Can You Sue Over Loss of Personal Information?

GreenCrackBaby asks: "My wife was at a mall about a year ago when she ran across one of those groups who were trying to sign people up for a Visa credit card. Since she didn't yet have a credit card, she decided she'd fill out the form. She had everything filled out and was ready to sign it when she noticed the draconian fine print that essentially promised that they would sell her personal data to anyone they could, so instead of signing the form she said 'no thanks' and tossed it in the garbage. That was a mistake she has been made to regret. Almost immediately SPAM to her university email address went from 0 to 20 a day, and has been slowly increasing since. Soon we started to receive a large number of telemarketing calls to our home (where before we had received almost none). Junk mail addressed to her went through the roof. It wasn't until the Visa card arrived addressed to her that we knew what had happened." It appears that someone fished this woman's application out of the garbage and submitted this anyways, without a signature. How is something like this even close to being legal?

"What has become clear is that someone selling those Visas fished her application out from the garbage and submitted it. We've managed to track down a copy of the form she had filled out, and in the signature area is a big 'N/A'. So now her personal information is being sold to every telemarketer, spammer, and junk mail shop in North America. What can she do? We'd like to sue the company who fished the application from the garbage and make a lesson out of them, but what is there to sue over? Is the loss of personal information even considered a tort?"

Comments

Paper Shredders

[ninthwave]

Why do you think businesses like paper shredders?
Why do groups go dumpster diving?
Never throw out paper that has information on you that you do not want to get out. Plus tearing up the form would have felt good at the time. It is not legal because the form needed a signature. The company should have the form stored you might be able to request it as evidence in a suit but you need to talk to lawyer.

I think importantly people need to look at what happened here and realise, do not trust the law to protect you, in most cases the law needs to be broken before it can be used, and the deterents in this case are small compared to the profit. So protect yourselve with the best practices that you can. Don't throw out paper information unless you have torn it up, burnt it or shredded or are safe with it being found at the tip, dump, skip, bin, etc.

This happened to me.

[caffeineboy]

Well, not exactly the same thing, but here's what happened:

Same scenario, I applied for a credit card at one of those folding table operations where they have some crappy t-shirt or something that they'll give you for filling out applications. Anyhow, I needed a card, so I filled out an application for one of the three cards that this table was offering. They pushed me and asked that I apply for all 3 but I declined, saying that I only wanted one card, and didn't need three.

I went on my way and a couple of weeks later, I get all 3 of the cards in the mail. This pissed me off more than a little, as I am sure that there must be more than one law against falsifying financial documents.

I placed calls to the customer service numbers at the two cards that I had not applied for and told them my story. In both cases I was fed a line about the applications being un-trackable.

Now, this may or may not have been true, but the real information that I took away from the experience is that the companies didn't care about this kind of behavior. Disappointing, but you have to look at the angle - how will caring about this make them any money?

The people that run these tables are paid per application. If they are not made accountable for this kind of thing, why wouldn't they do it?

So good luck, but personally I'd just get a good spam filter and be glad that it was just false submission of your data and not identity theft or something like that.