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New Dell Clickthrough Software License

Petrol writes "I just read that Dell is installing a new mandatory click-through software license at first boot. From the article, Dude, you're getting screwed: 'Kat and I just received the Dell Inspiron 5100 notebook we ordered from Dell Canada. We quickly ran across problems.'"

10 of 1,003 comments (clear)

  1. Already slow by Anonymous Coward · · Score: 5, Informative

    Dell's Software License Policy

    Dude, you're getting screwed

    28 Aug 2003

    Kat and I just received the Dell Inspiron 5100 notebook we ordered from Dell Canada. We quickly ran across problems.

    I pushed the power button to turn on computer. I got the Dell POST screen, then a screen from Dell (Photo):

    SOFTWARE LICENSES

    - Before using your computer, read all of the software license
    agreements that came with each program that you ordered.
    There may be several agreements to examine. To comply with
    the terms and conditions of the software license agreements,
    you must consider any CD or diskette set of Dell-installed software
    as BACKUP copies of the software installed on your computer's
    hard-disk drive.

    - If you did not order Dell-installed software for this computer,
    or if you do not accept all the terms of the licenses, please call
    the customer assistance telephone number listed in your system
    documentation.

    Press any key on the keyboard to indicate that you have
    read all of the software licenses and agree to their terms.

    Be Direct TM
    Dell TM
    www.dell.com

    But there are no license agreements in the box that the computer came in. [There are some shrinkwrapped CD containers, but the "Terms and Conditions of Sale (CANADA)" that came with the invoice says:

    "7. Software. All software is provided subject to the license
    agreement that is part of the package. Customer agrees that
    it will be bound by the license agreement once the package is
    opened or its seal is broken. Dell does not warrant any software
    under this Agreement. Warranties, if any, for the software are
    contained in the license agreement that governs its purchase
    and use."

    I've never agreed to those Terms and Conditions, to my knowledge, but I assume they think they're enforceable, so I can't open up the shrinkwrap to see if the license agreements are in there, without automatically agreeing to them.]

    So I called the only Dell number I could find on my documentation (1-800-847-4096) and spoke to a customer support representative. I told her what was on the screen, and told her I couldn't find the license agreements I'm required to read and agree to before pressing any key.

    She put me on hold while she looked into where the license agreements might be, and eventually transferred me to technical support. The tech support agent told me her database was down, so she couldn't look up anything at all (I hadn't even told her what the problem was yet), and I'd have to call back in an hour.

    I call back, and speak to a tech support woman. She says: "press Tab." I explain that I can't without saying I've read and agreed to documents I don't have. She says "press page down". Same problem. She says "scroll down". I explain it's not a Windows screen. She says "insert any Dell-shipped CD". I exlpain the problem of opening the CD packaging.

    She insists I have to press a key. I ask her if she really means that I have to agree to the licenses before it's at all possible that i've read them. She says "yes". I explain that that's not acceptable, and ask for her supervisor.

    Her supervisor insists it's a Customer Care issue, and not tech support, and that there's nothing he can do. He can't explain why they sent me to him. He enters my info into the call log databse, and I go to call back Customer Care.

    So back into the hold queue I go.

    I'm finally connected to a Customer Care representative. [Pretty much each sentence in the following was interspersed with long, long times on hold.]

    She looked up the call log to get the background info. She insists she doesn't have copies of the agreements, and that I'm supposed to go online and look them up myself. (?!) She says to use a

  2. Invalid license! by Anonymous Coward · · Score: 5, Informative

    Uhm, licenses you are forced to agree to before reading them are null and void! Under contract laws, these arrangements are illegal. A contract entered into under misleading or coerced circumstances is broken. Even severability clauses may not apply ( IE, if some part of this contract is found to break a law, then only that part of the contract is broken, and the rest of the terms are still binding ). Since you can't even read that clause if it existed, it doesn't exist.

    Essentially, the defaults of copyright, customer service, and warranty laws would then apply.

    Bad move for Dell, as whatever rights they want you to throw away, you can't! Since the 'License' is non-binding, well. MUHAHAHA!

  3. Something New? by LamerX · · Score: 5, Informative

    My inspiron 2650 came with this feature almost a year ago. I called Dell and asked them "What if I don't agree with the license?" He said, "Boot off of your new OS CD and format the hard drive."

    I was like OK. That was what I did. If you do format the hard drive, then you're not bound to the terms. If you never use that OS, then you are fine.

    Okay maybe it wasn't a click-through process. But it said "Press the space bar to agree to the terms of the license agreement."

    So, I don't see what the big deal is. You're not forced to agree. You're not agreeing by using the laptop, so what?

  4. "Contracts of Adhesion" are not enforceable...but by buelba · · Score: 5, Informative
    The "shrinkwrap license" we all hate is just another example of a long-standing practice by commercial operators. When you park your car, for example, a lot of times the bottom of the ticket says "By accepting this ticket you agree that our liability if your car gets hit is capped at $500," or something like that. These contracts are called "contracts of adhesion" (because they adhere to the ticket or whatever) and terms of these contracts are often found unenforceable by the courts. Any reasonable lawyer, not working for one of the sides in this issue, would say that substantial doubt surrounds the enforceability of shrinkwrap licenses in the United States.

    BUT bad people are trying to change all that. They've come up with a proposed law, called the Uniform Computer Information Transactions Act, or UCITA. UCITA would, among other things, explicitly make shrinkwrap licenses fully enforceable. This would be a very bad thing.

    UCITA is already the law in Maryland and Virginia. If you live in those states, move!

