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Obtaining Replacement Parts for Your Laptop?

halosfan asks: "I recently broke the LCD bezel (the plastic thing that holds the LCD and related wires together) on a laptop that I bought half a year ago. I checked eBay as well as a few online stores specializing in laptop replacement parts, but still couldn't find the replacement. I contacted the manufacturer, but they were absolutely useless. Local laptop repair shop said they wouldn't replace the bezel without replacing the LCD, which isn't acceptable. It is an extremely frustrating situation, as the bezel is a minor part that I otherwise couldn't care less about, but it is necessary to carry the laptop around. I am wondering what other ways are there to obtain a laptop replacement part? Also, any recommendations for manufacturers that are good about making obscure replacement parts for their laptops available to the general public?" Does your laptop manufacturer make it easy or hard to get the necessary replacement parts?

20 of 688 comments (clear)

  1. Everything is made cheap and unrepairable... by Aliencow · · Score: 5, Insightful

    Last time my Discman broke, they wanted to charge me over 100$ to replace the lil' spinny thingie inside of it because they'd replace the whole bottom part of it.. which includes the lens and pretty much all the electronics.. Laptops are the same, your best bet with a laptop is to take a good extended warranty and pray you don't need to use it..

    1. Re:Everything is made cheap and unrepairable... by BACPro · · Score: 5, Informative

      Extended warranty could be worthless too.

      Toshiba laptop with broken hinge and extended warranty...

      $75 for the hinge,
      $56 for four screws.

      Extended warranty invalid as the broken hinge was due to "misuse"

      BP

    2. Re:Everything is made cheap and unrepairable... by robslimo · · Score: 5, Informative

      Agreed. I've got a Toshiba 105CS (P5 at 75 MHz) still kicking since 1990-something. I've used the Hell out of it and, through no particular abuse of mine, eventually cracked out all around both hinges.

      Ebay is not the answer, extended warranty is no the answer.

      The answer is JB-Weld (www.jbweld.net) or a similar epoxy. It's the modern nerd answer to tape on your glasses. My old Toshi ain't much to look at, but it still works.

    3. Re:Everything is made cheap and unrepairable... by The_Systech · · Score: 5, Interesting

      This reminds me of something my Electronics teacher back in High School used to tell us. (Keep in mind this was back in the late 80's) He had been in the consumer electronics business practically for quite some time and the way he put it was this. Back in the early to mid 80's consumers started demanding a product that was cheap enough that if it broke, they could simply throw it away and buy a new one. Consumers began demanding "disposable electronics". Now they are getting it cramed down their throats. He told us the story of an unnamed consumer electronics firm that he had worked for where they designed a product that in theoretically would last 15-20 years without any component failures. Then they changed the specifications of two or three components so that they same product would have an average life expectancy of around 5 years. He ran an electronics repair business while he was teaching high school and he said that it was amazing to see now that people would bring some of these same products in to have him work on, and he could pinpoint the problem in 90% of the cases to one of those three parts.

      --
      To err is human, but to really foul things up requires a computer
    4. Re:Everything is made cheap and unrepairable... by General+Alcazar · · Score: 5, Insightful

      I never buy warranties. My thinking is this: Essentially it is a bet between me and the company giving out the warranty. They are betting that they won't have to shell out the bucks, and I am betting that they will. Since the vendor has way more data upon which to base their bet (it is their product), I am betting that it probably isn't a good deal for me to bet against them.

    5. Re:Everything is made cheap and unrepairable... by l810c · · Score: 5, Informative
      Circuit City screwed me on my IBM laptop. The latch on DVD player stopped working causing the tray to pop out. This happened one time when I was pulling it out of my bag and the whole cd tray snapped off. They gave me the physical damage, misuse yadayada and screwed me out of my $480 3 Year Covers Everything Under the Sun fancy schmancy warranty I paid for.

      IBM wanted $450 for the DVD. I bought a wrong model on Ebay(my bad, but IBM's whole FRU thing will drive you crazy until you figure it out). Then I bought another that's showing a corrupt firmware(AS-IS, damnit).

