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Washington Post Covers iPod Battery Ruckus
An anonymous reader sent in a link to 'Battery and Assault: When His iPod Died, This Music Lover Tackled Apple. Stay Tuned.' in the Washington Post. The article (good reading even if you're familiar with the situation) has Apple reps being rather callous about the issue - I think it's a fairly reasonable assumption that if you spend several hundred dollars on a gizmo, it shouldn't be "disposable". A replacement battery for my cell phone cost $10; one for my cordless phone cost $10; Apple is presumably making a good deal of money on their $99 replacements.
It's an Apple battery. That's $99 of quality Apple engineering you're paying for.
Don't think of it as a flame---it's more like an argument that does 3d6 fire damage
APPLE: Hello sir, what seems to be the problem?
USER: Ummm.... I can't turn my iPod on anymore.
APPLE: Have you tried using the power button?
USER: Ummm.....
APPLE: Try pushing the little button to turn it on.
USER: Umm.... It doesn't work.
APPLE: Have you tried recharging your iPod?
USER: I want to listen to my music.
APPLE: Well sir, it seems like your battery might be dead. You'll need to buy a replacement for $99.
USER: I got new shoes today.
APPLE: That's nice.
It is pitch black. You are likely to be eaten by a grue.
PPPS. Anecdotal evidence doesn't help the people whose batteries HAVE failed.
Perhaps there were more than one or two conversations they learned about through research but didn't report about.
This is slanted *against* Apple as much as most Apple zealots are slanted *for* Apple, and it will all balance out in the end. Too many Applefans are prepared to push their favorite company to everyone, facts/figures be damned, and when something like this comes out, somehow the world is 'against' Apple. It's ridiculous.
And yes, I own a Mac.
creation science book
I have a 1st gen 10GB that is 2 years old, I beat it, drop it, drain the battery, do 5% charges, 95% charges, it's plugged in 50% of the time, and in use the other 50% of the time. My iPod NEVER sees a day of rest, never leaves my side, and pretty much never is inactive.
It runs my work stereo, my house stereo, and my car stereo. Literally, it's ALWAYS ON.
Last week I turned it on at 9am, and ran it with Sound Check and EQ's turned ON, and it ran until 5:30 where it politely told me it was about to die, then died about 2 minutes later. I'd say 8 1/2 hours is fine out of a 2 year old machine that gets abused as hard as I treat it.
Or should I be a bitch like everyone else and complain because I'm not getting the advertised 10 hours?
We had the lead Apple battery engineer speak at Carnegie Mellon a month or two back and he stated that the charge cycle for their portables totalled out at about 500 charges.
If those guys used their iPod for 8 hours a day, 7 days a week, that comes out to about 546 charge cycles in an 18 month period. That also doesn't account for poor battery usage by the user (half charges, etc.)
The guys who use their iPod all day long everyday should expect the batteries to die after a shorter period. If I ran my car 8 hours a day, 7 days a week, and then complained when the engine blew up I'd be laughed at by the dealer.
Dealer: "You put how many miles on it in 18 months?"
Me: "220,000. Why did it die so soon?"
Dealer: "Because you're an idiot."
as well.. For instance you don't need to edit some strange text file with Vi, you can just plug it in and it all works.
It also tells you in your choosen language if you have managed to insert it incorrectly.
Praise Apple!
or you could read the article which states
"Some of the e-mail the Neistat Brothers received from "iPod's Dirty Secret" came from people who were quick to tell them "that we're [bleep]ing imbeciles, [because] you can buy a battery online and do it yourself," Casey says.
The brothers already tried that.
They Googled around and ordered the battery from a different vendor that came with complicated instructions and "these two plastic gigantic toothpicks," Casey says. It took a while to pry the back cover off the iPod's impenetrable design. Beneath that was "a gummy adhesive" which covered the mini hard drive, "and there were these two very tiny connectors with three prongs," in a work space "about the diameter of a needle."
He felt as if he was performing amateur neurosurgery."
Of course, I can't have any sympathy for the guy for going out and buying another iPod after the incident.
Don't trust a bull's horn, a doberman's tooth, a runaway horse or me.
