Europeans Find Trouble In Camelot

Thanks to GamesRadar for their investigation into trouble with the European version of Dark Ages Of Camelot, following an earlier 'hacking incident' on the PC MMORPG. The piece discovers that: "Customers say access to their subscription accounts and ability to contact GOA.com (who hosts servers for the Mythic Entertainment game in the UK, France and Germany) was disabled without notice by the company, who later went on to disable all game passwords as well. Subsequent statements about time frames for services to return to normal have not been met." GOA's comments on the lack of notice: "...we were unable to communicate that this was a hack in order to prevent further attacks or damage."

Comments

I'm not surprised

[markh1967]

I bought DAOC about one week after it was released in Europe. I went through the registration process and waited for the email with my password to arrive. When it hadn't arrived after a couple of hours I tried to register again only to get an error message stating that my account had already been opened and I should login with the email they had already sent me.
Next morning I still had no password, so I tried to contact them. Their website and documentation only give one email address for technical support, so I sent a polite request asking for this to be sorted out but got no reply. Over the next week I sent an email every day, getting more blunt and less polite each day. I never received a reply to any of these emails.
One week, and seven unanswered emails, later I returned the game for a refund - the only game I've ever returned. MMORPGs live or die on the quality of their support - DAOC Europe didn't have any support at all when I tried to use it.