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Learning to Say No in the Workplace?

Ummagumma asks: "I'm trying to find out how those of you who work in the IT service industry, tell customers 'no', when the requests are unreasonable for whatever reason. There is a culture here of 'piling-on' work with regards to IT - and, unfortunately, I've never learned the proper way to tell people 'no'. It may sound simple, but in this economy, where jobs are tough to come by, I don't want to be seen as the impediment to getting things done Any suggestions on telling people that their work request can wait? Especially in a way that won't jeopardize my future here? I've searched the web, but most of the sites that supposedly have information of this type just want you to sign up for their seminars. I'm looking for actual, real-world experiences, and how the people of Slashdot deal with this issue on a day-to-day basis."

"Here is my dilemma: I'm a relatively new employee (~2 months) at a software engineering shop. I am the sole IT person for a 100+ person company, with 50+ remote VPN users, 40+ developers, 30+ servers, firewalls, etc. I do it all, from desktop and application support, to security, to servers. In the past, the IT department has been seriously under-funded, and there is an absolute ton of catch-up work that needs to get done. At this point, I could work 70+ hour work weeks for a year, and still not be caught up, between project work, upgrade, documentation and day-to-day stuff.

I've inquired about more IT budgeting (staff, equipment, etc.), and that just is not going to happen for quite a while."

18 of 723 comments (clear)

  1. I have always wanted to say by Anonymous Coward · · Score: -1, Offtopic

    "Hey, you know, instead of that _____, I got some salty chocolate balls here, and they are really good. want to give them a lick or two?"

    and the produce some chocolate balls sprinkled with salt.

    I am not sure if you will get into trouble with this - so if anybody have a throw-away job where you'd like to try this, please let me know the result, eh?

    actually - that comes also makes an interesting corrolary: what would a woman say?

  2. omfg by Anonymous Coward · · Score: -1, Offtopic

    there is no way this post deserves a -1

  3. well fuck you too by Anonymous Coward · · Score: -1, Offtopic

    stupid nazi mods. there is no way this deserves a -1. maybe a 0. die

  4. Re:You know what they say by Anonymous Coward · · Score: -1, Offtopic

    I guess the secret is a lower user number. if my number was like 2643, maybe my stupid and redundant jokes would get modded +5 funny too.

  5. Re:You know what they say by Anonymous Coward · · Score: -1, Offtopic

    really, how in the name of God can this be considered -1 redundant while I always see the same joke posted multiple times in the same thread with all of them modded up? this happens all the time with simpsons jokes especially. just answer this question, you can go ahead and screw me at -1, but I have to know what the logic is behind this. oh, wait, there is no logic.

  6. Ask Slashdot by Anonymous Coward · · Score: -1, Offtopic

    Hi All. I just looked down and noticed that my penis is missing.
    I have checked the room temperature and confirmed that it is still within standard penis operating range.
    Has anybody got any suggestions? What do you do when your penis goes missing? Should I check the power points?

  7. Re:Get fucked you baby raping faggot american by Anonymous Coward · · Score: -1, Offtopic

    Oh are you refering to the 300,000 innocent people including korean prisoners that got incinerated by your weapons of mass destruction?

    Ya, everyone knew America had little regard for human life, but actually nuking 2 cities of innocent people, ya I guess no one expected that kind of insanity.

  8. Re:Get fucked you baby raping faggot american by The+Clockwork+Troll · · Score: -1, Offtopic
    We made our point, didn't we?

    We'll make it again.

    --

    There are no karma whores, only moderation johns
  9. Re:ridiculous by hdparm · · Score: 0, Offtopic
    In Soviet Russia...

    No means no!

    Seriously, though, get over it. Eventually, few moderators who are not on crack will fix this. Then again, if they don't, tough. Who the fuck cares?

  10. Re:Get fucked you baby raping faggot american by spacecowboy420 · · Score: -1, Offtopic

    Who started it? All we did is finish it.

    --
    ymmv
  11. Re:Get fucked you baby raping faggot american by togofspookware · · Score: -1, Offtopic

    As I recall from my history class, we told the Japanese that we were going to bomb those cities, and gave them every oppurtunity to get their people out of there. It was the Japanese overnment that was at fault. The US had to do something or the war could have gone on for a few more years and many other people would have died.

    --
    Duct tape, XML, democracy: Not doing the job? Use more.
  12. Re:Get fucked you baby raping faggot american by Anonymous Coward · · Score: -1, Offtopic

    LOL you have a very very bad history teacher!

    The japanese had agreed to an armistice and where negotiating terms of surrender, the only sticking point they wanted to keep the emperor (something America let the keep in the end anyways) but the USA wanted to show off the newly developed weapons of mass destruction in an attempt to scare the communists.

  13. Re:Snowballed by Anonymous Coward · · Score: -1, Offtopic

    If you're getting snowballed with lots of work...

    That was "Snowball."

    - Why do you call him that?

    Sully made it up, it's a, blowjob-thing.

    - What do you mean?