      I've wasted hundreds of $ and time and I still have a otherwise nice Laptop with no DVD/CD player. I finally gave up and went out and bought a new one 2 months ago.

    6. Re:Everything is made cheap and unrepairable... by Alan+Cox · · Score: 5, Interesting

      Whenever the guy in the shop offers you an extensive warranty ask him why. Then whey he talks about accidents point out you have insurance for that. He'll next talk about the product maybe failing, at which point you ask him if he's telling you the product is unreliable and crap.

      In the UK the household insurers have taken to offering equivalent insurance to the shops but at much better prices for product failure.

    7. Re:Everything is made cheap and unrepairable... by Dogtanian · · Score: 5, Insightful

      Essentially it is a bet between me and the company giving out the warranty.

      The other reply to this post sort of indirectly said this, but to put it more simply:-

      In theory what you say is true, but relies on money having the same 'value' to everyone. Of course, if I'm penniless (and, say, need something to eat), $2 will be 'worth' more to me than it would be to a millionaire.

      Would you risk everything you owned on a double-or-nothing bet; even if the odds were 60:40 in your favour? Probably not.

      It has been shown (don't ask me for a reference for this) that the value of money is logarithmic compared to the amount you already have.

      So a big insurance company can make a profit with little risk, even if the odds are only *slightly* skewed in their favour, and the small guy who doesn't have tons of cash in the bank will accept this (otherwise) unfair bet as protection against him being destroyed by a single disaster.

      --
      "Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
    8. Re:Everything is made cheap and unrepairable... by tep-sdsc · · Score: 5, Insightful

      Yeah, Sony Trinitons are pretty indestuctable, especially the mid-80s XBR (semi-pro) line.

      We have a 27" XBR that was purchased in December 1985, with all kinds of inputs, including digital RGB, and its still just fine.

      So, when I needed two new TVs this Xmas, guess what I bought? The 36" and 21" have joined their older sibling and all is well, and I know I'll never have to have them repaired.

      As for plasma/LCD, why? Just because they are available doesn't mean that your CRT TVs are obsolete. I love to buy at the back side of the tech curve. Home computers are ~1Ghz, CRT monitors, 80G drives, 32x CD-ROM instead of 52x, etc. I've got 1 and 2 year old Palm/Handsprings and they work just fine.

      I love to allow other people to pay the development and launch costs of new products.

  2. Can't find a replacement bezel? One answer by Anonymous Coward · · Score: 5, Funny

    Duct tape.

  3. Computer Junkyards by akedia · · Score: 5, Informative

    My side hobby is auto-repair and restoration. Together, my father and I have restored several vehicles (1970 Pontiac GTO Judge, 1969 Triumph Bonneville T120R, 1968 Chevrolet Corvair convertible, and a 1982 Volvo GL to Mustang 5.0 conversion, if anyone here cares,) and one of the best things we did was to scavenge junkyards for 95%-complete vehicles that were just rusting away. If we got one with a good body, but a blown engine, then that would be our project car, and we would just scavence a rustbucket that was still good under the hood and swap out the drivetrain.

    When I took a job in the IT field and began repairing computers, I applied this same logic. If I had a laptop with a cracked case, but the internals were still fine, then I would try and scavenge a laptop with a dead motherboard that still had a good case and was discarded because it just didn't work. You can easily swap out things like that. I've done it on several Dell Inspirons and IBM ThinkPads, you can have a couple "parts" machines going at once and just get replacements from those. Sometimes on eBay you get lucky and find an auction for something like "Pallet of 100 Broken ThinkPads" for $50 and you can get some serious finds. If you want to take a bit of a risk you can even try "dumpster diving" outside of office buildings, schools and libraries. Often times when something breaks or is very obsolete these places will just toss it out. My favorite find so far was an IBM ThinkPad 486, complete, with two working batteries and all the cables in a case, that was just sitting in a dumpster because it was too old to run modern software.