    For more information on why UCITA is bad, click here. Find your state representatives here. Tell them what you think.

  5. Re:I get razzed all the time at work... by RobertB-DC · · Score: 5, Informative
    The reply to the first reply to my message (whew!) includes a couple of links. Just to round things out, here's another reference I was able to find (on Sun's site, how ironic).

    This one is the closest to what I remember agreeing to. It's actually the license to use ODBC, which was a virtual requirement for accessing databases from Visual Basic in our environment at the time (apparently '96-'97).

    Here's the salient paragraph (emphasis and examples mine):
    (ii) The following additional restrictions apply if you use the SOFTWARE other than solely for internal business purposes. (For applicable licensing terms for all such uses of the SOFTWARE, please contact Microsoft Corporation at (206) 703-4515.) (1) You may commercially distribute the SOFTWARE only in conjunction with and as part of your software product to which you have added significant and primary functionality and value. (2) Unless your software product requires your customer to license Microsoft Office for Windows, or a component of it, in order to operate, you may not reproduce or use the SOFTWARE for commercial distribution in conjunction with a general purpose word processing [no competing with Word], spreadsheet [or Excel], or database software product [Access, ditto], or an integrated work or product suite [like Office] whose components include a general purpose word processing, spreadsheet, or database management software product except for the exclusive purpose of importing or exporting data to the various formats supported by the SOFTWARE and included in your application (e.g., reading data from and writing data to a single data source at one time). Note: a product which includes limited word processing, spreadsheet, or database components along with other components that provide significant and primary value, such as an accounting product with limited spreadsheet capability, is not considered to be a "general purpose" product.
    I found a number of references to the .NET benchmarking restriction on a Google search, if you're interested.
    --
    Stressed? Me? Of course not. Stress is what a rubber band feels before it breaks, silly.
  6. Re:It's good that nobody reads them. by Anonymous Coward · · Score: 5, Informative

    IANAL, but i am a law student. if you purchase something, and clauses are presented to you after the purchase then they are unenforceable, full stop.

  7. Re:It's good that nobody reads them. by arkanes · · Score: 5, Informative

    a) There's no opportunity for argeement with an EULA, which is a commonly accepted characteristic of a contract
    b) There is no consideration involved in an EULA, and consideration is a defining attribute of a contract.
    c) Software purchases are presented as sales and have all the characteristics of a sale, thus they cannot be contractual obligations.

  8. Re:Problem with that... by Magnor · · Score: 5, Informative

    I've setup numerous inspirons with ghost. If this is the screen i'm thinking of, then it's on its own partition (about 30 megs or so) right before the boot partition. I don't believe this is stored in the bios. However, hypothetically, if it was, then yes short of a bios flash there would be no way around it.

  9. Re:It's good that nobody reads them. by Graff · · Score: 5, Informative
    If the kid is under 18, it's a gray area at best on the applicability of a contract to him. Are you responsible then for a contract you never saw that was "signed" by someone not able to sign a contract alone in the first place?

    Actually it's not a grey area at all. Any contract signed by an unemancipated youth is null and void if the youth decides that they don't want to be bound by it. In the case of child actors and such it is the primary caregiver or some other responsible agent that signs the contract and pledges that the child will work, not the youth.

    Each state in the United States has their own versions of contract law, here's an example from California:
    Capacity of the Parties

    In order to be bound to a contract, the parties must be competent to enter into such a legal arrangement. Underage persons, persons who are mentally ill, and intoxicated persons are usually not held to the contracts they enter. However, a minor may have the option of enforcing a contract.


    So yes, this would most likely get around any user agreement or contract that you have to "click-through". Just have your 5 year old kid press the key and click on the buttons and then you are home free to do whatever you want with the software. Of course if it came down to a court case you would have to convince a court that you truly never saw or agreed to the clauses.
  10. Re:Happens in Open Source too! by earlytime · · Score: 5, Informative

    SlashChick,

    I think your frustration with mysql and the GPL is based on common misconceptions about free software and teh GPL. First off, "free software" is more like "Freedom" than "zero cost". Look in google for the old discussions about free software vs. free beer. They're not the same thing. Also read Stallman's musings about "software libre" and "software gratis".

    Secondly, the GPL's requirements for redistribution are not as all-encompasing as you might think. A program that uses another program that is GPL does not need to be GPL. Consider that many vendors (i.e. Checkpoint, Tivo, Google, VMWare) use linux as a core part of a commercial software product. Some elements of those products, generally modifications to GPL source code, are required to be GPL. However the majority of the product is not at all GPL.
    Because MySQL release the client software as a library, you may choose to structure your application so that those portions that directly access the GPL client software are distributed separately, and are released under GPL. The rest of the program would go through your client app to access the mysql cliet library to query the database.
    Note that the FSF advises that passing data to & from a GPL program does not normally constitute a derivative work. You would be passing data in a way that is consistent with simply using the program.
    see:http://www.gnu.org/licenses/gpl-faq. html#TOCGP LAndPlugins

    Consider these examples,
    1. I write a shell script that uses bash, I release that script as a commercial, non-free software product. This is an acceptable distributon of GPL software in conjunction with non-GPL software.

    2. I write an extension to bash, that via changes to the bash source code, adds a new capability to bash. Distribution of this extension must be under the terms of the GPL.

    Remember that by design, the GPL tries to protect the original rights of the developer, not to attempt to extend those rights onto to new programs not authored by the developer. Don't believ the MS hype about viral software, it's misinformation, and it harms both sides of the free software debate.

    --