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Identity Theft Countermeasures?
gbell asks: "Stories about reconstructing shredded documents and horrific tales of rampant identity theft (at least 750K victims/year) have me scared and wondering if I'm being careful enough. What are savvy Slashdot readers doing to protect their financial identity? I already have fraud alerts on my credit reports, which make sure I'm contacted if any requests for additional credit happen. I've called 800-5-OPT-OUT and stopped all the credit card offers. I use unique passwords on all of my online financial accounts. I shred and pulp-ify all documents. I order periodic copies of my credit reports (although I'm irked that I have to pay for them - they're only free if you've been recently denied credit). Is there anything else I should be doing? People spend years sorting out ID theft, and I'm wondering when credit-abusers will start crying 'fraud' just to get out of debt... making things even harder for the true victims. Cops don't have time to do anything, even if you find the perp yourself. The situation looks like it's going to get much worse, and I'm willing to take steps now to increase my security at the cost of convenience. Suggestions?"
...because of two simple reasons:
1) Social security numbers are being used as "unique identifying numbers" EVERYWHERE. When you've gotten someone's SS#, you're halfway to having their identity.
2) Corporations and government agencies now operate almost exclusively on "scripts" and set patterns of behavior. In other words, there is a system to how each and every corporation or government entity does each and every thing that it does. Once you learn the system, all it takes is a little clever social engineering to pass your way through the entity's "checkpoints" (say, the question "What is your mother's maiden name?" or "What are the last four digits of your social security card?") and voila, they believe you are the person you're trying to become.
Honey, I shrunk the Cygwin
IMO this is just another case of the media sesationalizing news to drive up ratings.
No... it isn't. Allow me to elaborate:
My employer uses an electronic payment system provided by iPay. The other day, I was required to "re-regster" due to some "security enhancements". A long story short: the registration process hick-upped and I was able to pull up some serious information (accidentally) on *other people*. I could have done some damage with this info. Much damage. But instead, I called up, reported the event and switched back to the old mail-it-to-me method of compensation. It is worth it.
Another event happeed recently - I registered for DTE Energy for auto-deduct/electronic billing. After I had some trouble with the freakin' way the site handles cookies, I would up calling tech support. It turns out that DTE simply uses CheckFree.com to provide these services. In the process of registration, DTE simply *stole* my MSN Passport (it did not notify me and I had no idea that I had a checkfree account until the tech told me). When the tech support agent told me that my logon to checkfree was *my freaking MSN passport*, I bitched like hell and asked him to cancel my account. I mean, WTF? Do they think that I'd be happy to trust *Microsoft* with my checking account?
I could go on... The bottom line is that nothing is safe anymore. Democracy and Capitalism are mutally exclusive.
Life is the leading cause of death in America.
If you are required to provide a social security number for some purpose, consider using 078-05-1120, which was printed on "sample" cards inserted in thousands of new wallets sold in the 40's and 50's. It's been used so widely that both the IRS and SSA recognize it immediately as bogus, while most clerks haven't heard of it.
See this page.
The first problem, that SSNs are used everywhere, isn't really a security problem. SSNs aren't secret by a long stretch. To use them as passwords (as in problem 2) is just not right. The problem with SSNs being used everywhere is that it makes it trivial to combine records from different databases, which would not otherwise be easily automated. Gleaning information from databases that are combined can benefit companies, and hurt consumers.
Your health insurance people sure would like to know if you're ordering books on amazon.com that were also ordered by people who bought "Advancing Smoker's Rights" or "100% LARD - gravy recipes for every day of the month".. If every database listed your SSN, a unique identifier, it's a hell of a lot easier than figuring out whether J.Doe at 31 Palacestreet is also John K. Doe at 31 Palacest.
Of course, SSNs do make it easier to access information in general, so an identity thief can make life easier on himself by using your SSN to get ahold of your credit report or medical records, but that's not a failing of the SSN itself. That's just not keeping things secret.
Mother's maiden name authentication schemes suck ass (donkey!). In general not a lot of thought is given to security, especially when everything is done on paper; it took the internet before credit cards got those numbers on the back that change when you get a new card (smartest thing ever; my CCnumber is on the invoices I get. Which also list the expiration date when the invoice is for the yearly fee.. I've not been asked for the CVC/CVV code yet..)
