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Dell Moves Call Center Back to US

Posted by CmdrTaco on from the americans-hate-accents dept.

alphakappa writes "Fox reports that Dell is moving its call center operations for the Latitude and Optiplex computers back to the US from Bangalore, India after an onslaught of complaints from dissatisfied customers who couldn't cope with the differing accents and scripted responses. Is this the beginning of a trend where companies recognize that the quality offered by relocation to cheaper centers around the world doesn't result in customer appreciation and better quality?"

8 of 961 comments (clear)

  1. Jesus Shaves .... and other language difficulties. by i_want_you_to_throw_ · · Score: 5, Funny

    Here's a great article originally in the Hindustan Times about a perplexed Indian visiting the states.

    I worked TDY in our reservations center in London (for my former employer, an airline) and was asking the lady to give me her address so we could mail the tickets. And she said "two ten" and I said "two ten what?" and she said "two ten!" and I said "two ten what?" and she "Tooting! It's Tooting you idiot!"

    If you want a REALLY hilarious article regarding cultural differences and language confusion read Jesus Shaves by David Sedaris.

  2. Re:Coming back? No. by standsolid · · Score: 5, Funny

    well if the "error" dialog reads

    "Thank you, come again!"

    It might just be too comical to even try and get work done.

    --
    WTPOUAWYHTTOTWPA
    What's the point of using acronyms when you have to type out the whole phrase anyways?
  3. Re:Coming back? No. by tdemark · · Score: 5, Funny

    Does the primary language of the person who programs your dialog boxes really matter?

    Let's see:

    "Are you sure you want to delete this file?"

    Or:

    "Sure are you would enjoy this file to remove?"

    Yes. Yes it does matter.

    - Tony

  4. Given How Unhelpful They Are.. Guess Not by Myriad · · Score: 5, Funny
    Does the primary language of the person who programs your dialog boxes really matter?

    Now that you mention it, probably not... I mean even if
    This application has generated an error and will now terminate

    got switched to something like
    Your application is full of eels

    I end up with about the same amount of useful information.

    Blockwars: multiplayer, head to head, and free

    --
    "They do not preach that their god will rouse them, a little before the Nuts work loose." Kipling, 'The Sons of Martha'
  5. Re:As if American Accents aren't hard enough... by reiggin · · Score: 5, Funny
    ...there are serveral that sound nothing like the English spoken in my parts of Canada.
    Your parts of Canada are irrelevant.

    Oh. Wait.

    All parts of Canada are irrelevant.

  6. I know how our company can save $750k /yr! by Thud457 · · Score: 5, Funny

    You mean we're gonna call off offshoring CEO positions? Damn.

    --

    the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

  7. Re:Coming back? No. by jmacleod9975 · · Score: 5, Funny

    The obvious solution is to move management over to India also. Then it is all done cheaply in the same place.

  8. Re:Coming back? No. by pyros · · Score: 5, Funny
    we had a face to face meeting with everyone involved in requirements gathering, and bam! - in three days we jumped from 30% to 80% of the requirements getting "done

    So you're saying discussing the issues in person kicked it up a notch?