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Intuit Apologizes to Turbo Tax Customers
tstoneman writes "Intuit has issued an apology for aggravating $50-90 million in customers over their product activation code. Let's hope that they have learned their lesson, and that other companies will heed this warning. Nonetheless, I am still seething over their malware that they installed without letting me know, and despite the apology, I will be moving to Taxcut permanently from now on."
If Intuit was a monoploy, they would have stuck with their plan. But, since there good alternatives, they have to change their ways or give way. I wonder if such a backlash will work against WinXp activation. My guess is it won't due to the monopoly.
New year Resolution: Don't change sig this year
You mean the store chain that has people arrested if they bring a pad and paper and copy down prices to compare? (Washington DC a few years ago).
Or perhaps the Best Buy that advertised that NVidia (I think) video card, then took it back and said the offer was no good, and then called the cops when the one customer came in with the coupon and wanted his video card (That one was on Slashdot).
That must be the "customer friendly" Best Buy you are talking about.
They're showing that companies can actually listen to their customers. Support them and maybe other companies will take notice.
This is great and I would be more than happy to support them after this, but this biggest sticking issue with me and Intuit is the apparent incompatibility with their data formats between the Mac OS and Windows of Quickbooks. What is the deal with that? They say that databases can be transferred "once", but going back and forth is impossible.
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The delicious irony of it all is that Intuit thought they could get more sales by treating their customers like criminals. Now the apology letters are flying and they are trying to get their market share back. I hope the RIAA is watching.
-R
I'm glad they eventually learned their lesson, but I'm with a lot of folks here on /. After being ripped off by Intuit once, why should I go back?
If Intuit had the only decent tax software out there then I (and probably many others) would go back. But Intuit did this at a time when they face rather stiff competition from TaxCut and other software. I found TaxCut just as easy to use as TurboTax, not to mention slightly cheaper. It also did my taxes right the first time -- my wife cross checked things by doing them online w/ TurboTax and we spent a couple days figuring out why they came up with different numbers.
Oh, and as it turns out, TurboTax did it wrong. And fixing it required you to start over from scratch.
Yeah, I think I'll be sticking with TaxCut for the forseeable future.