It's basically a choice for convenience over security.
SCO employee? Check out the bounty
Fake identity (either fabricated or stolen) is more common than most people think.
......
I don't have the figures to hand, but here in Australia, there are several million more tax file numbers (the equivalent to Socian Security Numbers in the USA, or NI numbers in the UK) than the census would lead you to expect. The 'extra' tax files are basically criminals laundering money, various tax frauds (the second job in a false name to avoid tax) etc.
Trust me, you don't want to have your identity stolen.
A USAian friend some years ago had no end of trouble with the taxman there. She lived in NY, someone in Montana was working in a gas station under her SSN. Guess who got the tax bill?
The IR seemed to believe she was commuting most of the way across the USA for a part time job at minimum wage, and were very persistent in chasing her for the money. Every attempt to reason with them was met with "but our records show..."
Now imagine that the identity thief is not some redneck low-life, but a cocaine smuggler, international terrorist, serial killer
Quidquid Latine dictum sit, altum videtur (anything said in Latin sounds important)
You're right about that SSN stuff. I bank at Wells Fargo and until a few months(2-3) back, I only had the option of using my SSN instead of a username.
:)
I've used a key logger on my computer for ~2 years now(legal reasons). Whenever my friends visited my apartment, they would ask me to login so that they could check their email etc. I used to flatly refuse and tell them my machine had a key logger in it.
One way to check if a machine has a keylogger is to type some stuff like "yakyak", reboot and do a search for text files containing that term.
I had to do this a few times to convince my friends and sometimes explain what a key logger was.
In my department, somebody had installed Half life and what not on computers running NT. It never occured to me at that time that somebody might also run keyloggers in the dept computers.
2 reasons. One- Eventhough the admin never came down to the basement lab(mostly used by MS, Phd students), he kept meticulous logs.
Two- I didn't think anybody was stupid enough to risk their freedom(expulsion, jail, maybe deportation) doing such stuff and again because of the logs.
So if your at a friend's house or some public library/cybercafe, its possible that a key logger might be installed.
So in this case you might have to "pulpify" somebody's head.
Also, if your bank/credit card company offers online only statements, definitely sign up. It's saved me the headaches of keeping them safe. I can always ask my bank for previous statements if I need them.
I moved to the Northwest a few years ago and was denied a driver's license due to "a suspended license for DUI in New Jersey." I'm from Texas. Some bloke in New Jersey with my exact name AND BIRTHDATE got his license suspended in New Jersey. Database matched me to his record and I was denied. So, thinking aloud, I told the clerk/officer that I am from TX and had never lived in NJ, never visited NJ, never flew over NJ nor had been to a neighboring state of NJ (*not completely true - I did visit Binghampton, NY once*). Then I asked a question: did his SSN match mine? "No." *WHEW* I got my license. Strange that my identity was proven by a number specifically bared from becoming an identification number (until the 1970's).
One other story...I went to open a checking account when I moved to CA. I was denied and the reason given is that I had used a fraudulent SSN#. Huh? I asked to see the report from their system and saw that, according to their check of Social Security Admin records my stated SSN was issued BEFORE I was born. I asked to see the date that their system said the number was assigned. Let's say I was born March 12, 1968 (I wasn't). The SSA's record for my SSN had Mar 0, 1968 as the assignment date. March ZERO? Turns out until sometime after the 1960's the day of issuance was not recorded. Unfortunately three things converged:
- SSA didn't record the day of issuance
- My dad, being a CPA specializing in Tax, signed me up for a SSN within days of my birth
- Bank of America's DBAs decided that Null fields in the Day of issuance were Zeroes and, ergo, my birthdate 19680312 was after the interpolated issue date 19680300
So, I had to traipse down to the SSN office and get a signed document validating my identity. *Sheesh*-- @rjamestaylor on Ello
It's not identity theft, but just today I got a call from the title company that is handling the closing on the sale of my house, and lo and behold there are three judgements attatched to my house. Apparently there is another couple with my exact name and my ex-wifes middle name. Apparently they don't pay their rent or the judgements against them. Unfortunately, the attorney's for the plaintiffs against them (on three separate occasions unbeknownst to me) did a simple name lookup and found property with a name similar to the deadbeats and said, "Hey, when they sell their house... give the money to us!" I spoke to the courthouse, and they had no idea how I should go about fixing it. Now, I have to pay for an attorney to get everything cleared up... for the county's mistake! Infuriating.
