Slashdot Mirror


Telemarketers Plan Counterattack

Chris Hoofnagle writes "CNN reports that companies who heavily use telemarketing are planning to counterattack consumers with a barrage of spam and junk mail in October, when the new do-not-call registry goes into effect. Slashdotters should be aware that, as well as anti-spam email software, there are tools to avoid junk snail-mail, such as Junkbusters' free Declare, Private Citizen's excellent service and the Postal Service's Prohibitory Order service, which is described at the EPIC privacy page."

29 of 587 comments (clear)

  1. Good thing about email by sahonen · · Score: 4, Insightful

    It's a lot harder to have a throw-away phone number than an email address. Thank you Hotmail!

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    Make me a friend and I'll mod you up
  2. Comical. by sbszine · · Score: 5, Funny

    I love it, the article has a popunder : )

    --

    Vino, gyno, and techno -Bruce Sterling

  3. STOP BUYING. by michaelhood · · Score: 4, Insightful

    Stop buying stuff from the companies that do this. Bottom line. Spam and telemarketing works because of idiots. No one will pay cold callers who can't sell 1 out of 1000 sales. Put an end to the insanity, slashdot.

    1. Re:STOP BUYING. by KillerHamster · · Score: 5, Insightful

      Spam and telemarketing works because of idiots.

      Idiots, yes, but I think a lot of their sales come from the elderly. When people's minds start to weaken with age or illness, they become easy targets for these scumbags. My grandparents were constantly being tricked into buying useless stuff over the phone before they went to the nursing home. I don't mind telemarketers calling me so much, I like messing with them sometimes, but it really infuriates me to see them prey on old people.

    2. Re:STOP BUYING. by Ryan+Amos · · Score: 4, Funny

      If I bought stuff from even 1/1000 of the spam I got, I'd have about 37 college diplomas, a 2 foot long penis and several billion in laundered Nigerian money in my bank account. Alas, it gets caught by my spam filter, so I'm left working really hard for one college diploma, a tiny caucasean penis and almost nothing in my bank account. Thanks a lot, spamassassin >:(

    3. Re:STOP BUYING. by zornorph · · Score: 4, Interesting

      Idiots, yes, but I think a lot of their sales come from the elderly.

      Unfortunately, I must agree with this. When I was younger, I took a job doing telemarketing calls. On my first day they gave me a list of numbers and a script to follow. After about an hour, I started to notice that most of the voices on the other end of the phone sounded fairly old. Unfortunately, the older folks were the ones going for the script too, which made me feel pretty crappy, so I threw out the list of 'leads' I had gathered so far and quit the same day.

      We need to put pressure on the companies that hire these types of firms. Without any money to support them, these telemarketing/spam/etc companies will simply go away, as they are motivated by greed.

      --
      http://bike.stu.ph/rides - free GPS routes available for Garmin, Magellan, GPX and Google Earth
  4. Re:Yes... by Dr+Tall · · Score: 5, Funny

    If I took every penis enlargement I've been spammed with, mine would be at least 42,000 inches. What am I supposed to do with that?!

  5. What goes around, comes around by PingXao · · Score: 4, Insightful

    "We'll be giving the dog what the dog wants to eat," James F. Lyons, president of direct-marketing consultancy Optima Direct told the paper.

    I usually flush shit down the toilet, not feed it to my dog. What goes around, comes around. I predict there will be a backlash against the sleaziest of these direct marketing firms and the slime that hire them. I already refuse to deal with companies that make me play touch-tone tag on their badly designed voice systems.

  6. That's not what the story says... by Arandir · · Score: 5, Informative

    "telemarketing are planning to counterattack consumers with a barrage of spam and junk mail in October"

    That's not what the story says. Sheesh, don't the submitters even read the articles? This story isn't about counterattacking anyone.

    Here's a quote that summarizes the story: ''"We plan to shift into other communication mediums, and rely more heavily on traditional TV advertising and e-mail marketing," Allstate acting Chief Marketing Officer Todd DeYoung told the paper.''

    In other words, they will stop using telemarketing and shift over to snail mail and email. Will that email be spam? Maybe, maybe not, but a spam from Allstate is a heck of a lot better than a phone call from Allstate every time I sit down to a meal.

    --
    A Government Is a Body of People, Usually Notably Ungoverned
  7. Another one bites the dust by rzbx · · Score: 5, Funny

    Well, ok. First we have RIAA going all out sueing people left and right. Then we have SCO going all out crazy on the OSS and Linux community. Now we have the infamous telemarketing companies "counterattacking" their customers. Next up, grocery stores throwing tomatoes at shoppers.
    Businesses are supposed to provide products and services, not shove them down our throats. It is our choice what we buy anyway, isn't it?

