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Telemarketers Sue Over "Do Not Call" List

Joey Patterson writes "CNN reports that 'Telemarketers expanded their legal challenge to the government's do-not-call list, suing a second federal agency over the call-blocking service for consumers that the industry says will devastate business and cost as many as two million jobs.'"

29 of 1,004 comments (clear)

  1. Cost two million jobs... by pjack76 · · Score: 5, Insightful
    ...of two million people who could be doing something USEFUL for society instead.

    Was there a constitutional right to profit that I missed?

    --

    Wow, a lucrative publishing contract! I don't have to be evil anymore. --Meteor

    1. Re:Cost two million jobs... by tomstdenis · · Score: 5, Insightful

      The govt didn't. They provided a means to an ends [e.g. DNC lists].

      If the people don't want to be called that's *their* choice. Not the telemarketers.

      That being said it often is more fun to toy with them then to hang up right away. Waste their time [which costs money] and mine [which costs TV viewing time].

      The winner!

      Tom

      --
      Someday, I'll have a real sig.
    2. Re:Cost two million jobs... by TamMan2000 · · Score: 4, Insightful

      I agree, completely...

      When I read this thing I was thinking that these 2 million people make a living by taking time from other people, and time is money... so basically they "earn" their incomes by taking a small amount of money from everyone. If they lost their jobs and went on welfare it would be exactly the same, and I would be happier too...

      --
      "I'll have a Guinness, no wait, make that a Coors Light" -Grad student I work with, who shall remain anonymous...
    3. Re:Cost two million jobs... by Charlton+Heston · · Score: 5, Insightful

      You're right on. It's the same as the broken windows fallacy. If you went around breaking windows, you'd employ a lot of people, making windows, fixing windows, sweeping up broken glass. But, would we be any further ahead? Of course not. These telemarketers are a boil on the ass of society. They are leeching, not contributing.

      --
      Get your stinking paws off me you damn dirty ape
    4. Re:Cost two million jobs... by kwerle · · Score: 5, Insightful

      are you going to claim that the telemarketers are trespassing by calling your "house" w/o an invitation? i can walk up and knock on your door and until you tell me to leave, it's not tresspassing. you can already, under previous laws, tell a telemarketer to add you to their DNC list and they must.

      Ever see a building with a "No Solicitors" sign on the front door? Notice how those are legal. There is a legal difference between knocking on your neighbors door to ask for a cup of sugar, and wandering neighborhoods trying to sell sugar "door to door."

      this is effectively putting up lots of NO TRESSPASSING signs all around your property.

      No, it's like having a single "No Solicitor" sign on your phone. Seems totally reasonable to me.

    5. Re:Cost two million jobs... by crayz · · Score: 5, Insightful

      but it's not the governments right or responsibility to kill off an entire industry because that industry "bothers" some people.

      I'm sorry, what country did you think you were in? Our country, a constitutional republic, is setup in such a way that if an entire industry bothers some people, those people can get their legislators restrain that industry in certain ways.

      So you see, your initial assumption was wrong. Citizens in the US do not need to put up with any amount of abuse from faceless legal entities.

      And to be frank, I don't think you missed a Constitutional right. I think you missed the entire Constitution.

  2. ah the old "we lose our industry" excuse by inteller · · Score: 4, Insightful

    one could argue that they never had a viable industry in the first place. I mean sure they were born during the gee-whiz days of telephone technology, but yesterdays novelties are today's nuisances.

  3. Yawn. by palutke · · Score: 5, Insightful

    Another industry with a doomed business model resorting to litigation to address its (short-term) problems.

    If I were a telemarketer, I'd be overjoyed at the prospect of a national do-not-call list. It should be seen as a list of people who aren't likely to buy anything from me, thus reducing the time I waste calling people who probably won't buy. The feds even pay to maintain it!

    Also . . .

    The suit's argument that jobs will be lost is worthless. If they were motivated by providing jobs, I wouldn't get so many pre-recorded solicitations. I'm sure the industry would eliminate almost all their employees if they thought it would bring them more profit.

    --
    'I ain't a liar, baby, and I ain't proud I just want what I'm not allowed.' -- Violent Femmes, 36-24-36
    1. Re:Yawn. by mcgroarty · · Score: 5, Insightful
      If I were a telemarketer, I'd be overjoyed at the prospect of a national do-not-call list.

