Apple Starts Logic Board Repair Program

QuantumSpritz writes "In response to issues with iBook logic boards flaking out, Apple has posted an FAQ detailing the problems and what to do if you're affected. iBooks purchased in the last 3 years are eligible, and you may be reimbursed if you've already had to pay for repairs."

Comments

Re:"Logic Board"

[Trillan]

Macintoshes don't have motherboards, they have logic boards.

The reason is largely historical -- there used to be two "motherboards" in each unit. They were called the analog and digital (or logic) board.

I think the iBook has a single motherboard, however. More's the pity -- when a headphone jack breaks, the CPU gets replaced as well.

A small but meaningful correction

[LippyTheLip]

According to the FAQ, it is not that iBooks purchased in the last three years are eligible, but rather that some iBooks are eligible for three years after purchase.

Directly from the FAQ:

How long is the iBook Logic Board Repair Extension Program available?
The program covers affected iBooks for three years after the first retail sale of the unit. Apple will continue to evaluate the repair data and will provide further repair extensions as needed.

For which computers is the iBook Logic Board Repair Extension Program available?
The program is available for iBooks with serial numbers in the following range(s):
UV220XXXXXX to UV318XXXXXX
iBooks with the serial numbers listed above may be referred to as:
iBook (16 VRAM),
iBook (14.1 LCD 16 VRAM)
iBook (Opaque 16 VRAM)
iBook (32 VRAM)
iBook (14.1 LCD 32 VRAM)

Moreover, according to this article from Reuters, these models were manufactured between May 2002 and April 2003.

it's not ibooks purchased in the last three years

[godawful]

its The iBook Logic Board Repair Extension Program is a worldwide program covering repair or replacement of the logic board in specific iBook models manufactured between May 2002 and April 2003

any of those models, are insured for 3 years from their purchase date..

Re:I love this place

[nathanh]

The story about the Linux geek who got burnt by a fault that affects less than 0.2% of units shipped hits the front page, letting him complain about "hardware lock in". The vendor response about replacing the faulty part, and reimbursing people who've paid to get it fixed, makes only the apple.slashdot pages (ie buried in the paper).

Uhhh... I only ever read the slashdot.org front page and I'm seeing this story. What are you doing wrong?

Re:Figures ...

[babbage]

Does anyone know a way to find out your iBook serial number via ssh connection? :-)

Try this:

/usr/sbin/system_profiler --help

A while back I did a run of that -- I forget what flags I used, something like system_profiler -detailLevel 1 -xml -- and saved it to a .plist file in my home directory for later reference (generating the report takes a while; grepping the report output is very fast). One of the keys I've got in my report file is serial_number, and the value given does match what I get if I go to the Apple Menu and click About This Mac....

So, yeah, you can get this info via ssh using system_profiler. It's basically a CLI version of the GUI Apple System Profiler, so you can get acceess to any system data that the graphical ASP program can show.