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Learning to Say No in the Workplace?

Ummagumma asks: "I'm trying to find out how those of you who work in the IT service industry, tell customers 'no', when the requests are unreasonable for whatever reason. There is a culture here of 'piling-on' work with regards to IT - and, unfortunately, I've never learned the proper way to tell people 'no'. It may sound simple, but in this economy, where jobs are tough to come by, I don't want to be seen as the impediment to getting things done Any suggestions on telling people that their work request can wait? Especially in a way that won't jeopardize my future here? I've searched the web, but most of the sites that supposedly have information of this type just want you to sign up for their seminars. I'm looking for actual, real-world experiences, and how the people of Slashdot deal with this issue on a day-to-day basis."

"Here is my dilemma: I'm a relatively new employee (~2 months) at a software engineering shop. I am the sole IT person for a 100+ person company, with 50+ remote VPN users, 40+ developers, 30+ servers, firewalls, etc. I do it all, from desktop and application support, to security, to servers. In the past, the IT department has been seriously under-funded, and there is an absolute ton of catch-up work that needs to get done. At this point, I could work 70+ hour work weeks for a year, and still not be caught up, between project work, upgrade, documentation and day-to-day stuff.

I've inquired about more IT budgeting (staff, equipment, etc.), and that just is not going to happen for quite a while."

6 of 723 comments (clear)

  1. SCO: The GNAA-Nigerian connection by Anonymous Coward · · Score: -1, Troll

    Dear Sir/Madam:

    I am Mr. Darl McBride currently serving as the president and chief executive officer of the SCO Group, formerly known as Caldera Systems International, in Lindon, Utah, United States of America. I know this letter might surprise you because we have had no previous communications or business dealings before now.

    My associates have recently made claim to computer softwares worth an estimated $1 billion U.S. dollars. I am writing to you in confidence because we urgently require your assistance to obtain these funds.

    In the early 1970s the American Telephone and Telegraph corporation developed at great expense the computer operating system software known as UNIX. Unfortunately the laws of my country prohibited them from selling these softwares and so their valuable source codes remained privately held. Under a special arrangement some programmers from the California University of Berkeley did add more codes to this operating system, increasing its value, but not in any way to dilute or disparage our full and rightful ownership of these codes, despite any agreement between American Telephone and Telegraph and the California University of Berkeley, which agreement we deny and disavow.

    In the year 1984 a change of regime in my country allowed the American Telephone and Telegraph corporation to make profits from these softwares. In the year 1990 ownership of these softwares was transferred to the corporation UNIX System Laboratories. In the year 1993 this corporation was sold to the corporation Novell. In the year 1994 some employees of Novell formed the corporation Caldera Systems International, which began to distribute an upstart operating system known as Linux. In the year 1995 Novell sold the UNIX software codes to SCO. In the year 2001 occurred a separation of SCO, and the SCO brand name and UNIX codes were acquired by the Caldera Systems International, and in the following year the Caldera Systems International was renamed SCO Group, of which i currently serve as chief executive officer.

    My associates and I of the SCO Group are therefore the full and rightful owners of the operating system softwares known as UNIX. Our engineers have discovered that no fewer than seventy (70) lines of our valuable and proprietary source codes have appeared in the upstart operating system Linux. As you can plainly see, this gives us a claim on the millions of lines of valuable software codes which comprise this Linux and which has been sold at great profit to very many business enterprises. Our legal experts have advised us that our contribution to these codes is worth an estimated one (1) billion U.S. dollars.

    Unfortunately we are having difficulty extracting our funds from these computer softwares. To this effect i have been given the mandate by my colleagues to contact you and ask for your assistance. We are prepared to sell you a share in this enterprise, which will soon be very profitable, that will grant you the rights to use these valuable softwares in your business enterprise. Unfortunately we are not able at this time to set a price on these rights. Therefore it is our respectful suggestion, that you may be immediately a party to this enterprise, before others accept these lucrative terms, that you send us the number of a banking account where we can withdraw funds of a suitable amount to guarantee your participation in this enterprise. As an alternative you may send us the number and expiration date of your major credit card, or you may send to us a signed check from your banking account payable to "SCO Group" and with the amount left blank for us to conveniently supply.

    Kindly treat this request as very important and strictly confidential. I honestly assure you that this transaction is 100% legal and risk-free.

    Signed, GNAA president

    PS. If you have mod points and would like to support GNAA, please moderate this post up.

    ________________________________________________
    | ______________________

    1. Re:SCO: The GNAA-Nigerian connection by abradsn · · Score: -1, Troll

      Doesn't anyone get tired of this lame crap, that people post? How can we take you seriously if you won't even put your slashdot handle at the front of your post?

  2. Your Signature is Gay by Anonymous Coward · · Score: -1, Troll

    Nobody gives a shit about you being a lawyer and it doesn't affect moderators. It's all in your fucking head. Get over yourself. Lawyers are a dime a dozen these days.

  3. Re:Get fucked you baby raping faggot american by Anonymous Coward · · Score: -1, Troll

    *yawn* the world has been saying that for years. Nothing has happened yet. Go back to whatever pathetic little thing you were doing now.

  4. Re:Get fucked you baby raping faggot american by Anonymous Coward · · Score: -1, Troll

    Have you looked at the numbers lately?

    The party is almost over and the the hang over is going to be a bitch.

    The British never really slaughtered people on the insane scale of the USA, when their empire collapsed it wasn't quite the same thing.

    For USA, end of Empire will be very unpleasant transition.

  5. SO YOU GOT MODDED DOWN GET OVER IT FAGGOT by Anonymous Coward · · Score: -1, Troll

    So your pathetic attempt at karma whore humor got modded down, boo fucking hoo get a god damn life you fucking assfag.

    Join the GNAA and get fucked or something, you ass.