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Linux Advocacy From the Trenches
An anonymous reader writes "Tom Adelstein, longtime Linux advocate and consultant has spent the last year working closely with state, local, and federal government open source software initiatives. Tom launched Government Forge,spearheaded the Open Source bill in Texas and other programs. Tom shares the grass roots efforts that have offered him an insider's view of what is propelling Linux toward critical mass and the desktop. He shares his view of Linux "from the trenches" in this interview."
"The main PC makers have held back on releasing Linux desktops only because they're afraid of offending Microsoft"
It saddens the heart to on ponder on the technological advancements that have been missed because of this disgusting behaviour. And what is worse, is that many blindly idolise this company and it's unethical practises. Man the lifeboats or go down with the ship.
Does anybody miss the days when Unix was respected? Back in those days, if you ran Unix or a variant, men would tip their hats at you, people would call you "Sir", women would approach you instead of waiting to be approached, and no one would question the decisions you made.
Nowadays most any chump will try and recommend Windows, even if it's not the right solution to a problem, just because it's all they know and all they ever learnt. They don't have the uncertainty and fear of Ghod in their hearts like most people used to.
A crying shame.
If Microsoft can offer a better TCO
"Total cost of ownership" isn't the buzzword anymore. The new buzzword is "return on investment". Even if free software costs more to run, it can often do more.
Will I retire or break 10K?
I recommended that instead of going forward with the migration, that we educate users and build support internally first.
In response to perceived resistance, he decided to back off a bit and get "buy-in" from the people that actually would be using OpenOffice.org; IMO this was a smart move.
I cringe whenever I see rabid, foaming-at-the-mouth zealots - regardless of topic (OS, programming language, political party, etc. - spouting off and alienating the people they are trying to convert. Such zealots hurt the cause they are trying to help.
As an aside, I picture a modified logo and an advertisement for "A55 Hat Linux", a distro developed 'specially for the zealots...
I want to drag this out as long as possible. Bring me my protractor.
Our customers and support at other banks will not be happy if we start mailing them open office documents.
Then mail them RTF, which is a textual encoding of a Word document. OpenOffice.org Writer for Windows does a good job of exporting RTF. If they demand to receive .doc, send them RTF renamed as .doc; Microsoft Word will know how to handle it. Likewise, OOo Calc can export spreadsheets that Microsoft Excel can read just fine. The OOo filters are often even more reliable than Microsoft's own filters at reading Microsoft Office documents, especially damaged ones.
Will I retire or break 10K?
Shortly after he started Bynari, she got a job working for them with their then business model of acting as a US support center for Mandrake. It looked like a good opportunity at the time, but it went sour pretty fast.
I spent some time talking to Tom and was shocked to find out he didn't apparently care all that much about OSS. He mostly cared about finding ways to make money off it. He was positively giddy when describing to me various turnkey vendors he was talking to who were building net appliances (consumer firewalls, etc.) which ran GNU/Linux but were themselves closed systems. They were pretty upfront when talking to investors that they were able to do this legally by making sure all of their mods were routed through kernel modules which were written in such a way they could stay proprietary. A lot of big vendors do this without trouble, it was more these guys' attitude that they were so clever for getting a free ride on Linux this way. It disgusted me.
Anyway, Adelstein continually was trying to change Bynari's business model to find something that would make the big money. He reminds me of nothing so much as the Loki top brass fiasco stories or the Caldera/SCO stuff. He loves to talk himself up and position himself as a big name Linux consultant, but in my experience cares very little about software freedom for it's own sake or has any kind of deep technical understanding of what's even going on.
But then maybe I'm just bitter because he fired my wife less than a week after finding out she was pregnant (draw your own conclusions), based on (foundless and unsupported) claims that she had been actively working to impair and destroy their systems. Then he refused to pay us the moving expenses he owed us until we got lawyers involved and reached a settlement. A few months after that was over we got contacted by the former Bynari CIO who had been fired after Tom reportedly claimed he was selling company secrets to the Japanese. I really tried to lose track of him after that.
