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Energy Company Refutes Windows TCO Claims

apt-get writes "Computerworld Australia has a gem of a case study on Country Energy with comments from an IT manager that shoot down Microsoft's 'objective' Windows TCO claims. My favourite; 'we get to see both sides and Windows is not cheaper at all'. Interestingly, in almost every area of its critical IT infrastructure, open source and commercial software work in peace together. The IT manager even says not having MS Office on Linux is a hindrance to its desktop take up."

16 of 556 comments (clear)

  1. Good article. by grub · · Score: 5, Insightful


    I would hope that reading such as this is sought out by IT managers looking at a migration to any other platform. Real world results are what count. Trusting studies paid for by $COMPANY is just plain ignorant.

    --
    Trolling is a art,
  2. Don't get too excited by gowen · · Score: 5, Insightful
    This is just one case study. One could certainly find one case study to "refute" this refutation.

    To repeat a popular statistician's aphorism:
    The plural of "anecdote" is not "data"
    This has been a public service announcement.
    --
    Athletic Scholarships to universities make as much sense as academic scholarships to sports teams.
    1. Re:Don't get too excited by Anonymous Coward · · Score: 5, Insightful

      Not really. It has nothing to do with statistics, it's logic.

      A single counter example is enough to refute a general statement.

      If somebody says that Open source software is more expensive than commercial software, having a case with says otherwise invalidates the statement. The case itself proves nothing either way, but it does disprove the general statement.

      So to refute the case is useless because the case proves nothing.

  3. Experience tells... by RGautier · · Score: 5, Insightful
    Total Cost of Ownership is a marketing buzzword that is supposed to mean 'measurement of how much it costs to maintain'. There are so many variables involved in that definition:
    • Experience of personnel
    • Age of the system and its knowledge base
    • Number of inherent maintenance problems
    • Cost of expertise
    • Severity of maintenance issues
    • Perceived impact of issues
    and so on, and so on...

    Too often, the people making decisions based on marketing numbers like TCO fail to realize just how many issues are involved in these measurements. The buzzword TCO becomes another name for just one of the measurable items (e.g. Number of inherent problems).

    What's needed are top-level executives that weren't churned out by a college and hired because of thier good-old boy connections. CIOs, CTOs and other executives in power need to be from one school, the school of hard knocks, so that they can make INFORMED decisions instead of blindly relying on the marketing fodder that are handed.

  4. Re:mS office on Linux by diersing · · Score: 5, Insightful
    And to really get your bang out of office, you'll need to run Exchange, which of course requires Active Directory...... you see a pattern here?

    Having MS Office on Linux isn't the problem, users who believe they HAVE to have MS Office is. That bit of software your business needs, just needs to be rewritten to open standards and if enough clients start to leave SoftwareCompanyX, believe me, they'll write it. Or find the same integreation with Evolution.

    Question - since MSJVM isn't available for distribution (from MS, I know what I can find with google) why hasn't that piece of software been rewritten to work better with Sun VM? You need to demand more from your vendors, or if you're going to drink the MS punch, don't make comments about migrating to Linux. I've migrating companies to linux and all were estatic with the final results. They were quite suprised how easy it was.

  5. Re:Porting... by monkeyfinger · · Score: 5, Insightful

    One advantage of OpenOffice is that it runs on windows and linux. If I was an admin planning to switch to linux then I would install openoffice and get people used to it before the switch took place.

  6. Alright so I am an idiot but where is the case stu by SmallFurryCreature · · Score: 5, Insightful
    Alright so I am an idiot but where is the case study? All I see is a very short interview with a man in charge of the IT department where they already have a large amount of unix knowledge choosing to go with the new kid in the unix camp rather then going with windows.

    This is in fact what MS is saying. That if your company does not have significant unix skills but instead is windows based then switching to linux will be more expensive. Sure they mess around with it but that claim is pretty valid. It is always more expensive in the short term, and tco is short term roi would be long term, to switch.

    So yes he does say the lack of MS Office is keeping the linux desktop down. True or not this is hardly likely to ever change. Hell MS is even backing down on MS office of the apple.

    Nice headline, pity it doesn't seem related to the story.

    To those impatient to see when Linux will overthrow MS windows look back at history and ask how long it took MS to go from nobody to somebody. There was a time when owning a DOS machine was alternative and weird when everybody had an amiga on wich everything just worked. With PICTURES!!!!!

    --

    MMO Quests are like orgasms:

    You may solo them, I prefer them in a group.

