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iBook Refund On Its Way

Posted by pudge on from the release-the-hounds dept.

bennomatic writes "Apple is finally making good on those iBook repairs we've heard so much about over the past several months. I just got my letter in the mail the other day which I had to sign and swear that I had indeed paid for the logic board repair in question. The letter stated that the refund would be made within 4-6 weeks following their receipt of my letter. It's funny that, with all of the fuss over the fact that they were not fixing the problem, there's been barely a whisper on the Mac web about the fact that it's all being taken care of."

2 of 34 comments (clear)

  1. Re:What? by Golias · · Score: 5, Informative
    A large batch of iBooks from a while back had a chronic problem which frequently required a motherboard replacement after about 9-15 months. Mine failed with a month left on the standard warranty, but many iBook owners were not so lucky, and found themselves stuck with a repair bill that cost hundreds. (It usually made its presense felt as a problem with the video.)

    Apple recently acknowledged that it was indeed a design flaw, and responded by extending the warranty on the motherboard only (not the whole system) for an additional two years, as well as offering to pay back those who replaced mobos out of their own pocket.

    If you've purchased an iBook in recent weeks, it is probably not one of the models with this problem, and so does it have the extended coverage. You can just go on with your life (Although, at $300, the extended 3-Year AppleCare warrantee makes a lot of sense. Laptops can take a lot of abuse over a three-year period.)

    All caught up now?

    --

    Information wants to be anthropomorphized.

  2. From the linked page by BoomerSooner · · Score: 2, Informative

    For which computers is the iBook Logic Board Repair Extension Program available?
    The program is available for iBooks with serial numbers in the following range(s):

    UV220XXXXXX to UV318XXXXXX

    iBooks with the serial numbers listed above may be referred to as:

    * iBook (16 VRAM)
    * iBook (14.1 LCD 16 VRAM)
    * iBook (Opaque 16 VRAM)
    * iBook (32 VRAM)
    * iBook (14.1 LCD 32 VRAM)

    Unfortunately mine is a few thousand from the end of UV318XXXXXX which means I've got one of the POS boards. Oh well, I bought it for my wife and she never uses it, so according to those that had the failure it will be a while before it breaks.