    --
    Question everything.
  8. Hmm... by Loki_1929 · · Score: 4, Funny

    "companies who heavily use telemarketing are planning to counterattack consumers with a barrage of spam and junk mail"

    Not a problem, as I'm reasonably certain that such tactics will lead them to the promised land of lawsuits, Chapter 11, and finally, Cellblock 6A, which houses Bubba's Fudge-Packing Factory. Spam on dear telemarketers. Spam your way to an 8x10 cell where you can push your wares on a 300lbs man who hasn't seen a woman in 15 years.

    --
    -- "Government is the great fiction through which everybody endeavors to live at the expense of everybody else."
    1. Re:Hmm... by Loki_1929 · · Score: 4, Funny

      " sounds tempting, is Bubba cute?"

      You won't be seeing much of his face.

      --
      -- "Government is the great fiction through which everybody endeavors to live at the expense of everybody else."
  9. Why don't they get it? by Chiascuro · · Score: 5, Interesting

    I can understand the logic behind a company who's business model relies on calling customers switching to spam and direct mail when the DNC registry is implemented but why can they not see that the reason it is being put in place is because of them and if they persist they will merely succeed in getting do not spam and do not mail lists created.

    If your business model requires hassling your customers then when they prevent you doing it via the phone it's time to change business models not the method you use to hassle.

    It's self defeating and why business's think that customers want you to cold-contact them I do not know. Find a market, advertise on mass media or in media that your customers read and then sell to them. Don't bother everyone else with your crap.

    --
    I am a bomb technician, if you see me running - try to keep up.
  10. Re:Bah! It won't make a difference. by drdink · · Score: 4, Informative
    From the National Do Not Call Registry FAQ:

    Are telemarketing calls from overseas covered? Yes. Any telemarketers calling U.S. consumers are covered, regardless of where they are calling from. If a company within the U.S. solicits sales through an overseas professional telemarketer, that U.S. company is liable for any violations by the telemarketer. The FTC can initiate enforcement actions against such companies.
    --
    Beware, Nugget is watching... See?
  11. Re:Yes... by TopShelf · · Score: 4, Funny

    Reach out and touch someone, of course!

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    Stop by my site where I write about ERP systems & more
  12. Re:RReaahh by pair-a-noyd · · Score: 5, Informative

    google a sit tone. sit.wav or sit.mp3
    It's that nasty sounding tri-tone that you get when you call a phone number that's been disconnected.
    Go to wally world and buy a $10 answering machine and a $10 caller ID.

    Hit -record- on the answering machine.
    Play the SIT tone into the microphone at a LOUD level, TWO TIMES in a row.
    Then wait two seconds and say,
    "I'm sorry, the number you called is not taking calls right now, please call back later." and repeat the SIT tone two more times loudly.
    Set the answering machine to announce only, answer on 4th ring and don't let it record messages.

    When the phone rings, look at the caller ID.
    If it's not someone you KNOW or it says, "out of area" or "name unavailable" let the machine take care of it for you.

    They have a computer that dials and listens for human voices. That's why you get silence when you answer it. When it hears you say "hello" it knows there is a living human there and it switches you to a semi-human operator so they can harrass you for 10 minutes.

    The dialing computer hears the SIT tone and it asusmes that it has dialed a phone number that has been disconnected. You number is removed from the dialing databank and won't be tried again until the next billing cycle, they assume that you may have had your phone turned off for nonpayment and maybe get it back on later.

    I swear to you this works. Just do it for ONE WEEK and this shit will almost totally stop.
    And they DO sell/trade/share/rent those number banks with other companies. So after a few months the calls will all but totally vanish.

    TRUST ME, IT WORKS!!

  13. Snail-mail spam by peyote · · Score: 5, Funny

    Personally, I don't care much about snail-mail spam. I figure if they're paying for it, the more the merrier. Gives me the chance to use that big, shiny dumpster right by the mailbox.

  14. National DNC overhyped by Necrobruiser · · Score: 5, Informative

    It appears that consumers are getting overexcited by the hype, and not paying any attention to the details regarding the national DO Not Call list. What it boils down to is that there is no infrastructure in place to deal with any complaints. And there will be complaints. When you sign up for a credit card, or subscribe to a magazine, you become a customer of that particular company, giving them the right to call you. You also give that company the right to share your information with their "affiliates". On October 1st, when everyone and their brother is calling the FTC's as yet non-existent call center to file their complaints, they will discover that they have no legitimate complaint. For the few people who actively send the required opt-out letters to their credit card companies telling them that they do not wish to have their information shared with the "affiliate" companies, when they call to make a legitimate complaint, what are the chances that they will get the required information to make a complaint. According to the National DNC website, "You must provide either the NAME or the PHONE NUMBER of the COMPANY that called you, as well as the DATE OF THE CALL and YOUR PHONE NUMBER. I don't think that there are many telemarketing companies out there that will be very forthcoming with their Name or Phone Number for angry victims, especially when each violation will cost them $11,000. And please note that the FTC does not yet have any specifics on how to file a complaint, or who to file it with. Let's face it; 46 states have had do not call lists for years, and it hasn't stopped the telemarketers yet.