    After he gets a blowjob he likes to have it spit back into his mouth while kissing; it's called "snowballing."

    - He requests this?

    He gets off on it.

    - Sylvan can get talked into anything.

    Why do you say that?

    - Well, like you said, she snowballed him.

    Sylvan? No... I snowballed him.

    - Heh, yeah right.

    ..I'm serious.

    - You sucked that guy's dick!

  14. Rate +1, Informative by Anonymous Coward · · Score: -1, Offtopic

    Wish I had mod points.

  15. Re:SCO: The GNAA-Nigerian connection by johndoejersey · · Score: -1, Offtopic

    above post is a troll?

    good call

  16. just say no to corepirate nazi unprecedented evile by Anonymous Coward · · Score: -1, Offtopic

    the rest will take care of itself/you/us. couldn't be simpler?

    fuddles'.con(victions pending) is running linux now. no DOWt about that.

    fauxking phonIE payper liesense stock markup FraUD execrable that they are.

    that's right, after the walking dead finish exterminating themselves, & sadly enough, some of us, it won't take long to clean up this cesspool of greed/fear execrable.

    we're calling it the planet/population rescue program (formerly unknown as the oil for babies initiatve).

    the Godless wons are helping by continuing to show where their hearts lie.

    what's wrong with folks selling their kode? if it causes convenience, & interoperates with all the other kode on the planet, we say, no harm, no foul, so long as you fail to employ gangsterious/felonious practices to asphyxiate the 'competition'. sabotaging your free version of anything is a tad dastardly. if there's value added, without FUDging up the compatability, we'll pay. same with music. no more gouging dough though.

    fortunately, mr stallman et AL, etcetera, is now offering comparable/superior software, to the payper liesense spy/bug wear feechurned models, in almost every circumstance. there'll be few, if any more softwar billyonerrors, as if there's a need for even won. tell 'em robbIE. you are won of the last wons whois soul DOWt, right? .asp for va lairIE's whoreabull pateNTdead PostBlock(tm) devise?, used against the truth/to protect robbIE's payper liesense stock markup bosses/corepirate nazi 'sponsors'. yuk.

    back on task.

    what might happen to US if unprecedented evile/the felonious georgewellian southern baptist freemason fuddite rain of error, fails to be intervened on?

    you already know that too. stop pretending. it doesn't help/makes things worse.

    they could burn up the the main processor. that would be the rapidly heating planet/population, in case you're still pretending not to notice.

    of course, having to badtoll va lairIE's whoreabully infactdead, pateNTdead PostBlock(tm) devise, robbIE's ego, the walking dead, etc..., doesn't slow us down a bit.

    that's right. those foulcurrs best get ready to see the light. the WANing daze of the phonIE greed/fear/ego based, thieving/murdering payper liesense hostage taking stock markup FraUD georgewellian fuddite execrable are #ed. talk about a wormIE cesspool of deception? eradicating yOUR domestic corepirate nazi terrorist/gangsters will be the new national pastime.

    communications will improve, using whatever power sources are available.

    you gnu/software folks are to be commended. we'd be nearly doomed by now (instead, we're opening yet another isp service) without y'all. the check's in the mail again.

    meanwhile... for those yet to see the light.

    don't come crying to us when there's only won channel/os left.

    nothing has changed since the last phonIE ?pr? ?firm? generated 'news' brIEf. lots of good folks/innocents are being killed/mutilated daily by the walking dead. if anything the situations are continuing to deteriorate. you already know that.

    the posterboys for grand larcenIE/deception would include any & all of the walking dead who peddle phonIE stock markup payper to millions of hardworking conservative folks, & then, after stealing/spending/disappearing the real dough, pretend that nothing ever happened. sound familiar robbIE? these fauxking corepirate nazi larcens, want us to pretend along with them, whilst they continue to squander yOUR "investmeNTs", on their soul DOWt craving for excess/ego gratification. yuk

    no matter their ceaseless efforts to block the truth from you, the tasks (planet/population rescue) will be completed.

    the lights are coming up now.

    you can pretend all you want. our advise is to be as far away from the walking dead contingent as possible, when the big flash occurs. you wouldn't want to get any of that evile on you.

    as to the free unlimited energy plan, as the lights c

  17. Re:Get fucked you baby raping faggot american by Anonymous Coward · · Score: -1, Offtopic

    Well it's nice to see that the Americans are willing to vaporize entire cities simply for the sake of humiliating their opponents.

    What a great value for human life!

  18. Re:Get fucked you baby raping faggot american by Anonymous Coward · · Score: -1, Offtopic

    "Well it's nice to see that the Americans are willing to vaporize entire cities simply for the sake of humiliating their opponents."

    What are you, insane? We vaporized entire cities to force a surrender and stop the destruction of innocent Americans.

    The Japanese weren't going to stop until they got nuked, TWICE!

    You want to talk about assigning value to human life? Read about the atrocities in Japanese prisoner of war camps. The Japanese considered soldiers who surrendered to be subhuman, and that is just how they treated their prisoners.