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Dave Barry Strikes Back Against Telemarketers
ikkonoishi writes "The Miami humor columnist Dave Barry in his column
here encouraged his readers to exercise their constitutional rights to call a telemarketing firm which had declared the National Do Not Call List unconstitutional. Well it seems to have worked." Needless to say, the targets of the prank were none so keen on being called themselves.
In most every state, dialing machines are illegal except when used by non-profits -- this might even be federal law now. This is why the occasional commercial message you get from a dialing machine is usually "[Sleazy company who does this and offers this] is calling to be sure you know about some charity event! [Sleazy company continues pitch about their products]"
Good luck even finding a dialing machine, by the way. I don't think they're even being produced anymore, but rather being traded and sold second-hand. You'll see them go for upward of $10k on ebay now and again.
For those of you too lazy to read the articles, here's the phone number to call: /. their phone system!
1-877-779-3974
Let's
--Quentin
On their site, they list a new contact number:
(866) 500-4272
As others have pointed out, their old number has been disconnected.
--Quentin
Since those guys have turneed off the 877 number here is updated contact info: Administrative Office: 3815 River Crossing Parkway, Suite 20 Indianapolis, IN 46240 Toll Free: (866)) 500-4272 info@ataconnect.org Legislative Office: 1666 K Street, NW, Suite 1200 Washington, DC 20006 Toll Free: (866) 500-4272 info@ataconnect.org give em a jingle.. i am
And their address is published at the bottom of their web site.
Perhaps they'd like some junk mail too.
American Teleservices Association
1666 K Street NW Suite 1200
Washington, DC 20006
877-779-3974
info@ataconnect.org
AT&T local service used to bombard me with three and four phone calls per day. I repeatedly informed them that I had DSL, and was thus ineligible, and asked to not be called again, and was told repeatedly that I'd be added to their do-not-call list, only to find myself getting more calls than before.
Here's how I solved the problem:
First, I called my long distance customer service number and informed them that I would cancel my long distance coverage unless they stopped calling. They told me that they couldn't help, and that I needed to call another number.
That number turned out to be the AT&T local service sales number. I tried to find out if they did their own calling or paid someone else to do it,but the guy wouldn't answer. The guy then began asking for lots of personal information. I finally asked why they needed that information to file a complaint, whereupon they said that this, too, was the wrong number to call. (What part of "I want to file a complaint" didn't the guy understand? How exactly did he get "I want your local service" from that?) Anyway, they gave me yet another number, but that the number was basically only open on weekdays,
I ignored the guy's warning about it being only open on weekdays, figuring that anybody who interpreted an "I'm not eligible, so stop calling me" complaint as an "I want to get your service" request was so clueless that he probably didn't know what was going on. Unsurprisingly, I was right.
So the number I ended up talking to was AT&T Local Services customer support. I had "the talk", as it is now infamously known, with the service rep, and he apologized profusely and agreed to put me on the do-not-call list.
To date, I have not received any more calls. I guess tying up AT&T's 1-800 numbers for almost two hours and threatening to drop my long distance service if they didn't stop harassing me was enough to convince them that maybe I really didn't want their local service....
That having been said, I think they're only excluded from the DNC law if they are your current long distance provider, so if they annoy you too much, tell them that from now on, "You're not dealing with AT&T" and see what they say. :-)
120 character sigs suck. Make it 250.
"It's difficult not to see some malice in Mr. Barry's intent," said Tim Searcy, executive director of the ATA, who said the added calls will be costly to his group because of toll charges and staffing issues.
Domain Name: ATACONNECT.ORG
Administrative Contact, Technical Contact:
Fanger, Robert (DUMHRQNOBI) rfanger@fangercom.com
Fanger Communications
238 S. Meridian St.
Ste. 210
Indianapolis, IN 46225
US
317-636-7635
Searcy, Tim
8645 Admirals Woods Dr
INDIANAPOLIS, IN 46236
317-823-8462
If you bothered to follow the link from the comment above you would have seen that that page is on ATA's own site.
Being too lazy to read an article is one thing, I succumb to that all the time, but being too lazy to even roll your mouse over the link, that's pathetic.
"You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
- Get a Caller ID Box. Your telco probably will charge you a fee for sending the information, since as they see it, you might decide not to answer the phone based on who is calling and therefore they will not earn the connection charge on the call.
- Block Withheld Numbers if you live in a jurisdiction where withholding your number is still legal. Your telco probably will charge you for this, but it's worth it. {before I had mine blocked, I used to say to Number Withheld: "Are you a paedophile? Because your number is withheld." That saw them off. On my mobile, where there is no such service available, I have to resort to doing an impression of a recorded announcement: "Anonymous calls are not welcome on this line. If your business is important you may ring back without withholding your number. Goodbye."
- Don't say anything if you don't recognise the caller's number. This spins them out, because they think it could be an answering machine. A legitimate caller will ask for you by name. A sleazeball telemarketer will just hang up.
- Ask them how they got your number. This distracts them from the purpose of the call and maybe gets them into an infinite loop.
- If all else fails, remember that it is your line, and you are under no obligation to be polite with unwanted callers. Any obligation of politeness would fall on the originator, not the recipient.
I think the best solution would be for the do-not-call list to be in the phone directory, by placing a symbol next to the numbers of people who did not wish to receive unsolictited sales calls. I'm not so anti-social that I'd consider going ex-directory, because that would jeopardise things for people who might have a legitimate reason to call me {and because I like looking up my name in the new phone book every 18 months or so, it gives me a kick without harming anyone else}. Having the "do not call" list in the phone book itself would be almost foolproof. Everyone with a phone line gets the phone book, so there would be no shortage of witnesses to the fact that your number was on the list. The only downside is that you might have to wait till the new directory was published in order to get your name properly DNC'd. But the telemarketing companies could be made to subscribe to an update list as a condition of their operating licence.Je fume. Tu fumes. Nous fûmes!