There's no place I can be, since I found Serenity.
I don't think he is overreacting. Identity theft is much easier and more lucrative than mugging. You MUST protect yourself because law enforcement don't care or know what to do about identity theft. I should know because my identity was stolen a couple years ago.
The culprit sent the Seattle Post Office a change-of-address form on my behalf, forwarding my mail to his personal residense (in another state). I quickly changed my address back. I tried to get the Seattle Postal Inspector to investigate, but he did not care. He literally showed me the change-of-address card. He had the guy's fingerprints, handwriting, and HOME ADDRESS in his hands, but he said there was nothing he could do. He gave me his business card and sent me on my way. When I called him the next week, he replied angerly, "how the hell did you get this phone number?!" I guess he must not like his job because he is certainly not doing it well.
The culprit must have received some of my mail with my stock brokerage statements. A few weeks later he contacted my stock brokerages and told them to my new address was his home address. Thanks a LOT, Etrade and DLJ Direct! He changed my brokage address about SIX TIMES before I transfered all my funds to a new brokerage. The police in my state did NOT care. The police in his state did NOT care.
By this time, I had canceled my credit cards and put an alert on my credit reports. This saved my butt! Six months later, I get a call from Sears Credit Services asking permission to issue a credit in my name. The guy was trying to use my SSN (from my brokerage statements) to get a Sears credit card. Finally, the police were interested.
They captured the guy and he did three months in jail. This was just for credit card fraud. He did no time for inter-state mail fraud or tampering with my brokerage accounts. The police officer told me that he was surprised the guy even got three months because he was a first time offender, claimed to have a drug problem, and (to quote the police officer) "he looked like a god-damned choir boy".
Unfortunately, the story didn't end there. Six months later, I got my credit report and noticed some unpaid long-distance phone bills to his home address. I had to jump through many hoops to prove to the debt collection agency that those debts were his and not mine.
The greated irony is that this guy and I went to the same university. We share the same first and last names, but different middle names. In school, I would occassionlly receive a few of his letters in my mailbox, including checks (made out to our shared name), angry bank letters, and a break-up letter. I returned all of his mail to him, with an apology for accidentally opening his letters. He never thanked me.
cpeterso
Oh, SHIT. 'Cuz I've had my identity stolen.
Jokes aside, the questioner is NOT being paranoid. The complete lack of interest that AOL, eBay, and others showed in my IDTheft case convinced me that it's a complete fuster-cluck. Jurisdiction is hazy, so the cops want nothing to do with it, either.
First, don't know what OP meant by shredding and pulpifying docs, but that sounds a step overboard. The joke about outrunning the slowest target is on par here... unless you're rich, don't sweat things THAT much.
Second, I haven't seen mention of passwording bank accounts. Call your bank, ask them if they'll allow a passcode that must be given before releasing info. Mine wouldn't even give my sister a standard receipt for a deposit 'cuz she didn't know my code. They hand-wrote one without account info.
Get splashID, S.T.R.I.P, or some other hard-encrypted storage means for secure/risk data like unique passwords and credit card info. These two are for the palm OS. Both are great. SplashID is flashy, STRIP has a keygen tool that I use for random 8-char alpha/num/symbol passwords at work. Both use AES or similarly-hard encryption.
When in doubt, make like the Reb's did in the civil war... leave a burned swath all the way to the freakin' sea. When I got hit, I took an hour to realize and internalize that Yes, this was really happening and then decided to damn well stop things in their tracks. I asked for cancellation and new cards on any and all accounts. I contacted everyone and everything I had a financial interest or account with that was big enough to concern me (savings, checking, mortgage, phone company, insurance, credit-reporting agencies, stock broker) and notified them via phone (with a written followup) the situation in enough detail to make damn sure that if anyone REALLY good took my life apart that I could sue the banks/etc. for negligence after due notice had been given them.
Then I put in a bit of effort to hunt down and destroy the cockroaches who'd done this to me. That's when I learned how poorly-handled this is by everyone involved. It was educational. How educational? Well, let's just say it's enough to make me consider a short life of crime followed by a long comfy life in some tropical nation without extradition treaties. A classic moment included eBay refusing to give me information (or even capture it and hold it in escrow for possible subpoena by law enforcement) about an account opened in my name once I'd informed them that it was being used for Identity Theft.