When I started out, I'd ask for help and people would say read the man pages. I didn't know what man pages were. Was Linux really that gay? I laugh when I think about that now. I discovered that you'd never get an answer to a problem from Linux Gurus by asking. You have to troll in order for someone to help you with a Linux problem.
For example, I didn't know how to find files by contents and the man pages were way too confusing. What did I do? I knew from experience that if I just asked, I'd be told to read the man pages even though it was too hard for me. Instead, I did what works. Trolling. By stating that Linux sucked because it was so hard to find a file compared to Windows, I got every self-described Linux Guru around the world coming to my aid. They gave me examples after examples of different ways to do it. All this in order to prove to everyone that Linux was better.
So if you're starting out Linux, I advise you to use the same method as I did to get help. Start the sentence with "Linux is gay because it can't do XXX like Windows can". You will have PhDs running to tell you how to solve your problems.
apt-get and Synaptic are absolutely fabulous apps for those of us who are experienced using Linux and installing software for it. However, they fail to help newbies because the process they use to get and install software does not map to the way the newbie thinks about installing software. And anyone who says "The way the newbie thinks is wrong" is simply failing to understand newbies at all.
Now that I've made a generalization, let's have a specific run-through of the problem. I have first-hand experience with switching (some successfully, some not) a number of Windows users to Linux, and here is the problem that they all run into. (NOTE: I ran into this very same problem when I first switched, but I knew no one who could hold my hand through it all. The only reasons I am still using Linux are that I am far more intelligent than most people, so I am better at figuring things out on my own, and I am also incredibly stubborn when it comes to learning something new.)
You are Joe Newbie. You've got your nice shiny Linux system running. You hear about a great app called "FooBar". You like what you hear about it and you decide you want to try it. You search google for it, and go to www.foobar-software.org. You try to download it. But you can only get source or an RPM or DEB package. (Let's assume your friend set you up with Libranet and for some reason you actually know that it's a Debian based distro -- a stretch in its own right) You download the DEB, but you run into dependency conflicts. It wouldn't be so bad if this happened once or twice, but it happens for bloody near every app you try to install.
Now all seasoned Debian users, as well as most users of other distros, will be screaming at you to use apt-get or synaptic, or whatever other package management system. But that's the problem. People accustomed to Windows or Mac are accustomed to going to a store or a vendor's web site and getting the software they want. They have no idea that their computer might somehow "magically" know how to get it for them. Heck, if you didn't know better, why would you think your system would know how to do that? Even when you show them how apt-get works, they still often forget and revert back to the old way. It's a very deeply ingrained habit that only the most persistent learn to break.
To make things worse, even Debian, with a repository probably more exhaustive than any other distro's, still doesn't have all of the packages (and new versions of packages) that a user wants. If that user is a newbie, having to remember multiple methods for acquiring software and knowing when to use each is a further strain.
Granted, if a person sticks with Linux and becomes more accustomed to it, he or she will probably learn how to use apt-get (or insert package management system here) to streamline the package-acquisition process. However, it would be in open source's best interests to try to minimize culture shock so as to further help bring more people in.
So the grandparent poster was dead-on. For example, Mozilla really does get it. Their installer is distro-agnostic and installs everything that the package needs. Even though this may introduce more bloat (redundant packages) for any given distro, it also results in an easy installation for a newbie. Advanced users will know how to get better versions of Mozilla specifically for their distros, but newbies will still be able to participate by getting Mozilla the way they know best.
All end-user focused software packages should follow Mozilla's example of providing a simple executable installer which contains all libraries and files needed to run the software independently of most, if not all, other packages on the system. This certainly isn't the ideal setup from a sysadmin or advanced user standpoint, but it is needed to match the way newbies think about installing software.
The preceding comments reflect the author's personal opinion and are public domain, unless explicitly stated otherwise.