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Profile of an eBay Scammer
prostoalex writes "FastCompany is running an article about Jay Nelson, whose primary income source for about 5 years included selling goods on eBay. Considering that he chose to skip the delivery, the profit margins were at an all time high. Under the names of biggerthanu, harddrives4sale, diamondsoft, yoshiinc and susancutey Nelson would collect five-digit PayPal payments from the buyers on eBay and Yahoo Auctions."
If this guy had done the exact same thing for 10 billion dollars, lying about stocks on the exchange as he drove a company into the ground, he would be considered an investment guru would be free.
Let's see who damages the economy more:
Ken Lay, Robert Smith, Carl Icahn, Nassar, or this guy, and which of the above is going to jail?
This is my sig.
It pisses me off too because they know that for $20 or less its not worth my trouble to do anything. Plus they can send negative feedback regarding the transaction if I do the same. I know I've been burned and still ended up with negative feedback against myself as "retaliation." The Feedback system in ebay needs to seriously be reworked. As the article states the seller could buy a hundred stamps for a dollar and have a great rating and then just rip everyone off.
The only way that I can recommend giving yourself a little extra security is to Always pay for the damned insurance. At least then when they say its "lost in the mail" you can say "ok fill out the form and get the money back to me." Then you could take things further up the ladder if you don't get anywhere. I really think that most sellers know this and that is why they use non insured auctions as a way to take extra money.
When he applied for a job as a Lotus Notes administrator at Caterpillar, for example, Nelson said that he had a degree in criminal justice and that he was familiar with Notes. "I got a copy of Lotus Notes for Dummies and learned enough of the buzzwords," he says. After three rounds of interviews, "they hired me on the spot," Nelson says. "I'd never even turned on the program." But he was a quick study, and he says that he was soon competent at creating and maintaining Notes databases.
We have a society where people want to do the least amount of work, if any, to get the reward. And when they fail, they blame society and find ways to steal. Perhaps if people felt a sense of responsibility for what they do, we would not have these problems.
Rosco: "If brains were gunpowder, Enos couldn't blow his nose."
One of the reasons Joe and people like him get away with this is that eBay doesn't care. They make it practically impossible to turn someone like him in to the "authorities". They know this is going on and turn a blind eye to the problem.
If you get ripped off after an eBay auction there is a "system" called "Safe Harbour" you can go through to handle the situation. The dirty little reality is that its fairly difficult to deal with and is really designed to protect eBay from any liability while not adding to their workload in any way. There are time limits that get imposed on you in all sorts of ways and there is no human being to help you through the process. In short, it is more "apparent" than "real".
Re: the feedback system. Again, its set up for eBay's benefit. There are limitations on the number of letters you can use in your feedback and you won't know if or when a seller responds to your complains. It requires that you constantly check back and counter any statements such as "it has been shipped - let me know if you have problems". Unless the buyer cares to continue to fight a war over the theft forever sooner or later whatever they say will be countered. And, remember that no person at eBay will ever bother to monitor a seller's feedback so even if you get lots of negative feedback there isn't any cost save a few buyers that might stay away. This of course is easily handled by "selling" great stuff cheap. Since you won't ever ship it anyway this isn't a problem.
Finally, even if a seller builds up a bad "feedback record" this isn't much of a problem. He/she can just change their name and start all over again. eBay doesn't care.
Frankly, my guess is that you can steal lots of money from people on eBay as long as you do it in small increments. The story only talks about the most blatant form of theft at eBay. What about those who knowingly ship defective merchandise and say its good? This happens a lot on eBay. Most people just can't spend the time to jump through the "hoops" eBay has set up to get money after it is stolen. And, the nasty fact is - even is you spend time on the "process" you may never see a cent of it!
Remember, it is the seller who pays eBay so their customer isn't the buyer - its the seller! eBay gets its cut each time so as long as it doesn't hit the press and hurt sales it ain't their problem. eBay survives because most sellers are honest. If/when that changes it will be interesting to see what they do!
The point is, Ebay has figured out a way to make zillions while steering all possible risk to the consumer. This is genius. Unlike any other business I can think of. Sure, shopping on Ebay has changed - you can't move an inch without being cautioned to Know Your Seller and similar worthless crap.
It's gotten even more specific: don't buy from sellers who demand wire payment. Who refuse escrow. And above all, rest assured, your purchases are protected up to a big fat $200. I have this incredible idea - but no one at Ebay seems interested. How about, don't give sellers the option in the first place to list high-ticket items without escrow service? How about that? And "Feedback?" Clap your hands three times if you believe in Feedback. I figured it out. Ebay uses their customers for friggin' scam triage. I came across new Powerbooks at absurd prices, sent inquiries - and heard from five different guys. In Spain. At the same address. Special deal. Wire money first, please. Emailed Ebay - next morning, all gone. Fine - but try finding the form to email Ebay. The least, the very, very least they could do is a small "report suspect listings" button. A "community." "Built on trust." Sure, Meg. Need another wheelbarrow? or does the bank come to you.