All said, I wasted a huge amount of time, have endured a lot of inconveniences and a couple grand worth of losses and expenses. The cockroaches got away and tried again to use my info six months later. That time, nothing worked and they went away hungry thanks to all the passcodes, new accounts, etc. I'd put in place.
Six months ago, I volunteered to help find lost classmates for a reunion. It took me a couple days of spare-time searching to get even more unnerved about the availability of data. Without spending $10-20 for more-detailed reports, I was batting .600 (60%, for non-baseballians) at finding people. If I'd spent cash, a marriage database was available that I suspect would have taken me to 95% success. Success = full name including middle name, address, date of birth, place of birth, and enough optional details like employer, children, spouse, a narrowed list to use to guess relative names from, etc. Free. And fast.
I'm not gonna go full John Doe by Choice, but I shred religiously and I'm tempted to keep cancelling/changing accounts gradually, just to thin out the risk further. I read EVERY credit-card flyer that mentions fraud/theft protections, looking for ways to protect myself, and I plan to use a disposable credit card if travelling internationally.
I'm no doubt forgetting a
I was also the victim of identify theft a couple years ago. It was a very *long*, frustrating and at times intimidating process to have everything returned back to normal. I think the warnings above should be taken seriously - it is very un-fun to have your identity stolen.
In my case I was *very* lucky because one credit card company tracked me down through my employer to verify that I had applied for an account (which I hadn't). I'm not sure what prompted them to do so. At that point they informed me that I was likely a victim of identify theft and the steps that should be taken next (which was a huge help because at the time I knew *nothing* about how the credit reporting agencies, etc. worked).
I called all the credit bureaus explaining I was a fraud victim and promptly received free credit reports from all of them. When I received these, I looked through the list of "current accounts" and observed that 3 credit card accounts (not mine) had been recently been successully opened in my name. In addition, I looked in the section that lists who has been *looking* at my account, and called everyone listed there to make sure there were no *pending* accounts. I discovered one more and had that canceled before it was even approved.
Initially a little scary, it was actually pretty easy dealing with the credit card companies (fraud departments) to have the accounts closed. Among other things, each company sent me an affidavit to sign indicating I did not open the account or make any charges. Several required these to be *notarized*. One credit card company (Fleet) was particularly slow in sending the affidavit and one day after receiving it, I received a rather nasty and threatening letter from another department at that company billing me for the $7000 in charges to the account because they had not received the signed affidavit from me.
Dealing with the credit bureaus was another matter. They sent me the credit reports in a hurry, but would not let me correct any of the account information. I could verify my name and SSN, but the address and birthdate they had on file for me had been switched (indirectly) by the culprit. It turns out that when you apply for a receive a new credit card, that credit card company will update your credit report with whatever address AND BIRTHDATE you put on that application form. So this is what happened to me... I had to mail in a paystub and recent utilities bill to "prove" I was at my new address. Once they had that, they reluctantly corrected my birthdate on file as well. Fortunately only one bureau had incorrect information.
At the same time, I put fraud alerts into all my credit reports, and opted out of all junk mail. (Certain credit companies can access your credit report to see if you are a good candidate receive junk mail from them.) I found it very annoying that you cannot put a "permanent" status on any of these things. Even though I've opted out, the occasional credit offer still comes through.
My best guess of what happened in my case is that a credit offer (junk mail) was sent to my old address and intercepted by the culprit (perhaps from the garbage if the current resident just tosses mail addressed to other people). I'm not sure how they got my SSN... I suspect one of the credit card offers listed it, or perhaps just didn't require it to be verified on the application. In the future I will be careful to update my address at the credit bureaus (I didn't realize one should have to do this, but I now realize it is a good idea) if for no other reason than to make sure junk mail gets to the right place.
As I said above, I was *very* lucky because one of the credit card companies caught a bogus application early. If they had not, then I probably would have been dealing with collection agencies and had all kinds of negative entries in my credit history. The credit bureaus really don't seem to give a rat's ass about having valid info or about helping you to correct mistakes. Negative entries stay in your rep