    (offtopic) Additionally, the conspiracy theorist in me thinks that this is the best idea that the government ever had for creating a database of names and numbers and email addresses. Peole are entering their data for the FTC as fast as they possibly can. And with nothing to show for it in the end.(/offtopic)

    --
    "I planned within my means and got a fixed rate mortgage, so where's MY bailout?" -cafepress
    1. Re:National DNC overhyped by phritz · · Score: 4, Insightful
      Additionally, the conspiracy theorist in me thinks that this is the best idea that the government ever had for creating a database of names and numbers and email addresses.

      This is called the "White Pages." It's how you get in contact with people.

      ...FTC's as yet non-existent call center...

      It doesn't exist yet because the DNC list doesn't go into effect for 3 more months! It would be kind of silly to have a complaint center that receives complaints about things that aren't yet illegal.

      According to the National DNC website, "You must provide either the NAME or the PHONE NUMBER of the COMPANY that called you, as well as the DATE OF THE CALL and YOUR PHONE NUMBER

      Currently, under the telecommunications privacy act, you must pursue legal action against law-breaking telemarketers in small claims court, and with all of that information (and more!)

  15. Bring on the junk snail mail .. by adikt · · Score: 4, Funny

    .. it will save me having to buy all those equally useless newspapers to start the fire with in the cold winters evenings.

  16. Re:sociopaths!!!! by LordLucless · · Score: 5, Funny

    Yes, we need a list that includes do not mail, do not e-mail, do not phone and do not send carrier pigeons. This list shall be known as that STFU List.

    --
    Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
  17. Re:SPAM by Anonymous Coward · · Score: 5, Funny
    clicking on the unsubscribe links on the SPAM that I get, has actually stopped most of it

    <ackbar>It's a trap!</ackbar>

  18. Another way to SHUT THEM DOWN. by johngaunt · · Score: 5, Interesting

    I got a call from a company many days in a row, and it played the nice DTMF tones that cause the phone companies computer to ignore your switch hook, so when you hang up, it doesn't recognize that you have done so. after about 3 days in a row of this, I stayed on the line until I got to a real live person. I asked that I be taken off their list, and was told it would be done, but could take a few days. I Politely asked for the companies name, phone number and address, which was given to me. (it is a violation of federal law not to). I then called the phone company and after getting ahold of a person there with some real power, (this is the hardest part) explained that company A was twiddling with their computers using aforementioned DTMF tones. This is a violation of almost all phone companies TOS. The engineer type said he would look into it.
    The next day, I did not receive a phone call from company A, so I decided to call them, and darn it, there phones had been disconnected.
    True story, it really works. If you are persistent, you can get their phones turned off.

    --
    In the wild there are no dumb lions tigers or bears. Only humanity subsidizes the continued existence of the stupid.
  19. Re:STOP BUYING still won't work by GGardner · · Score: 4, Funny

    The problem is that there are idiots on both sides of the transaction. P.T. Barnum would be so proud. If said idiot believes he can get rich quick by hiring a spammer to send out 100 million emails for $100 on his behalf, it doesn't matter if there is 0 response. The spams have already gone out, and even if he doesn't try again, there are thousands of other idiots willing to take his place.

  20. Comment removed by account_deleted · · Score: 5, Interesting

    Comment removed based on user account deletion

  21. Re:They are asking for trouble..... by kramer2718 · · Score: 4, Interesting

    That's a really nice tactic. Unfortunately, it only works with small local companies. Larger companies have phone-trees, caller-id blocking, etc.

    Does anyone know how to find out where a telemarketer is REALLY calling you from?

    Wouldn't that be great, you could sell a telemarketer's number to other telemarketers?

  22. Re:RReaahh by pair-a-noyd · · Score: 4, Informative

    The telezapper just uses ONE of the three tones.
    They telemarketers got wise to this and they now only recognize the tri-tone as being legit.
    The single tone the telezapper puts out is no longer useable.
    A REAL SIT tone still gets the job done..

  23. Re:Bah! It won't make a difference. by drdink · · Score: 4, Funny

    La respuesta es simple. Usted necesita encontrar un babelfish y ponerlo en su oído.

    --
    Beware, Nugget is watching... See?
  24. Re:RReaahh by pair-a-noyd · · Score: 4, Funny

    See, it does work.
    I didn't want to talk to you anyway...