      I don't think you would be. The majority of telemarketing purchases are made by people too submissive or timid to say "no" to a caller. These people are probably signing up in droves, as it's a nice, non-confrontational way of dealing with their weakness.

  4. Well, sure! by EvilSporkMan · · Score: 5, Insightful

    If the RIAA can get their continued existance legislated, it's only fair the telemarketing field gets the same treatment...

    --
    -insert a witty something-
  5. 2 Million? WHat about our 3.3? by zapp · · Score: 4, Insightful

    So 2 million high school&college kids/temp workers with no invested education for their job are out of work. They can go work anywhere else that doesn't require training.

    Now how about the IT industry planning to fire 8% of it's US work force and move 3.3 million jobs to India and other Asian countries?

    We need to sue/pass legislature/whatever to secure our jobs, damnit!

    --
    no comment
  6. Half of all customers lost??? by Arslan+ibn+Da'ud · · Score: 4, Insightful

    The telemarketing industry estimates the do-not-call list could cut its business in half,


    I'm confused. This means that half the people that buy products from telemarketers will sign up and therefore prevent themselves from buying new products?

    Someone's being really stupid here. Is it the people that buy products & prevent themselves from buying more? Is it the telemarketers making this up? Or is it just me?
    --

    Practice Kind Randomness and Beautiful Acts of Nonsense.

    1. Re:Half of all customers lost??? by Jim+Hall · · Score: 4, Insightful

      "The telemarketing industry estimates the do-not-call list could cut its business in half,"

      Someone's being really stupid here. Is it the people that buy products & prevent themselves from buying more? Is it the telemarketers making this up? Or is it just me?

      I think there's a misunderstanding. My cousin works for a telemarketing company, so I think I am a bit familiar with this.

      The banks and companies that use telemarketing services probably won't feel much of a pinch. They can market their stuff other ways. But the telemarketers often are not the companies selling the product. They are just marketing the product over the telephone using cold-calling techniques.

      These telemarketing companies exist to market stuff over the telephone. In the end, they don't really care if they sell anything (well, I'm sure they get a bonus for doing that...) Take away their ability to make cold calls to people, and there's not much reason to use a telemarketing service.

      In the end, a bunch of these telemarketing companies will go broke, and we'll just have fewer telemarketing companies out there. We'll still have them, though. Ultimately the idea that you can use the "do not call list" to determine who is likely to listen to a telemarketer will win out, but there will be fewer telemarketing companies to use it.

      And I hate telemarketers, BTW. Just wanted to make that clear.

      -jh

    2. Re:Half of all customers lost??? by Dr_LHA · · Score: 5, Insightful

      I'm confused. This means that half the people that buy products from telemarketers will sign up and therefore prevent themselves from buying new products?

      That's exactly what'll happen. I've often heard from people that the do not call list will help telemarketers, as it will cut out people who never buy stuff from telemarketers. This is true, but the do not call list will also remove from the list telemarketers bread and butter: People who can't say no.

      There are a lot of people out there, I know a few, who just can't say no to telemarketers, get drawn in and buy stuff they know they don't want. These people know they have a problem, but still get caught out everytime the telemarketer calls. So going on the do not call list is the easy way out for them.

      Its the loss of these people that will telemarketers hurt telemarketers the worst.

  7. What are they complaining about by gwernol · · Score: 4, Insightful

    It beats me why the telemarketers are complaining. Currently about 28 million numbers have been registered on the national Do Not Call list, of around 313 million phone numbers in the US - that's less than 10%.

    Until 100% of numbers are registered I would have thought the telemarketers would have loved this. A tool that lets them to avoid wasting time calling people who don't want their services. This should make their operation much more efficient - in other words profitable.

    If they really believe they offer a valuable service, then clearly 100% of numbers won't be registered and they can continue to operate a profitable business serving those who do want their calls. Those who don't want to be called aren't. Win-win.

    --
    Sailing over the event horizon
  8. devaste jobs WHERE? by garcia · · Score: 4, Insightful

    how many of those 2 million jobs that they claim will be MIA are located in the US?

  9. Re:repeat after me by 0x0d0a · · Score: 5, Insightful

    Caller ID works as well.

    The question then becomes *why* we should have to pay a service fee and do manual filtering to avoid being harassed in our own homes.

