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Intuit Apologizes to Turbo Tax Customers
tstoneman writes "Intuit has issued an apology for aggravating $50-90 million in customers over their product activation code. Let's hope that they have learned their lesson, and that other companies will heed this warning. Nonetheless, I am still seething over their malware that they installed without letting me know, and despite the apology, I will be moving to Taxcut permanently from now on."
To appease former customers, Intuit will be including a free Speaker Bracelet in-box with a purchase of next year's Turbo Tax. According to President Lardass of Intuit: We've got candle trucks of these things ready to go!
The headline is confusing to $50 - $75 percent of customers.
Sounds like a Dilbert type decision to me.
Punish the customers less. Then every lesser punishment will feel like a reward.
Of course, that would just mean they still get to ream you up the ass the first time around... I say we should set an example of Intuit instead, and completely shut them down, so other companies take note of the blazing carcass left.
Doing the Right Thing should not be preempted by making a buck.
Why are people so afraid of 'em? You get some slips in the mail, you copy the numbers over onto the forms, do a little math, and presto, you get some money back.
You're forgetting that this is America. More than half of the shops around here would shutdown if their calculators/computers stopped working (let's ignore the inventory control here). True story told by a (calculus II) professor of mine: he and his wife went to a movie theater and was about to pay for tickets when told by the clerk it's free today. Later, he goes and buys popcorn and drinks..they were given free also. He asks why the tickets and food were free today, the clerk says "our machines are down, so we can't charge any money."
$cat