I was given an iPod as a gift and I adore it. There's one thing to keep in mind that isn't covered in the Post article, nor in the iPod's Dirty Secret film. As the Post mentioned, the iPod is good for something like 500 charges. Now the thing to keep in mind, is that if you don't listen to tons of music, 500 charges amounts to many, many years of use. A charge lasts me a good six or seven hours, and I doubt if I listen to more than an hour of music a day. So figure one charge a week, or fifty charges a year. So, for somebody like me, 500 charges lasts nearly a decade (assuming the battery doesn't crap out before that due to old age.)
There are two things that separate people like me from the Neistat Bros. First is that they listen to a whole lot more music than I do. Second, it seems like they listen to all of their music on their iPod. By comparison, I listen to most of my music on my stereo, and only put on my iPod for trance and classical stuff, where I prefer headphones. For people like me, who listen to their iPods for less than an hour a day, battery life is a non-issue. In five or ten years, I would hope that it would not be worth my time to replace the battery. At that time, I'd be more than happy to plunk down, say, $200 for a low-end iPod capable of storing 100,000 songs and twelve feature-length movies ;)
One last thing to keep in mind. Good old Steve has had a thing for hermetically sealed boxes since the days of the original Mac, when opening up one to insert a hard drive would void your warranty. And for most people, hermetically sealed is the way to go. If you're a power computer user, you want an expandable computer; and if you're a serious music lover, a sealed solution like an iPod is a poor solution. But there's a certain beauty in keeping things elegant and for making something meant for everyday users.
I'm generally "Interesting," "Insightful," and even "Funny" here. What the hell happens to me at parties?
I have to agree with your complaints, but I don't think they're that important to Apple. After all, how many other people have come close to making a similar device?
All the other devices have lame interfaces, poor displays, and require lots of button pushing. No-one has approached Apple's interface for the iPod. I don't like the iPod, personally, but can recognize it's the best. I don't like the chrome back (why can't it all be in the one material?) which, on my friends iPod, looks all smudgey and dirty from finger prints, and I think this whole 'snow white' phase is going to fall on its ass within the next couple of years anyway. Colored/textured iPods (a la the old iMac) might be a hit.
If there was something designed a little like the iPod (i.e. easy to use, nothing fancy, clean and simple, not 100s of buttons) for around the $200-$300 mark with, say, recording, and a 20-40GB hard drive, they'd sell like hot cakes.
As it is, the iPod sells like hot cakes because it's the only viable choice without getting something that's ugly and angular as fuck, and with the world's shittiest interface. Apple knows this, and their computers operate on the same principle. They might not be perfect, but they're better. (Come on, OS X is not the best we could be doing right now, but it's better than the alternatives)
Owning an iPod is going to be like a chick owning a Chanel purse. Cool, and expensive, and they can keep stuff in it.. but they need to keep changing it every couple of years to stay 'in fashion' and to stop it wearing out.
mogorific carpentry experiments
A Lithium-ion battery slowly looses its charge even when no power is being drawn from it. So when your iPod indicates that the battery is low, charge it. Don't let it sit around in a low-charge state, it will only discharge itself more. And remember that when an iPod is off, it is not really off, it goes into a sleep mode where it draws a minimal current from the battery.
This won't be a problem for me since I can't go more that a couple of days without using my iPod. But if you leave your iPod sitting around (not charging) for a while, eventually the iPod will drain the battery until the battery level gets so low that the iPod actully turns fully off and then the battery will continue to loose charge because of the nature of Li-ion batteries.
From: das@doit.wisc.edu
e du/
Subject: iPod story
Date: December 20, 2003 6:18:37 PM CST
To: stueverh@washpost.com
I'm very disappointed with your iPod story, for several important reasons. If you only read one of the responses you get about this story, read this one:
1. Apple began offering the battery replacement program as early as November 14, before the ipodsdirtysecret.com domain name was even registered (November 20). While coincidentally close, Apple released both the AppleCare Protection Plan for iPod and the battery replacement program BEFORE anyone had ever seen the videos, and indeed before anyone at Apple or otherwise knew anything about the Neistat brothers' video. A small - very small - amount of research would have revealed this. (Also, the battery program was in the works since at least June.) The reason this is important is that you make it seem that it's only because of the brothers' tactics that Apple responded, the implication being they otherwise wouldn't have. That is false.