  7. Re:Porting... by ciggieposeur · · Score: 5, Insightful

    I wonder how long it will be until Lotus Notes is ported to Linux? Although OpenOffice is improving all the time, would this company rather have MS Office on Linux (shudder) or a vastly comparitive open source product?

    Never.

    Lotus has announced repeatedly that they are never going to port Notes 5+ to the linux/unix desktop. And now that WINE is capable of running Notes 5 they have even less incentive.

    In 1999 IBM Server Group was literally only two days away from receiving the source code to the Notes 4.6 client and they were going to port it to linux for internal use. The Lotus higher-level managers cancelled the deal. (Even though the 4.5 client for AIX had been ported to linux, then re-ported again to AIX with better stability and performance.) With the 5.0 release they dropped support for AIX and OS/2.

    Inside IBM, Lotus still behaves like a separate company and basically never give out their code to other IBM groups. I don't know who precisely is sleeping with who, but clearly there's some bad mojo at work here.

    To reiterate: we will NEVER see a native Notes client for linux. Support the Evolution folks instead. Their client is very similar, and if it ever supports the Domino server natively that will be our Notes client.

  8. Re:mS office on Linux by visgoth · · Score: 5, Insightful

    The "I _NEED_ Office" mentality is quite well hammered into average users. When I used to work at a certain office supply big box store (I was young, and needed the money!), at least four times a week someone would come in and ask for a full out copy of office. They would then freak out at the price and ask things like "why is this so expensive?!". Most of these people honestly didn't need all of office. A basic word processor, spreadsheet and email program were all they'd really need. I'd usually mention openoffice, and scrawl down a url for them to take home. Maybe that's why I didn't last long working in that dive :) MS seems to have done an exceedingly good job at promoting the idea that your pc is useless without having a copy of office running on it.

    --
    My patience is infinite, my time is not.
  9. Re:En garde! by ysachlandil · · Score: 5, Insightful

    >OpenOffice can never get a foothold in academea
    >while its chart-making is so poor, for example.

    Uhm, OpenOffice can never get a foothold in academia because everybody uses LaTeX and GnuPlot

    Which happens to be an open source product, and existed way before Linux.

    --Blerik

  10. Re:Porting... by Call+Me+Black+Cloud · · Score: 5, Insightful

    I've used both OO and Office. I have Office at my day job and on my wife's home computer and OO on my home computer. OO is much slower. The interface isn't as nice, i.e. it's not as easy to get things done. The startup time is abysmal (P4 1.5GHz, 512MB RAM)...open a spreadsheet, go get a cup of coffee while it opens (ok, it's not that bad but it feels like it). My demands on an office suite are not great - I use a spreadsheet for time tracking mostly (sometimes I'll work with data) and I use the word processor for letters, invoices, fax cover sheets, the occasional mailing label.

    The large company I work for during the day has a deal with Microsoft where I can get the full version of the latest Office for $20. I'm going to be ordering that and dumping OO, because even for my modest needs I find OO cumbersome and annoying.

    While one advantage of OO is it runs on multiple platforms, the big downside is it is a hinderance to productivity. Labor is expensive - the cost of Office for the office is less than the time spent wrestling with an immature product.

  11. Re:mS office on Linux by ckaminski · · Score: 5, Insightful

    Throwing good money after bad isn't always the smartest option. If you're vendor is truly responsive to your needs, by all means, stick it out. If they're not however, don't be afraid to make the threat of dumping them. Because they're obviously not looking out for you, their customer.

    I do understand what you're going through. I'm having similar problems as well with a particular vendor who seems to think MS SQL Server, IE 6 and Windows 2000 are all that exist in the world.

  12. Re:Porting... by 24-bit+Voxel · · Score: 5, Insightful
    There must be some sort of conflict between some drivers or processes in your machine. OO does indeed open slow for today's speed capabilities, but it's still under 4 seconds.

    It's a poor craftsman that blames his tools. When I show up for work if the boss says I am working in Maya this week, I work in maya. If it's Studio Max that next week, I work in Max. (Hell, I had to work in TrueSpace once, not so bad once you learn it.) Yeah, they all have their strengths and weaknesses, but the important thing is that I am still able to get the job done, regardless of the renderer/3d engine. If I am able to handle working in different 3d platforms, why is it that 'normal' office users can't do the stupid TPS report in whatever is placed in front of them. It really pisses me off. I have to take college level physics and learn some fundamental AI as an artist, but some business guy can't even learn OO? It's truly a shame.

    I am glad I am not the boss of someone who can't handle a different software package. I would be forced to fire them because they are clearly not able to 'grow' on the job. It's my opinion that the first priority is that the job gets done, how it gets done falls in second.