    Heck, I can't figure out *why* we have to pay extra to have an unlisted number.

  10. Think about who they're sueing... by ipsuid · · Score: 4, Insightful

    You know, technically, the Federal government is for the people, by the people.

    So if telemarketers are sueing the Federal government, then they are sueing both the people who buy their products, and those that do not wish even to consider them. In effect, we are looking at companies sueing consumers to force them to hear free speech. Fortunately, freedom of speech grants the right to say something; not the right to force others to listen.

    --
    It appears Ockham lost his razor and grew a beard.
  11. I was a telemarketer once -- very briefly by GuyMannDude · · Score: 5, Insightful

    Before everyone adds me to their Foes list, I want to say that I didn't last long: I quit. I was desperate for a summer job as a college student and thought that working indoors making a good wage was better than the crap jobs my buddies were getting pitching tar or whatever the hell they were doing in the heat. Funny thing is that I was selling premium television channels and I, personally, thought (still do) that TV was largely a waste. It took me a few weeks to develop my ability to sell something that I didn't believe in but pretty soon I was starting the heavy-sell over the phone. I was a hypocrite -- I personally thought what we were selling was crap.

    Finally, one day I made a call and a very elderly woman answered the phone. I started into my sales pitch when she finally sobbed "Please, please, just leave me alone. My husband has died and I don't know how I'm going to pay my bills." And by god if I didn't have to bite my lip to stop myself from replying "You need some entertainment to distract you from your problems. Can I sign you up for the comedy channel?" Man, I was so programmed to try to turn a bad situation into a sale that it was just automatic! Fortunately, I still had some decency left and told her that I wished her best of luck and hung up. I quit the very next day. I still remember the look on the boss' face when I told him why I was quitting. I don't think he had ever had someone quit for moral reasons before. He was stunned that someone would voluntarily quit a high-paying, cushy job solely because of moral qualms. Because I had left before my shift was up, my ride wasn't there to pick me up. I walked all the way home in the rain. But I was happy. I had done the right thing.

    Whenever I hear about the sob-stories of telemarketers, I simply remember back to those awful, awful people who I worked with those few weeks. Screw 'em.

    GMD

  12. tough cookies about the jobs by circletimessquare · · Score: 4, Insightful

    you know i would like to sell crack on my corner, i hear it's quite lucrative

    however, there is the small matter of the quality of life effect on my neighborhood, and my conscience about pushing an evil drug on people

    where is the telemarketer's concern over the quality of life of the people they harass over the phone? and where is their conscience about wasting people's time?

    who cares if it is 20 million jobs that are lost? telemarketing is an industry whose best place in the world is crumbling in the historical dustbin of defunct business models

    --
    intellectual property law is philosophically incoherent. it is your moral duty to ignore it or sabotage it
  13. Re:repeat after me by huntz0r · · Score: 5, Insightful

    To offset the revenue the telco loses from not being able to sell it...

    --

    Karma: Chameleon (mostly affected when you come and go, you come and go)
  14. Devastating to Business? by CaffeineFreak · · Score: 4, Insightful

    We've had a "Do Not Call List", called the "telephone preference list", in the UK for over 3 years now. It works a treat. I haven't had a telemarketing call for over a year and if someone does call you just tell them you are on the list and they leave you alone sharpish.

    Has it been devastating to companies in the UK? I don't think so. Maybe just to the shady ones that can only sell stuff over the phone because no advertisers will deal with them. I don't know about you but I think this is a good thing.

  15. We, the people, have voted by Migraineman · · Score: 4, Insightful

    Consider this to be a "popular vote," as opposed to one that requires representation. I have cast my vote, and it says "go away."

    It's kind of like having a speed limit on the highway. Yes, it restricts your ability to go fast, whenever you want. And yes, it places a restriction on how fast you can deliver material goods - which can be translated directly into "lost potential money" because it takes longer to deliver your wares.

    Safety requirements "cost jobs" for manufacturers of toasters. Sound level restrictions on cars "cost jobs" for manufacturers of glass-pack mufflers. Telemarketing is an industry that is subject to federal/state/local regulations, just like all the rest.

    So cry me a river. Deal with it.

  16. Re:repeat after me by bmj · · Score: 4, Insightful

    Heck, I can't figure out *why* we have to pay extra to have an unlisted number.