2. Since the battery replacement program - that the Neistat brothers themselves say is "fair" in their statement - was already in effect when they rolled out the video, they KNOWINGLY let almost a half million people see the incorrect and inaccurate video without telling them the truth: that Apple DID offer a battery replacement program. I'm sure they felt like their little video would be essentially negated since Apple already released a replacement program, so they went ahead with it anyway.
3. ALL lithium ion batteries fail after a period of time. ALL. The fact that the iPod's battery is not user replaceable, i.e., is a custom form factor carefully engineered into the product, is one of the things that makes it so small, and thus, so desirable...tradeoffs.
4. The Dell DJ's lithium ion battery is also not user-replaceable, and Dell officially has no repair or replacement plan (outside of warranty) for the battery.
5. They are currently hosting their anti-Apple video on Mac.com - Apple's own servers! (albeit paid by another Mac.com user - yes, I realize that a Mac.com user can do whatever they want with their webspace; it's just ironic).
6. I offered to host their video for them when they were begging for mirrors in the first few days...with ONE condition: that they post/link to/etc information about Apple's battery replacement program that had ALREADY BEEN ROLLED OUT that they were essentially denying existed. They NEVER posted the information after several promises to do so (while I was hosting the video) and taking complete advantage of my offer. See http://das.doit.wisc.edu/neistatoriginal.txt for proof of this.
7. My girlfriend and I both - and thousands of others - have first gen iPods over two years old that have no problems with the battery. The blanket statement that the batteries only last "18 months" is also false. Do the have a finite lifetime? Yes. Is it always, or even mostly, 18 months? Nope.
Disappointed,
Dave Schroeder
University of Wisconsin - Madison
das@doit.wisc.edu
http://das.doit.wisc.
608-265-4737
Shun expensive labels or corporate identity?!? What is Apple if not an expensive label or a corporate identity?
But that's the whole point of the Cult of Apple with some people. It's kinda like a kid who thinks of himself as a "rebel"- he doesn't buy $200 basketball shoes, won't wear sideways facing baseball caps or baggies below the waist, and his speech is unaffected by the rap patois- y'know- trying to sound like you come from the inner city when you actually live in a farming town in Kansas. So what does this kid do? He buys only a certain brand of black boot (often Doc Martens), a certain long black overcoat, with matching black t-shirts, dyes his blonde hair black, all because he is 'anti-fashion'. Hey- marketers know these types of people exist and know they can sell stuff to them easy.
Now if you'll excuse me, I have to listen to some tunes on my iPod.
It's a Li+ battery, good for around 500 charges. That's about 1.5yrs battery lifetime on your iPod if you use it every day, like I do.
Recently, I did a battery replacement on my iPod. I wrote about it here in my journal.
For people who claim to be all for working on your own hardware, you're all getting pretty bitchy about performing a five-minute, three step process.
Oh, and my battery cost me half of what Apple is charging. So nyah.
____ _______
Duty now for the future!
Too bad this can't be modded up any more. I really don't want to hear another "I've had my ipod for [insert time] and it still works fine". Some iPod batteries are failing and it's bloody costly to replace them. The fact that someone elses iPod hasn't failed has no connection. What to they want, some kind of award for a having working iPod? I have a $3,000 powerbook. Its battery (which was always properly treated) died about a month after the warranty expired. The fact that Bob next door has a working battery has no effect on the $120 that Apple insists I pay for the new one.
By the way, my iPod battery has been working over 2 years now.
An irreplaceable battery is simply a horrible design decision, and very poor engineering.
Except it's not irreplaceable. It requires a screwdriver to replace. Pop the casing off, unplug old battery, plug in replacement, put case back on. Wipe hands on pants.
Not much difficulty, and you only need to do it once every 1.5 to 2 years. And if you don't like doing it, you can pay someone to do it. Even the manufacturer, if you really want to.
The iPod is well designed. Look how small it is! Isn't that cool? Why would Apple ruin a device by making it butt-ugly 24/7 just to make a once-every-two-years task a little simpler?
Even if you do think it's crap, don't bitch about it. Go and buy an iPod competitor, which will either be bigger, have no hard drive, take longer to upload to, have a non solid-state controls, have jaggy edges, have a crap user interface, or some combination thereof.
I hid with this uncomfortable ipod battery up my ass for two years. Then, after seven years, I was sent home to my family. And now, little man, I give this ipod battery to you.