iTunes for Windows Breaking Older iPods

evil_liam asks: "In our office we've been running an older 5gb iPod with both Macs and PC's (using Xplay), but when we installed iTunes for the PC the iPod stopped working. Songs and playlists transfer over fine, and you can see them and play them in iTunes, but you can't listen to them on the iPod, itself. It shows the song details and so forth, but skips through the tracks, playing 0 seconds of each one until it finishes. This only applies to tracks added since iTunes was installed. No amount of reformatting, or rolling back firmware seems to work. When I called Apple, they stated that they simply don't support the use of the older Mac iPods on PC's and are not responsible, even though they admit that it was their own software that caused this. We're not alone, see this thread at Apple. I'm not quite suggesting that this was deliberate, but they are aware of it and don't seem to care." Does anyone have ideas on possible fixes for the afflicted iPods?

Comments

Before you rush to blame Apple.

[Raven42rac]

What part of "not supported" was not understood? I am sure that Apple will do something to rectify the situation. Hope they had a backup of their music. Wait a second, a MAC-only 5GB IPOD? Not a "Mac-only unless running iTunes on a PC running Windows, then it is ok" iPod. Why does it not surprise me that running a first-generation Mac-only IPOD on a Windows machine causes problems? Maybe the part about it being "mac-only", and "not supported on PC", as well as being "mac-only". (The repition was purely intentional). This seems to be the user's fault, not Apple's. So if I put a BMW dashboard into a VW, will I be able to get mad when it does not work. All I am saying is do not rush to blame Apple on this one, this seems to be a PICNIC issue to me.