  4. Find out the case manufacturer by cspenn · · Score: 5, Informative

    Find out who the case manufacturer is - most cases are made by Taiwanese manufacturers, even brand names. One of the biggest is HyperData Direct - check their web site to see if they carry a generic case part for your laptop.

  5. For Apple Laptops by nickyandthefuture · · Score: 5, Informative

    There's a site called PB Parts that has Apple laptop parts. I replaced my iBook HD there and my brother replaced his PowerBook keyboard with a part from there. Some of their prices are a little high, but still cheaper than getting it repaired by Apple or a reseller if you don't have a warranty.

  6. feh by Thaelon · · Score: 5, Informative

    I work at my college servicing the IBM ThinkPads that the school leases. (There's your background

    The manufacturer should have replacement parts as long as the thing is under warranty and possibly a while after.

    I've probably replaced about 4,000 LCD bezels by now and I know exactly what you mean.

    The place that was trying to replace the ENTIRE assembly on you was doing nothing more than trying to rip you off BIG TIME. LCDs can cost more than the laptop their in, and that piece of plastic probably costs $.50 to make. (Even though IBM charges ~$50 for one)

    I recommend just trying harder to contact the original manufacturer.

    --

    Question everything

  7. Wood? by gruntled · · Score: 5, Funny

    How cool would it be to pay $50 bucks to the local woodshop teacher to make a custom bezel?

  8. Compaq/HP by DivideX0 · · Score: 5, Funny

    I usually have no problem getting what I want from Compaq as long as the following conditions are met:

    1. Have a lot of money
    2. Compaq/HP actually has the part listed
    3. Compaq/HP actually has the part in stock
    4. Compaq/HP actually ships the order
    5. I finally give up and buy a new laptop

    Hope this helps :-(

    Sorry I almost forgot:
    6. ???
    7. Profit

    --
    My next Slashdot post will be ready soon, but subscribers can beat the rush and see it early!
  9. Re:Can't find a replacement bezel? One answer by inode_buddha · · Score: 5, Funny
    --
    C|N>K
  10. If its plastic, make your own. by nurb432 · · Score: 5, Interesting

    Before you laugh, you can make your own parts in plastic.

    Plenty of books out there to teach you how to create a mould and cast your own out of scrap plastic.

    All it takes is a bit of patience.

    --
    ---- Booth was a patriot ----
  11. Re:yep, I got the warranty. by Xzzy · · Score: 5, Insightful

    > Best money I ever spent.

    Considering the two repairs to your laptop have been produced by dropping it, my humble submission would be that a padded bag would have been the best money you could spend.

  12. Plastic Welding by MOMOCROME · · Score: 5, Informative

    I used to work in a motorcycles-only body shop. We'd do custom jobs to harley's and bullet bikes. The work on the bullet-bikes ('crotch-rockets' as they are sometimes known) largely involved prepping the fairings and repairing small cracks.

    Since fairings are made out of PVC, it was a simple matter to repair cracks in them with a soldering iron and a strip of raw pvc (or some old bits of fairing laying around). The welds would come out as strong or stronger than the original PVC. The only side effect would be an awful scarring effect, which we would then sand out, fill with bondo and apply primer. Good as new.

    Your laptop bezel is made out of PVC or a similar polymer. It would probably be a simple matter to weld the crack back together, or whatever (hinges, clips &etc).

    The most important part of this technique, however, is to work in a place with good ventilation and *WEAR A GODDAM FACE MASK*. The fumes and smoke of the process are toxic, carcinogenic and easilly filtered by a cheap paper mask over you mouth and nose. You know, like Michael Jackson would wear on the streets of Hong Kong. Eye protection is a good idea, too. This is why I still have lungs and vision.

    I would always do the plastic welding in the paint booth, with the painter's mask and the fans on high. Since you'd only need to do a small amount, the face mask and a kitchen or bathroom fan would probably suffice.

    And remember: this is slashdot. think before you take any advice.