    With all due respect, how hard could it be to do "word processor for letters, invoices, fax cover sheets, the occasional mailing label"? It's not rocket science, and doesn't require a huge amount of macros to do. If you can't work in multiple/different softwares, I am sure there is a new-comer college grad who would love your job for less that CAN do it, and will get a kick out of using something that is not the norm.

    Signed, 24-bit Voxel

  13. Re:Porting... by dudeman2 · · Score: 5, Insightful

    The IBM guy has most likely NEVER seen the Lotus Notes codebase. I have. There are definitely challenges in working with a codebase that's probably three or four times the size of Mozilla (and this was in 1997!), and besides that was evolved from original code written for Windows 2.1 and OS/2 1.3. Nevertheless the codebase was very well designed with an abstraction layer for porting the GUI and many features that were WAY ahead of their time (i.e. complete support for cross platform i18n years before UNICODE) The code was indeed ported to Macintosh, Solaris, HP/UX. (they did not port Notes 5+).

    Porting to UNIX or LINUX today is technically feasible. Working with WineLib I am sure they could get a port up and running in a matter of weeks or months. The problem is one of support. Once a port is built, IBM has to QA it. Package it. Sell it. Support it for years. The costs are enormous. Measure that against the projected user base and it just wasn't cost effective. They'd rather spend the money on a web client.

    Given that IBM is pushing for Linux desktops internally, the prospect of a Notes client port is more likely. On the other hand, IBM is now pushing new Java based groupware technologies that will naturally run on Linux. Who knows how it'll turn out.

    Anyway Notes 5 runs splendidly under Wine and I think support for Notes 6 is on Codeweavers' todo list.

  14. Re:mS office on Linux by fzammett · · Score: 5, Insightful

    I'm asking this as a legitimate question, not trying to troll...

    Does OpenOffice, or any other office suite for that matter, have something as powerful and easy to use as VB For Applications?

    Because I can tell you that's the primary thing that would keep my company (and the vast majority of the companies we deal with) from moving away from Office. I'd also be willing to bet we're not unusual in that regard.

    Not so much because we already have tons of complex macros written that we wouldn't want to convert, but simply because it IS so powerful and relatively simple. We do some truly sick shit with VBA.

    Note also that I'm NOT talking about simple macros to recalculate cell values and such. I'm talking about the ability to pop open a form on top of a spreadsheet with a bunch of buttons on it, each that execute hundreds or even thousands lines of complex code, some of which upload and download files via FTP, some of which make use of other Office apps via automation to do various things, and then export out the resultant data as a Viso document with an Excel spreadsheet embedded and links to a presentation that was generated and uploaded to a web site at the same time. Yes, we have some that do most of that, and some that do more. Let's not get into the debate about whether that was the right way to do things, because it's a much larger discussion, and the bottom line is that if the people in charge say do it using those tools, you either do so or look for another job, so it is what it is, and that's that.

    If another office suite could match that capability, I doubt we'd have much incentive to stay with Office, but it truly would have to match or exceed that capability, and to the best of my knowledge, no other suite can do that.

    Am I mistaken?

    --
    If a pion (n-) collides with a proton in the woods & noone is there to hear it, does lamdba decay into the source pa
  15. Re:mS office on Linux by daem0n1x · · Score: 5, Insightful

    As a junior, I worked in the Oracle IT department, and MS Access was forbidden in any computer in there. I found it really weird, because at the time I thought Access was a pretty useful tool. It still is, at home, I mean.

    Later I understood the reasons for forbidding Access. I worked for many customers who had their backoffices full of really shitty applications built on top of Access, Excel and VBA. I mean, they had their whole business built on that! More than a couple times I had to debug horrible stuff made by the local programmer wannabe, usually a financial or sales guy with no knowledge whatsoever of computer engineering, who learned a little bit of VBA and started coding away, turning his office in an intricate mess of redundant data, scattered files, and very shitty VB code.

    Even worse is when some company has its customer database in Access, and each employee in the sales department has a local copy that they update regularly until nobody can track accurate information about anything anymore. Then every guy starts giving the others his password so they can read his files! Help!

    And when we tell the manager their stuff is completely unsupportable and propose that they buy a suitable application or have a custom one built, the guy starts crying like a baby about the price of it. Sooner or later they will have to make that decision, but only after spending thousands in support, calling us every week to customise a little shit here or solve a little bug there. Not trying to put you down, though. If you work with VBA, and it works, my congratulations. You must be a pro.