    Ya know, that's a good point. Doesn't it make more sense to pay to get your listed? Not listing your number saves ink and paper, right?

    --
    Whereof we cannot speak, thereof we must be silent. --Ludwig Wittgenstein
  17. Re:The very same reason we get spammed? by Anonymous Coward · · Score: 5, Insightful

    I take it a step further. I would never buy anything from these people because I wouldn't want to perpetuate the process. Even if someone called me this evening to offer a great deal on a product I've been hoping to buy, I'll gladly spend a little more money and inconvience just to break the cycle.

    Who knows, maybe the poor soul on the other end of the line will finally get the picture and go out and find true employment.

  18. applying logic by mboedick · · Score: 4, Insightful

    They claim that they will lose money by not calling people who have indicated that they do not wish to be called?

    So they are really saying that people who signed up do not know what is good for them, and they really would like to buy what the telemarketers are selling? What an insult. The overwhelming response to the do-not-call list makes it difficult for these people to continue to pretend that they are not leeches.

  19. Re:The very same reason we get spammed? by connsmythe96 · · Score: 5, Insightful

    That's hours of my time spent doing something that serves me no purpose and waste's someone else's time as well. I think that second part is prtty important too. Why should telemarketers want to call people who obviously have no interest in buying their products? If their products are legit and they do have interested buyers somewhere, then they shouldn't be worrying about all the people who are going to hang up on them anyway. Every call they make that doesn't lead to a sale is lost money. Weeding out the futile calls should save them a lot of money.

    If, on the other hand, their products are crap and NO ONE will want to buy it, save for the morons who can be talked into anything, then who cares if they can't sell them? I certainly don't. They need a better product, and a better marketing system.

    This is just like the problem with internet ads. People spend so much time and effor (and money) on stupid methods of getting your attention (popups, animation, blinking, ads scrolling across the page, sounds, etc, etc, etc) because they know their products won't sell. They have no market, so they try to force their way into everyone's view hoping someone will bite. That's not how it works. Good businesses make products designed for a specific market and target their advertising to that market. I don't mind seeing an ad on slashdot for a compiler, and I'm likely to even click on that ad. That's good marketing. It's targeted well and it's a valuable product. There's no need for a popup there. However, I do mind seeing an ad (popup or otherwise) for a product completely unrelated to what I'm doing. An X10 ad popping up on my screen while I'm looking up programming references isn't going to lead to a sale. That's just ridiculous.

    In summary, these people need to fire their marketing people (or maybe hire some if they don't have any) and try to actually sell a product instead of just throwing it out there hoping someone will see value in it.

    --
    if(!cool) exit(-1);
  20. Rights? Apply to PEOPLE by mobileskimo · · Score: 4, Insightful

    You should have every right to call me if you want to. Just as I have every right to put up a fence to prevent you.

    Companies don't have rights. The constitution and the amendments, and for that matter most laws that govern human behavior don't apply to corporations. When did we get such a silly notion?

    A telemarketer wants to sue me or the person who administrates the DNC for blocking his free speech? Go ahead. Just make sure you make your lawsuit personal.

    Mr.Iwannabeabitch vs Mr.Bitchslapper.

    Not
    Telenagger Inc. vs MrBitchslapper.
    Nor
    Telenagger Inc. vs DNC.org

    --
    "Last one in is a rotten goblin!" - Kepp
  21. Re:The very same reason we get spammed? by Lord_Dweomer · · Score: 4, Insightful
    "If, on the other hand, their products are crap and NO ONE will want to buy it, save for the morons who can be talked into anything, then who cares if they can't sell them? I certainly don't. "

    Ah, and there is the holy grail of all telemarketing. You see, they realize that the majority of people want them drawn and quartered. However, the few people who can be talked into anything need to be reached at all costs. Guess what, many of said people are aware of their tendency to do this, so they would be some of the first people to get on the DNC registry along with the people who just hate telemarketing. They do this because they don't want their vulnerability targeted.

    I apologize for not being able to find the study, but I once read one stating that if a telemarketer 'breaks the rules' and calls people who are on their company held DNC list, they make more sales than the people who are not on the list.

    Aside from that, yes, it does make sense that they don't want to reach people who are not interested and never will be. But there is a group of people who may not be interested who can most certainly be talked into buying, and those are the ones they're gunning for.

    --
    Buy Steampunk Clothing Online!