Dell Moves Call Center Back to US

alphakappa writes "Fox reports that Dell is moving its call center operations for the Latitude and Optiplex computers back to the US from Bangalore, India after an onslaught of complaints from dissatisfied customers who couldn't cope with the differing accents and scripted responses. Is this the beginning of a trend where companies recognize that the quality offered by relocation to cheaper centers around the world doesn't result in customer appreciation and better quality?"

Comments

Re:Exactly - and more

[illumin8]

A little OT, but I once got into trouble with my girlfriend because she sent me out to the store to run some errands. When I came home she was sitting on the couch wearing nothing but a black lace teddy, watching TV. I looked at her and smiled. Then, like the attention deficit disorder that I am, hearing the Simpson's theme song come from the TV, I said "ooh! the Simpson's is on!" and promptly plopped down on the couch next to her to watch some TV. Well, she about had it. She was completely offended that I didn't focus all of my attention on her and told all of her girlfriends that I was a shitty boyfriend.

Perhaps I was, but I learned from that experience. If your girlfriend or significant other ever puts on a teddy or some other type of lingerie for you, that means she wants to be the center of your attention for the next couple of hours. It's equivelant to the police busting down your door and saying "put down the mouse/keyboard/remote and come out with your hands up!". You better do what they say.