half hearted stab at helping to improve code.
Bah, humbug.
A bit off topic, but related. I got tired of trying to find a really decent store suite for e-commerce. Most of the ones which did what I needed cost hundreds to thousands of dollars, and would require additional licenses as more features or bugs got fixed and made a new version release. Going from version 3 to version 4 would be a $200 upgrade, or buying the package to include coupons would be $150.
The free or low-cost solutions did little, were hard to use, and were buggy as well.
So people really had two options. Pay plenty for good software that they would have to continue paying if they wanted to keep up to date in modules and features, or pay little or nothing and get software they would have to invest additional money into making work how they need.
So, like those before me in the free software world, it made me start my own software suite for e-commerce, to be released free under the GNU GPL license, because I would already need it for my site, so why not give it to those already in my position.
I think this is where business software will be going. A small company or a programmer will find that there is a need for a software package or suite. There will be two options, expensive lock-in software or cheap hobbling software. They will probably decide in this economy it will be easier to either build off FSF-approved-licensed software to make it work how they need, or just build their own.
I'd love to see this option work out well. An alternative to Peachtree/QuickBooks for all platforms that is XML based. Linux-based POS software for stores. Inventory management and shipping database applications.
Why spend $100,000 on such a suite when you can just build off a free project, or start your own using the knowledge you already have with the suite you couldn't get working how you wanted, open it up and reap benefits from servicing contracts and support to other companies in similar situations.
Or am I just dreaming?
Human nature is the same everywhere; the modes only are different. -- Earl of Chesterfield
To be honest, at least 50-90% of the cost of big software packages goes into maintaining another company, paying that company's CEOs and sales staff, paying for first level support people to misdirect your call and other things that are, to a great degree, unrelated to the quality of the software you're getting.
Think about it: for $100k, you can get package X, which does half of what you need it to do in some areas and twice what you want it to do in others. Or, you can hire me & my buddy Josh for a year. We'll write you a custom piece of software integrating open source tools, work right along with your employees and give you all the code and a support contract for XxX hours over the next YyY years.
If there's an OSS package that already does most of what you need, you can probably hire their developers to customize it for you quickly and at a very minimum expense. You don't even have to tell anybody about your custom code, unless you intend to release the binaries outside your company.
And of course, if you can get three companies that need a similar piece of software, you can invest in a small business that does exactly what you want and split the cost. That's how my friend's firm works...the bills are paid for by the big guys, and anything they sell on top of it is a bonus. As a result, their rates are 1/2 to 1/10th those of their pay-for-our-big-name-CEO competitors.
That's your software revolution: customization, adaptation and competent small businessmen. And it's already happening.
Hey freaks: now you're ju
I've been a software Product Manager at some of the biggest software producing companies in the world since 1995. I'm the guy an awful lot of you coders seem to dislike so much. You know, the one always asking for just one more feature to be squeezed into the release, and, oh, can we get it two months early?
There is great truth in this article, and a great lie. Software companies publish buggy, bloated product all the time, but not because it's fun and not because we marketing weenies think it's such a good idea. It's because that's what the market wants. The idea that customers are asking us to stop is a load of crap created by journalists looking to write about the latest backlash.
Sure, as the article points out, Oracle 11i was bug-ridden, but how many millions did Oracle make off it? Claiming a 11% drop in revenue in 2002 is just a tad misleading--who *didn't* see a drop in revenue in 2002? Didn't some bubble burst or something? Bottom line, customer's bought the software, bugs and all. And you can bet an awful lot of them were screaming at Oracle to get the software out as soon as possible. So where's the motivation to do it any different?
Every customer will tell you he wants just one more feature, or just one critical (to him!) bug fixed, and then he'll be happy. Bunk. Fix the bug, add the feature, and get ready for the next demand. And since what Customer A wants isn't always what Customer B wants, we get lots and lots of features, many of them aimed at a very small subset of users. Add to that all the customers screaming since the customers want it *right* *now*, and we ship software with way too many bugs, and lots of silly features. Which customer pay for.
I work at a pretty large .com, one who actually survived the bust and maintains a profit, and has a pretty significant amount of traffic. We have used ATG Dynamo for our application server for several years, partially based upon the built-in ability it has to do an MVC architecture, personalization, pools, and so forth.
However, we just completed a web application that was built using many open source components, including Struts, Validator, JUnit, and others. By using open source components we have completely divorced ourselves from using the proprietary technologies used by Dynamo, and have opened ourselves up to the possibility of using a different, and of course cheaper, application server. This would not have been possible were it not for stable, performant open soruce initiatives.
Not only is management happy because we have (potentially) saved a bunch of money, but the developers are happy because they are much more friendly towards open source than closed technologies; it is far easier to get an answer to a question via Google than it is to pay for and go through the hassle of using a support contract of some kind.
I do not mean to denegrate Dynamo at all, because it is actually a fairly good application server. The licensing costs, however, just cannot be justified when so much of the functionality provided by it is already available elsewhere, for free.